We stayed at the Pantalon for 2 nights over Easter and payed a whopping 200 Euro per night. We are usually lower class travelers, frequenting (nice) hostels and budget hotels, but due to our late plans and lack of available rental cars, we had to take the cheapest option in Venice (other available options were 300+ Euros). For the price, and according to the reviews, we at least expected a nice hotel.
The location is not bad, a short walk from a waterbus station and in a central area with an abundance of restaurants and bars. As most (probably all) Venice hotels, it is in a tight and very old building without an elevator, which could be expected. The room was tiny with hardly any room to open your suitcase, but even that was expected. Our complaints come from the rest of the amenities/facilities.
Starting with the cleanliness, the room was way under par. There were cobwebs on the lamps, it was dusty, and there was a bar of soap (not far) under the bed. The bathroom wasn't cleaned well on the second morning of our stay. Even the sheets were less than perfectly cleaned.
The bathroom was spacey (almost as big as the rest of the room) but there was no shower curtain, so taking a shower flooded the floor. At first there was no water pressure, because the hose from the faucet to the showerhead had numerous holes. After complaining, it was changed, fixing the pressure problem, but it should have been done before we came in. I'll remark that this is a 5 euro hose, nothing fancy, and it was obviously broken long before but never replaced.
The bathroom problems continued the second morning when after showering we found out we were given tiny towels instead of regular bath towels like we were given the day before.
There was a television in the room - actually a computer monitor - but there was no remote control and I was unable to turn it on manually, making me suspect that it too was dysfunctional. Being in Venice we didn't need tv, so I didn't complain to the receptionist.
The beds were two singles pushed together with separate sheets and douvets. They were on wheels and so separated when lying in the middle. "luckily", the room was too small to have the gap wide enough to fall into :).
And then comes the breakfast. It was horrid. Terrible coffee (in Italy!). You actually had to pay an extra 3-4 euros for an egg! The night before we payed 65 Euros in Verona (hotel brandoli) and had a great breakfast. Why can't they at least match the quality when charging over 3 times as much?
I forgot to mention that the ancient plumbing meant you had to wait 2-3 minutes between toilet flushes. We complained about this and were told that that's how it is in Venice. The staff was okay. The lady there on the first night was nice and recommended places to eat, etc. But the guy there on the second night was very unhelpful.
To summarize-choose a different hotel when staying in Venice. This place would have been acceptable at 50 euros a night, but for 200 euros this was a dump!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Agoda, Orbitz, Travelocity, TripOnline SA, Priceline, getaroom.com, HotelQuickly and Cancelon so you can book your Pantalon Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.