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“Great Hotel”
Review of Russott Hotel

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Russott Hotel
Ranked #336 of 385 Hotels in Venice
Messariá, Kikladhes, Greece
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Hotel”
Reviewed December 29, 2013 via mobile

We stayed there for two days and we had a great experience. The room was nice and comfortable. Breakfast was not so good, but we had great dinner. The staff was not so friendly. Hotel has a bar on the first floor, which is nice but it closes at 11, so we didn't have enough time to enjoy a drink. There is no free internet connection, but if you pay you can have great internet services. Generally it is a good hotel, however there is room for improvement.

Stayed December 2013, traveled with friends
Helpful?
Thank Mp_Kam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex101972, Direttore at Russott Hotel, responded to this review, January 1, 2014
Google Translation
Gentile Signore

grazie per aver lasciato il suo contributo.
Grazie inoltre per aver condiviso la sua positiva esperienza presso di noi.
Cordiali saluti
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638 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
San Juan, Puerto Rico
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 2, 2013 via mobile

Lobby was very nice but once you get to the room is another story. Moldy smell, a/c was broken you can hear other people when they are taking a shower. Nothing is near. And you must walk in the highway to get anywere even to eat.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Monica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex101972, Direttore at Russott Hotel, responded to this review, December 3, 2013
Google Translation
Gentilissima Signora Monica
Grazie per aver lasciato il suo contributo.
Mi vorrei permettere di esprimere alcune precisazioni:
- l'aria condizionata in Novembre non è accesa ma è acceso il riscaldamento. Le posso garantire che, vista la temperatura esterna (sotto zero) il riscaldamento era acceso.
- la posizione dell'hotel è chiaramente indicata su internet sono dolente che ne sia rimasta malamente impressionata, ma deve anche considerare che gli operatori che hanno organizzato il suo viaggio molto spesso preferiscono un hotel con ampio parcheggio per il pullman piuttosto che un altro hotel dove i passeggeri sono costretti a scendere dai pullman in mezzo ad una strada.

La ringrazio comunque per aver condiviso con tutti gli altri utenti di internet le sue impressioni.

Cordiali saluti
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Travelers are raving about these Venice hotels

Chicago, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 10, 2013

I have to admit, I was not impressed with this hotel. It looks like it was built in the 1980's and hasn't been updated since. On top of that, it's way outside of city center (we did get a great deal, of course, so that helped). There is a nearby bus that will take you to central Venice, but in order to reach it you have to play Frogger with your life by crossing 4 lanes of highway traffic. No one told us that when we asked the concierge how to find the bus. Note: there is a pedestrian bridge in a corporate park next door but DON'T try to use it. You can get in on one side but the other side comes out in the park and there's a fence between the park and the hotel. How I wish someone would cut a hole in the fence. It's ridiculous that it's RIGHT THERE and you can't get through. I honestly wouldn't recommend this hotel unless you really want to save money or are driving or are part of a tour group. Also, wi-fi access if 5 euro for 3 hours. We booked this hotel as part of a package tour of Rome, Florence and Venice. The two other hotels on the trip had free wi-fi. Maybe I'm spoiled but free wi-fi just seems like a given these days.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JSandIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex101972, Direttore at Russott Hotel, responded to this review, November 11, 2013
Google Translation
Gentilissimi Signori

Grazie per aver lasciato il vostro intervento dopo il vostro soggiorno.
Relativamente alla posizione dell'hotel è chiaramente indicato su ogni mappa Google, sono sorpreso che non abbiate avuto modo di verificare anticipatamente questo dettaglio.
In merito alla fermata del Bus, per arrivare al ponte pedonale che collega l'hotel, c'è un comodo marciapiede che costeggia la strada non capisco perchè abbia deciso di fare il climber attraverso la recinzione del parco San Giuliano.
Relativamente all'accesso ad internet Wifi piuttosto che offrire una linea gratuita che non soddisfa a pieno le esigenze della nostra clientela, abbiamo preferito ricorrere ad una linea ad altissima velocità che però non possiamo concedere in uso gratuito. inoltre le 3 ore di connessione sono effettive perchè ogni utente si può scollegare e ricollegare ogni volta che ha la necessità di essere online.

Grazie per il suo tempo

Cordiali saluti
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 19, 2013 via mobile

No free internet service and there is NO SWIMMING POOL. If you want a basic room with comfortable beds it is ok but anything more and this the wrong place for you. Not very close to busses or train will not get a full day in Venice without taxis SUCKS!!

Stayed October 2013
Helpful?
2 Thank Will A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex101972, Direttore at Russott Hotel, responded to this review, October 20, 2013
Google Translation
Gentilissimo Will
Grazie per il suo commento.
In merito al servizio piscina mi domando dove lo abbia letto visto che non è indicato nel nostro sito internet . Relativamente alla distanza dalle fermate Bus, come si può vedere anche su Google Maps, la distanza è di circa 150 metri. D'altro canto non credo che sia possibile avere ogni singola attività produttiva con una fermata del bus in corrispondenza. La stazione del Treno è a circa 4 chilometri, come indicato anche nel nostro sito internet. Nel contempo la ringrazio per aver colto gli sforzi che tutto il personale dell'hotel fa per rendere sempre più possibile accogliente il soggiorno dei nostri ospiti.

Per finire sono dolente per il tono volgare che ha voluto tenere al termine della sua recensione.

Grazie per la sua collaborazione

Cordiali saluti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Panama
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 5, 2013 via mobile

Hotel staff is very friendly and nice (not a given in Venice). The first room was smelly and terrible and they changed us to another that did not smell, the overall room was ok.... Pillows were terrible and breakfast was a disaster with many tours at the same time with a terrible assortment. To stay in a terrible hotel do it in the island and you save yourself dealing with 20 min bus and 30 min vaporetto from San Marcos! Terrible.

Stayed October 2013, traveled as a couple
Helpful?
3 Thank danielasanchezv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex101972, Direttore at Russott Hotel, responded to this review, October 7, 2013
Google Translation
Gentilissima Daniela Sanchez
grazie per aver lasciato il suo commento.
Sono molto dolente che abbia avuto un problema con la prima camera occupata, le posso assicurare che il nostro impegno è finalizzato a rendere migliore possibile il soggiorno dei nostri ospiti.
Il fatto che un hotel di 180 camere abbia molte persone in sala colazioni nello stesso momento è purtroppo un problema che non possiamo risolvere, noi organizziamo i turni della prima colazione in differenti orari proprio per evitare che ci siano presenti nello stesso momento più clienti rispetto i posti a sedere disponibili, tuttavia le esigenze di orari delle escursioni fanno si che ci siano degli orari picco nei quali molti clienti devono consumare la loro prima colazione insieme.
Relativamente all'assortimento la nostra colazione serve: caffè, the, latte, succhi di frutta, acqua minerale, brioche, pane, burro marmellata, miele, cereali, prosciutto, formaggio, cioccolato in crema, frutta, ecc. e per chi ne fa richiesta anche uova e bacon. Questa varietà a me non sembra scarsa. Sono dolente ma non è chiara la parte rimanente del suo messaggio, è forse relativa ai servizi di trasporto pubblico a Venezia?

Cordiali saluti
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Lakes, Florida
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 17, 2013

We were there because was the place our tour took us. The service was poor, no wifi and breakfast buffet poor. The rooms were good size, nice air conditioned, the staff were average. Good that we have transportation because its far away from anything.

Room Tip: The city was under construction so the time in the bus to go for the vaporeto took for ever
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elsalili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex101972, Direttore at Russott Hotel, responded to this review, September 19, 2013
Google Translation
Gentilissimi Signori

Grazie per ave lasciato il vostro commento.
Sono dolente che non abbiate potuto apprezzare a pieno le qualità del nostro servizio, Molto spesso, viaggiando in tour, i ritmi a cui si è sottoposti e che sono richiesti alle strutture ricettive sono talmente serrati che qualche volta non lasciano il tempo di personalizzare l'accoglienza.
Sono inoltre dolente del fatto che i lavori in corso sulla strada abbiano influenzato la sua esperienza, prima dell'inizio degli stessi mi ero interessato tramite gli uffici competenti per conoscerne la durata, purtroppo si sono prolungati oltre le scadenze previste ma non può essere una nostra responsabilità.

Grazie tuttavia per le sue osservazioni ne faremo tesoro per migliorare sempre.

Cordiali saluti
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
11 reviews
8 hotel reviews
Reviewed August 4, 2013

Moderate hotel looks like! But you will surprise when you go inside, thank you GOD, that you re not robot (the room is very " cool ", minimalis & futuristik design). room is clean -and big enough for two persons. I like stay at this hotel......

Room Tip: Far away from the city,
See more room tips
  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ima-Momski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Russott Hotel

Property: Russott Hotel
Address: Via Orlanda 4, 30173 Venice, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Venice
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#104 Luxury Hotel in Venice
Price Range (Based on Average Rates): $
Hotel Class:4 star — Russott Hotel 4*
Number of rooms: 181
Reservation Options:
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Also Known As:
Russott Hotel Venice

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