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“Personal service at its best.”

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Al Ponte Antico Hotel
Ranked #1 of 385 Hotels in Venice
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
101 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Personal service at its best.”
Reviewed September 1, 2014

WOW.Thank you Matteo ,Oliviero and Rosalda.. This is a small intimate old boutique hotel whose owner Matteo is clearly just as in love with his hotel as I suspect every guest is as well. We arrived at the Hotel which is on the Grand Canal, by water taxi, to be met by Matteo who had been waiting for us despite our late arrival. From the moment we walked in to this small intimate hotel we felt very much part of a small intimate 'family' of individuals all equally passionate about their job, Venice and their hotel. Oliviero, your restaurant suggestions were excellent, as was your idea of a walk through the not so busy streets of Venice. We spent 5 happy hours- with our teenage sons, wondering through the not so busy and commercial streets of Venice. What a treat.This is a hotel- 9 rooms only- that goes the extra mile for its guests. You are greeted by name- from the moment you arrive- amazing! And treated as if you are royalty- the breakfast were amazing especially as you get to eat them on a balcony- unheard of in Venice- facing the Grand Canal and looking straight at the Rialto Bridge, whilst the everyday bustle goes on right in front of your eyes. It is in the heart of the city, within walking distance to all the must see attractions and yet quiet and peaceful when you return from the madness that is Venice. Our rooms- suites- were on the ground floor level and certainly incredible as you are literally at Grand Canal level. I cannot think of a more romantic, special view to wake up to wake up to . Thank you for an amazing 2 nights spent at your special hotel. I would have gladly cancelled the cruise to stay longer with you. LOVED every moment

Room Tip: We had the two ground floor suites facing the Grand Canal and they were large rooms- although bathro...
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  • Stayed August 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Fomc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,254 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (255)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
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English first
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 26, 2014

Great place, very intimate and great service. The owner of the hotel welcomed us in and carried our luggage to our room! was so nice and polite plus his english was flawless so it was very easy to communicate with him and the rest of the staff. The breakfast was our favorite part, the owner again made eggs and crepes for us. The room was quiet and the bed- besides being a bit hard- was surprisingly comfortable! Also they welcomed us with a nice bottle of prosecco. We definitely recommend this place, they made us feel like home!
Check diadreamer.com for more detail review of the Venice experience

Room Tip: Hotel with balcony facing grand canal Ask for upgrade or lower level rooms, upstair rooms are next...
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  • Stayed May 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Dia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 24, 2014 via mobile

Booked Italian trip with Planet Rail. Arrived in Venice by train from Milan. Collected by water taxi from station and taken to the really beautiful hotel Al Ponte Antico that overlooks the Rialto bridge. We were met by Alex the hotel manager at the canal side and from the start were really made to feel welcome. The hotel is a lovely old palace with only 9 rooms so you get the personal first name experience. After checking in we had some superb red wine on the terrace which is on the bend on the Grand Canal just before the Rialto. This view is magical and so rare in Venice. We later met Matteo the owner who was equally as friendly. David and Oliver on the desk were really helpful suggesting and booking restaurants if needed. The breakfast buffet with eggs cooked by Matteo was perfect on the Terrace. The hotel location is ideal allowing access to all areas quickly. We have stayed in Venice several times before but this hotel was by far the best. On our first evening listened to a Vivaldi Four Seasons concert at Ateneo Di San Basso, a church in St Marks Square, it was fantastic.
Mark & Barbara

Stayed August 2014, traveled as a couple
Helpful?
3 Thank Tristate99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 21, 2014

Our second visit to Al Ponte Antico within a year. We came at the end of 2013 and were so impressed I did my first ever Tripadvisor review (Dec 12013). This time we brought our four teenage-student age sons, and in fact created our whole summer holiday around the chance to revisit this perfect gem. They were equally impressed, not just with the ideal location and views but more than anything with the exceptional staff. Thank you Matteo and your team for another wonderful stay in Venice.

  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Caroline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 19, 2014 via mobile

The owner, Matteo is charming, passionate, and serious about his role as the owner of the hotel. He greeted us at reception very fondly and gave us a proud tour of his hotel, talking about its history, renovation and current success.

Our room was at the back with three windows which didn't let in much light because of the high surrounding buildings but the spacious room was lavishly decorated in old Venetian style. It was the last leg of our Italian honeymoon, and Matteo had provided bottle of bubbly on ice and rose petals in our room and then proceeded to thank us for choosing his hotel. It was very touching and completely unexpected. We instantly drank it on the terrace overlooking the Rialto Bridge. A stunning view.

Matteo and his staff refer to you by name throughout your stay which makes you easily forget that other guests are at the hotel. They are keen to reiterate that no request is too small and that our happy stay is nothing short of their life mission.

For breakfast, the spread is beautiful and Matteo dons a new, immaculate uniform to become egg station chef (made-to-order). The coffee machine looks unlike any other and the espresso was perfect.

We left the hotel feeling that no service will ever be as good as this again and that we will most likely be disappointed with wherever we travel next. Matteo said to come back in wintertime as it is much more romantic than sweltering August.

Stayed August 2014, traveled as a couple
Helpful?
2 Thank Andy-Danuta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
142 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed August 18, 2014

I chose this hotel based on reviews and I was not dissapointed in any of the following ways: we reached the hotel by water taxi from the port which in itself was an experience and the personalized greeting was greatly appreciated. The staff was exceptionally friendly and knowledgeable. The owner's personal commitment demonstrated by his presence and his participation in the exceptional breakfast experience while sitting on the terrace overlooking the Rialto bridge was also impressive.

However, a few things that I think are relevant to future travellers are the following:
You need to ask for a view to have a room with any natural light. While the room was comfortable and sufficiently spacious by Venetian standards I did not enjoy not having any natural light in my room. Also, with only nine rooms it is more comparable to a luxury B&B with incredible front desk service than a hotel. Finally, although the directions to restaurant recommendations were excellent--and venice directions are not always easy to follow, we did not prefer the two restaurants recommended. The food was excellent at both but relatively speaking they both seemed expensive. I do reccomend trying restaurants off the beaten path where the menu is at most translated into English (multiple langauages suggests many tourists)----you can enjoy true venetien cuisine at a fraction of the cost if you are willing to explore a little. The location of the hotel is excellent because of the view and the ease to loacte it regardless of time of day. We had to leave extra early (@5am) and we were provided with access to coffee and pastries even though breakfast was not served until 7am. This was very much appreciated.

NB Transportation--the water taxi from the port to the door of the hotel is 80 euros and an early morning return to the airport is 120 Euros. I can't imagine accessing the hotel with luggage any other way. Also Venice is crazy busy and when you add humdity can be overwhelming at times. If you have the privilege of staying overnight try to explore the tourist spots during the early hours of the morning and then consider an afternoon walk to the gardens which are beautiful and quiet.

Room Tip: Ask for view or you will have no natural sunlight
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  • Stayed August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Deanna12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 13, 2014

What a delighful stay! Matteo has lovingly restored this beautiful palazzo and he and his friendly staff could not have been more attentive and helpful. The view of the Grand Canal and the Rialto from our room and the terrace/bar was unforgettable. We will definitely be back!

Room Tip: our suite overlooked the Grand Canal at water level
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  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Al Ponte Antico Hotel

Property: Al Ponte Antico Hotel
Address: Calle dell'Aseo | Cannaregio 5768, 30131 Venice, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > Cannaregio
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
#1 Luxury Hotel in Venice
#4 Romantic Hotel in Venice
#8 Family Hotel in Venice
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Al Ponte Antico Hotel 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
Al Ponte Antico Venice
Hotel Al Ponte Antico

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