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“Good hotel but didn't realise we were sharing the room with the local fauna”

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Hotel Carlton Capri
Ranked #170 of 387 Hotels in Venice
Reviewed December 2, 2012

Chose this hotel because we were arriving late and it was close to the bus and train stations so would be easy to find so late. We had a family room for 3 which while not spacious was adequate. All amenities were good and breakfast recommended. However....
We had noticed an insect on the wall when we arrived but thought nothing of it. That night we had a few bites but put these down to mosquitoes maybe. The next day we found again an insect on a towel and one on a book but didn't register what they were. The second night we were bitten very badly by what we now realise were bedbugs. I mentioned this to the clerk on the desk when we checked out who insisted they were mosquito bites. These bites were much more serious than mosquito bites and have still not gone completely some 4 weeks later. We then had to spend 2 days fumigating everything when we came back in case we had inadvertantly brought them back to our home. If you are looking at this hotel beware!

  • Stayed: October 2012, traveled with family
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5  Thank lynda w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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182 - 188 of 678 reviews

Reviewed November 21, 2012

Spent 3 nights in this hotel on a sightseeing trip to Venice. Near the bus station, Piazza Roma and we found it quite easy to get to although the directions on the hotel website are a little confusing. Have a look on a street map before you go. Caught the bus from the airport to Piazza Roma (5E), go over the second bridge as stated on the website but turn immediately right down the side of the canal. Turn left at the first alleyway and the hotel is just along here. Rooms were very clean but we were surprised that there were no tea/coffee making facilities in the room. Breakfast was simple continental but was okay. We had some high tides when we were there so hotel could have made some money by selling boots!! Person on the desk advised us where to get off the boat on Murano Island and which glass factory to go to in order to have a free tour. This was very good. Hotel is very handy for the water buses but as each trip is 6 euros think about a several day ticket before you go. No bar in the hotel so we used the sister hotel, the Hotel Carlton on the Grand Canal for a evening drink, just a couple of minutes away, - you get a discount if you show your room card. Air con was a bit noisy even when turned off. Would recommend this hotel.

  • Stayed: October 2012, traveled as a couple
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2  Thank pontymozz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

We arrived in Venice the day before our NCL cruise boarded so that we could get a feel for the city and gauge how many days to spend on a return trip. Because we had only one night, we booked a room at Hotel Carlton on the Grand Canal, just a 5-minute walk from the Pizzale Roma bus station where the People Mover is located to whisk you to the cruise terminal.

The Hotel Carlton is located 2 hotels east of the bus station, directly across the footbridge to the train station. I cannot imagine a more convenient location for cruisers. The cost was $300 USD per night, but, hey, we are in VENICE for crying out loud, how can you NOT stay on the Grand Canal?

AIRPORT TO THE HOTEL CARLTON: We booked a shared water taxi on-line for 27 Euros each (54 euros for two). http://www.venicelink.com/

After getting off the plane, we proceeded to the water taxi booth in the airport terminal as directed by our confirmation. We arrived at the booth at about 3:15 and waited only 15 minutes until at 3:30 we were given directions to walk as a group (of 8) to walk to the boat landing (an 8 minute walk on level sidewalk sloping gently downhill to the water). The water taxi driver whisked us to the Grand Canal in about 15 minutes. We entered the canal from the northwest, so the Carlton Hotel would have been the first stop. Instead, the driver took us past the Hotel Carlton and all the way to the most distant hotel right next to the Rialto Bridge – so within an hour of arriving in Venice we were looking at the Rialto bridge! What a bonus - a “free” canal cruise as soon as we arrived! It was awesome riding down the canals so soon after our arrival.

We have read TripAdvisor reviews on the Hotel Carlton complaining that the rooms were too small and the views out the windows unsatisfactory. We booked the least expensive room via TripAdvisor price-comparison service (Hotels.com or Bookings.com or some-such) and found our room more than adequate (and we own a Bed and Breakfast in San Diego and are very fussy).

The check-in process at Hotel Carlton was efficient, warm and cordial. The lobby and breakfast area was elegantly decorated and furnished. Our quiet room on the side of the hotel was spacious enough for 4 suitcases and a queen bed with room to spare. The walls soundproofed covered by a rich fabric brocade giving it an old world elegance. The windows actually opened so that we could bring the sounds and smells of Venice into the room. The Murano Glass Chandelier was feature typical of the tasteful décor. The spotless all-marble bathroom was beautiful with new modern fixtures, great bath and shower.

The free, full breakfast was far more than we expected with a big buffet of hot and cold food;, particularly unexpected (and delicious) was the rich coffee with steamed milk (cappuccino) brought to our table by a warm and accommodating staff. The 4 cups of coffee alone would have cost $20 anywhere else in Venice! As Siskel and Ebert used to say, Two Thumbs Up!

We enjoyed a wonderful dinner next door at Ristorante Da Nino, right on the Grand Canal. The waiters don’t speak much English, but, hey, that’s half the fun! The food is genuine Venetian. Ann’s Shrimp was awesome, and Terry’s olive oil and garlic spaghetti was to die for.

The Hotel Carlton will check your baggage for you until you decide to embark. Check out time was, I think, noon, so we spent the morning walking walking walking and came back to the hotel at 11 a.m. to pack and check out. We walked out bags over two bridges to the Pizzale Roma and the People Mover, then pulled them from the People Move to the NCL Spirit. The distance from the People Mover drop off in the cruise port was nearly half a mile pulling luggage along service roads. We discovered that there is a free shuttle (from Pizzale Roma?) after we got there, something you may wish to check out. We were hot and sweaty by the time we got our luggage to Spirit.

The check-in process (at about 1:30 p.m.) looked onerous, but the lines were surprisingly fast and the whole process took under 30 minutes from luggage drop off to issuance of our cruise cards. We opted to walk back to Venice to spend every last minute there until we had to board at 7 p.m. Without luggage we just walked from the terminal to the city, about a 25 minute brisk walk each way.

  • Stayed: October 2012, traveled as a couple
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4  Thank thunefeld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2012

We spent two nights at this recently upgraded hotel, located 4 minutes fro the Grand Canal in quaint and quiet residential neighbourhood. Upon arrival we were treated to a complimentary tour of the Island of Muranos, which we took. This involved taking a water taxi down the Grand Canal then out to a glass making factory, This gave us a quick overview of Venice, it's layout and canal system.
The reception at the hotel was very good, the rooms quite spacious and the medium sized bathroom completer with bidet was modern with lots of good pressure and hot water. The TV was HD with three english channels.
The breakfast was good, typical European, eggs, ham, breads, fruits, yorgurt, juice and good coffee. A good start to the day.
In 4 minutes one was on the Grand Canal, within walking distance of the Riaalto Bridge and all kinds of markets and shopping, gondolas and churchs. Using the public water bus transportation system was easy and quite economical, so getting to St Mark's Square was easy.
The only difficulty is getting one's luggage from the hotel to the airport. One has to carry, pull it about 800 yards down the walkway, and up and down two foot bridges to get to Piazza de Roam where you get the airport bus. The bus costs 6 euros per person and takes 25 minutes. Yor can get a water taxi closer to the hotel, however it costs 110 euros to the airport.
Overall a very good hotel in a very good location.

Room Tip: try to travel light so that getting the baggage to nd from the hotel is easier
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  • Stayed: October 2012, traveled as a couple
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Thank PeterJJDavidson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2012

We really wished we could have stayed here longer. Thanks to American Airlines we missed our first day in Venice and had to leave early due to a booking error (mine). The hotel is a little hard to find from the Grand Canal - what looks like a calle on the map is actually a narrow alleyway. Ask at the Carlton on the waterfront if you can't find it. The room was smallish but just fine for our purposes. There's a full bath, but no holder for the handheld sprayer to be used as a shower. Away from the bustle, it was quiet at all times of the day. They serve a good breakfast and the staff is friendly. The train station (ferrovia) and water bus stop (vaporetto) are just across the bridge. There are many nice cafes in the area. We dined on the waterside every night. Watch out for the rose peddlers - they are numerous and persistent.

  • Stayed: October 2012, traveled as a couple
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1  Thank crusader19152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2012

This was my fourth trip to Venice and my best hotel stay to date. The Carlton Capri was clean and well kept. The staff were polite, helpful and approachable.Thanks Matteo for all your help with advice on going out to Murano and Burano. The breakkfasts were great. The food was plentiful and well presented. I'd stay at this hotel again.

Room Tip: Two of us were in a room on the third floor and the lift only goes to the second so specify a lower...
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  • Stayed: September 2012, traveled with friends
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Thank StephB016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2012

Just returned from a weekend break here.

We found the hotel perfect for us. We were given a great room (401) on the top floor, with a small balcony. i was very happy with it. It was clean and had a bath to soak my aching feet after all that walking!

The hotel was very convenient for us arriving by bus from the airport and i really liked the area - it was nice and quiet.

Breakfast is fine, nothing to write home about, but enough to get you started for the day.

I found the hotel staff really friendly and polite.

i would return to this hotel and hopefully i will get to!

Stayed: October 2012, traveled as a couple
Thank cvl90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Carlton Capri

Address: Santa Croce 595, 30135 Venice, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > Santa Croce
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#89 Family Hotel in Venice
Price Range: $102 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Carlton Capri 3*
Number of rooms: 37
Reservation Options:
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Also Known As:
Capri Hotel Venice

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