We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great location, nice room, questionable staff”
Review of Hotel Bisanzio

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel Bisanzio
Ranked #60 of 385 Hotels in Venice
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location, nice room, questionable staff”
Reviewed January 6, 2013

We arrived at the Bisanzio in the middle of the night, only to be greeted by an abrupt, annoyed concierge who seemed immediately irritated by our presence. To say he wasn't welcoming would be an understatement. Obviously there was a slight language barrier, which may have accounted for it, but I felt his tone was quite rude and he was not helpful when I inquired about things like wifi ("do you have wifi?" "Yes" - no further elaboration). I didn't find out till the next day when a different (much more friendly and helpful) man was on the front desk that you need a username and password issued by the concierge to access the wifI (which is a general network, not one specific to the hotel). The wifi signal was absolutely appalling in our room (306) although it worked fine in the lobby - and you could only run one device off it at a time. It also kept kicking us offline. Really annoying, since it cost five euros a day but was advertised as free. The concierge also messed up our booking and put my mother and I in a double room when we had booked twin. He tried to argue that we had not booked twin and finally (grudgingly) changed it, only after ensuring we hadn't "used the toilet or anything" as the room had to be clean for the next guests. We went down immediately we realised the error! No, we did not sully your precious toilet, and anyway, do you not have house keeping staff?

Otherwise, the hotel was good. Standard continental breakfast included (a blessing in venice, where a cappucino in st marks square is 9 euro), nothing fancy but did the job. The rooms were comfortable and nicely furnished though the mattresses felt a little hard to me. The location is EXCELLENT (though our cab + water taxi from the airport came to about 120 euro - ouch!). All in all I feel we probably could have done better for the price, but it served its purpose and was relatively comfortable.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank whodreamedit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riccardo_Busetti, Owner at Hotel Bisanzio, responded to this review, January 12, 2013
Dear Guest,

Thank you for your comment which sounds positive.

Please accept our apologies for the way you felt treated. Language barriers and arrivals in the middle of the night are issues that do not help showing a smiling face, nevertheless a welcoming attitude has always to be shown…. We will keep working on that.

Wifi in some rooms had signal problems which we are trying to solve with new more powerful devices. Wifi is free. Internet was not free if using the internet corner with printer. In 2013 also this feature is free.

Regarding the problem with the type of bed reserved we’d like to say that sometimes on the reservations we receive do not appear the choice of bedding. We assumed was a double bedded room. We also do not like to create anxiety to clients ( after all they are on holiday ) but it has to be said that when the hotel is fully booked and housekeeping service is already off duty is difficult to change what has been planned before. So It could have taken a little longer than normal ( not to read “ grudgingly” ) to decide whether we could swap the type of accommodation without spoiling the following arrivals.

Thanks again for your comment that help us to adjust our temper and quality of services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

679 reviews from our community

Traveler rating
    381
    249
    35
    11
    3
See reviews for
182
345
11
7
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Hotels you might also like...
Travelers also viewed these Venice hotels
Castello
Hotel Locanda Vivaldi
Hotel Locanda Vivaldi
#55 of 385 in Venice
4.5 of 5 bubbles 866 reviews
Castello
Liassidi Palace Hotel
Liassidi Palace Hotel
#66 of 385 in Venice
4.5 of 5 bubbles 968 reviews
Castello
Ruzzini Palace Hotel
Ruzzini Palace Hotel
#36 of 385 in Venice
4.5 of 5 bubbles 1,329 reviews
Show Prices
Show Prices
Show Prices
Castello
Hotel Sant'Antonin
Hotel Sant'Antonin
#15 of 385 in Venice
5.0 of 5 bubbles 912 reviews
San Marco
Hotel Colombina
Hotel Colombina
#50 of 385 in Venice
4.5 of 5 bubbles 1,774 reviews
Castello
Metropole Hotel
Metropole Hotel
#53 of 385 in Venice
4.5 of 5 bubbles 1,212 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Bisanzio? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Bisanzio

Property: Hotel Bisanzio
Address: Castello 3651, 30122 Venice, Italy (Formerly BEST WESTERN Bisanzio)
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > Castello
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#42 Luxury Hotel in Venice
#57 Family Hotel in Venice
#79 Romantic Hotel in Venice
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Bisanzio 4*
Number of rooms: 43
Official Description (provided by the hotel):
In the heart of Venice, in a location that is extremely quiet but close to all the principal attractions of the city, the Hotel Bisanzio occupies an ancient 16th-century palazzo that was once the home and “workshop” of Alessandro Vittoria, one of the most important Venetian sculptors of the 16th century and a student of the great Jacopo Sansovino. A recent, careful restoration has allowed the Hotel Bisanzio to preserve the fascination of an ancient Venetian palazzo that is, today, equipped with every modern amenity, to ensure a relaxing stay in a structure equipped with elevator, air-conditioning, LCD TV and Wi-Fi Internet access. Ease of access is not secondary when talking about Venice, where people almost always get around on foot. The Hotel Bisanzio is perfectly located, just 150 meters from the city's main public transportation stop (San Marco - Zaccaria), where all the lines for the other areas of the city and the adjacent islands arrive and depart. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Expedia, Hotels.com, Hotwire, Cheap Tickets, Priceline, Agoda, Cancelon, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Hotel Bisanzio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Bisanzio Hotel Venice
Best Western Hotel Bisanzio
Best Western Venice
Venice Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing