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“Great location, nice room, questionable staff”
Review of Hotel Bisanzio

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Hotel Bisanzio
Ranked #60 of 385 Hotels in Venice
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location, nice room, questionable staff”
Reviewed January 6, 2013

We arrived at the Bisanzio in the middle of the night, only to be greeted by an abrupt, annoyed concierge who seemed immediately irritated by our presence. To say he wasn't welcoming would be an understatement. Obviously there was a slight language barrier, which may have accounted for it, but I felt his tone was quite rude and he was not helpful when I inquired about things like wifi ("do you have wifi?" "Yes" - no further elaboration). I didn't find out till the next day when a different (much more friendly and helpful) man was on the front desk that you need a username and password issued by the concierge to access the wifI (which is a general network, not one specific to the hotel). The wifi signal was absolutely appalling in our room (306) although it worked fine in the lobby - and you could only run one device off it at a time. It also kept kicking us offline. Really annoying, since it cost five euros a day but was advertised as free. The concierge also messed up our booking and put my mother and I in a double room when we had booked twin. He tried to argue that we had not booked twin and finally (grudgingly) changed it, only after ensuring we hadn't "used the toilet or anything" as the room had to be clean for the next guests. We went down immediately we realised the error! No, we did not sully your precious toilet, and anyway, do you not have house keeping staff?

Otherwise, the hotel was good. Standard continental breakfast included (a blessing in venice, where a cappucino in st marks square is 9 euro), nothing fancy but did the job. The rooms were comfortable and nicely furnished though the mattresses felt a little hard to me. The location is EXCELLENT (though our cab + water taxi from the airport came to about 120 euro - ouch!). All in all I feel we probably could have done better for the price, but it served its purpose and was relatively comfortable.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4 Thank whodreamedit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riccardo_Busetti, Owner at Hotel Bisanzio, responded to this review, January 12, 2013
Dear Guest,

Thank you for your comment which sounds positive.

Please accept our apologies for the way you felt treated. Language barriers and arrivals in the middle of the night are issues that do not help showing a smiling face, nevertheless a welcoming attitude has always to be shown…. We will keep working on that.

Wifi in some rooms had signal problems which we are trying to solve with new more powerful devices. Wifi is free. Internet was not free if using the internet corner with printer. In 2013 also this feature is free.

Regarding the problem with the type of bed reserved we’d like to say that sometimes on the reservations we receive do not appear the choice of bedding. We assumed was a double bedded room. We also do not like to create anxiety to clients ( after all they are on holiday ) but it has to be said that when the hotel is fully booked and housekeeping service is already off duty is difficult to change what has been planned before. So It could have taken a little longer than normal ( not to read “ grudgingly” ) to decide whether we could swap the type of accommodation without spoiling the following arrivals.

Thanks again for your comment that help us to adjust our temper and quality of services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Bisanzio

Property: Hotel Bisanzio
Address: Castello 3651, 30122 Venice, Italy (Formerly BEST WESTERN Bisanzio)
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > Castello
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#42 Luxury Hotel in Venice
#57 Family Hotel in Venice
#79 Romantic Hotel in Venice
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Bisanzio 4*
Number of rooms: 43
Official Description (provided by the hotel):
In the heart of Venice, in a location that is extremely quiet but close to all the principal attractions of the city, the Hotel Bisanzio occupies an ancient 16th-century palazzo that was once the home and “workshop” of Alessandro Vittoria, one of the most important Venetian sculptors of the 16th century and a student of the great Jacopo Sansovino. A recent, careful restoration has allowed the Hotel Bisanzio to preserve the fascination of an ancient Venetian palazzo that is, today, equipped with every modern amenity, to ensure a relaxing stay in a structure equipped with elevator, air-conditioning, LCD TV and Wi-Fi Internet access. Ease of access is not secondary when talking about Venice, where people almost always get around on foot. The Hotel Bisanzio is perfectly located, just 150 meters from the city's main public transportation stop (San Marco - Zaccaria), where all the lines for the other areas of the city and the adjacent islands arrive and depart. ... more   less 
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Also Known As:
Best Western Bisanzio Hotel Venice
Best Western Hotel Bisanzio
Best Western Venice
Venice Best Western

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