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Reviewed August 14, 2019 via mobile

My 26 year old daughter and I traveled through Northern Italy for two weeks. Neither of us had been to Italy. Our third stop was in Venice staying in the Baglioni Hotel Luna and I must say they are as kind and lovely as people are in the South. The location is also fabulous.

The two gentlemen who greeted us at Reception were attentive and helpful (and of course true to Italian men they were most attractive!).

We had a beautifully appointed suite that was well stocked, had a slight view of a beautiful bell tower and was cleaned to perfection daily. The linens were luxurious.

The restaurant offers an extensive gin and tonic menu (amongst much else) so we enjoyed trying their different specialty cocktails.

We ate dinner in the bar one night which was delicious; the fresh catch sea bass and vegetables were cooked to perfection. The breakfast buffet was as delicious as it was beautifully presented.

The service staff was 100% astute. As we would come and go from the hotel we were always greeted by name. Lovely people!

I look forward to my future visits to Venice and will definitely return to this beautiful hotel.

Date of stay: August 2019
Trip type: Traveled with friends
2  Thank KrisFitts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HMLuna, Direttore at Baglioni Hotel Luna, responded to this reviewResponded August 20, 2019

Dear Guest,

We wish to thank you very much for your kind words.

This is a gratification for the whole team that on daily basis work hard and strive for excellence.

Hope to have the pleasure to meet you personally on your next stay in our fairytale city and stay at your full disposal to plan it with Baglioni Hotels & Resorts .

Gianmatteo Zampieri - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2019

My 26 year old daughter and I traveled through Northern Italy for two weeks. Neither of us had been to Italy. Our first stop was in Milan staying in the Baglioni Hotel Luna. I must say they are as kind and lovely as people are in the South.

The two gentlemen who greeted us at Reception were attentive and helpful (and of course true to Italian men they were most attractive!).

We had a beautifully appointed room that was well stocked and cleaned to perfection daily. The linens were luxurious.

The location is fabulous.

The restaurant offers an extensive gin and tonic menu (amongst much else) so we enjoyed trying their different specialty cocktails. The outdoor private courtyard is a nice way to unwind.

BUT! I ordered a mushroom salad that is served cold and it was absolutely amazing! The fresh catch was perch and also divine.

I look forward to my future visits to Milan and will definitely return to the Baglioni Hotel Luna.

Date of stay: August 2019
Trip type: Traveled with friends
2  Thank kristinefitts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HMLuna, Direttore at Baglioni Hotel Luna, responded to this reviewResponded August 24, 2019

Dear Guest,

Wish to thank you very much for your kind words true gratification for all the daily efforts of our team.

Needless to say that we will share all your notes with the staff and in particular with those who have been closer to you during your stay.

Thank you again for your kind review and we all look very much forward to welcoming you again to the Baglioni Hotel Luna for another magical experience.

Gianmatteo Zampieri - General Manager

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Reviewed August 10, 2019

The Baglioni Luna is the right location: right by San Marco, near the valetta stop, and a walking distance from everywhere. The quality of the rooms and the level of service is high. The breakfast is well done with high quality foods and lots of selection.

Date of stay: July 2019
    • Value
    • Rooms
    • Service
3  Thank BigCane00
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HMLuna, Direttore at Baglioni Hotel Luna, responded to this reviewResponded August 20, 2019

Dear Guest,

Wish to thank you very much for your kind words true gratification for all the daily efforts of our team.

Needless to say that we will share all your notes with the staff and in particular with those who have been closer to you during your stay.
Thank you fo highlighting our Buffet Breakfast where we offer a daily selection of homemade cakes, more than 80 different products and an à la carte selection in the marvelous Marco Polo ballroom with the frescoed ceiling from Tiepolo’s pupils.

Thank you again for your kind review and we all stay at your full disposal wish you plan to visit our country again with Baglioni Hotels & Resorts.

Gianmatteo Zampieri - General Manager

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Reviewed August 6, 2019

Oldest hotel in Venice and great location. minutes from San Marco square. Room was very ornate but on shabby side. Our safe didn't work and our view was of another building. All of that would have been overlooked if we would have had a different experience with the staff--primarily in the bar off of the lobby and front desk all of whom were very arrogant. The breakfast staff were excellent. We had just stayed at the Four Seasons in Florence so perhaps we had unrealistic expectations. All in all, I am not sure if I would rebook at this hotel.

Date of stay: July 2019
    • Value
    • Rooms
    • Service
4  Thank Jamie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HMLuna, Direttore at Baglioni Hotel Luna, responded to this reviewResponded August 10, 2019

Dear Guest,

Thank you for taking the time to post your review as we do value feedback from our guest.

Baglioni Hotel Luna is one of the most requested Hotel in town right for its location and for its great history being formerly property of the knight Templars in 12th century and Baglioni Hotels Collection invest every year a huge amount of resources to maintain the property that, as all the St. Marks area, is bounded to fine arts.

We sincerely regret to learn of your dissatisfaction and what concerns us deeply to read is the perception you have had with our staff, and the negative impression these left with you of our hotel as we do pride ourselves on the high standard of training that all of our staff receive.

We hope you will give us the chance to demonstrate we do care of all our guests and have taken corrective action on your comments, and look forward to welcoming you back to Venice in the near future.

Gianmatteo Zampieri - General Manager

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Reviewed July 28, 2019

My daughter and I came here for 1 night. It was perfect choice for a hotel. The hotel was beautiful and very Italian. The hotel staff was very helpful throughout our stay- I contacted them prior with a few questions and they responded quickly and gave great advice. Once we arrived, they spoke English and was very kind and helpful again. They upgraded our room for no additional charge and we had a room with a balcony. The hotel staff arranged a parking spot for our rental at the San Marco garage, and we ended up taking a water taxi to the hotel instead of the water taxi line service. It cost about $65 one way but was way easier, quicker, and so worth the money. We had to leave the next morning and the hotel had a water taxi waiting for us so we could quickly get back to the garage. This hotel is about location- it is a few steps from St. Mark's Square! All the nice shops were surrounding the hotel. The gondola boats were right outside the hotel entrance. If I ever return to Venice, I will book this hotel again for sure! Great all around!

Date of stay: July 2019
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
2  Thank tbonnett7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HMLuna, Direttore at Baglioni Hotel Luna, responded to this reviewResponded August 3, 2019

Dear Guest,

Let us thank you for your kind review. This is the gratification for our daily and constant job seeking and striving for excellence through attention to Guests.

We all managers and team have been honored to have you and your daughter fro your special moments in Venezia and we are delight to hear you did experience a special one.

We do suggest to everyone from time to time to indulge in such a lovely choice to do something out of ordinary. We all stay at your full disposal looking very much forward to your next trip to Italy with Baglioni Hotels.

Gianmatteo Zampieri - General Manager

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