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“Magnificent Hotel, Excellent Location” 5 of 5 stars
Review of Baglioni Hotel Luna

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Baglioni Hotel Luna
Ranked #38 of 387 Hotels in Venice
Certificate of Excellence
Lowestoft, United Kingdom
Level Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Magnificent Hotel, Excellent Location”
5 of 5 stars Reviewed December 2, 2012

Firstly I would like to thank the hotel for a wonderful stay in the hotel. We arrived mid afternoon and checked-in and to our surprise we were upgraded to a Junior Suite. What a great start to the holiday. The room was excellent with great views over the canal. Those little extras within the hotel made all the difference, the plate of pastries when we returned back from a afternoon of sightseeing. The way the beds were turned down with the nightgowns laid out on the bed and the slippers each side. The breakfast was outstanding with everthing you could of wanted in a great room. The concierge was very helpful and recommended an excellent restaurant for the evening dinner. The hotel cannot be faulted and we would defiantly return if we had the opportunity. The only one thing I could mention was we returned back from our evening meal about 12.30am and my wife wanted a coffee, we asked the concierge if room service could send a coffee to the room but was told that room service had finished, I would of thought a hotel of that calibre would have room service 24hr like many high level hotels.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMLuna, Direttore at Baglioni Hotel Luna, responded to this review, December 3, 2012
Dear Richard S,
We wish to thank you very much for posting your review and for the kind words of appreciation. We all hope to have the pleasure to welcome you again on your next trip to Venice and share another experience with a continuous service. Gianmatteo Zampieri - Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,355 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (200)
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  • Czech first
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  • English first
  • French first
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English first
London, United Kingdom
Level Contributor
479 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 402 helpful votes
4 of 5 stars Reviewed December 1, 2012

We booked a suite in this hotel and were upgraded to the Presidential suite, as the this the low season. The service was impeccable and the room very quiet, located on the two top floors.
Eeverything was perfect and the concierge very hepful for our trip around the city.

Room Tip: High floor over the Grand Canal
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jmLondon845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMLuna, Direttore at Baglioni Hotel Luna, responded to this review, December 3, 2012
Dear jimLondon845,
We are happy to read of your positive experience here at the Luna Baglioni and thank you for choosing a top product for your stay in our Hotel. Hope to meet you personally on your future trip to Venice. Gianmatteo Zampieri - Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calabasas, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 26, 2012

We stayed at this magnificent hotel for four nights in November. It is gorgeous. We had booked two rooms and were upgraded to a suite with a separate room next door for our daughter and her friend. We also had a private hallway with a locked door. The rooms were beautifully decorated with the most outstanding woodwork. I cannot say enough about the staff. Absolutely top notch from the front desk, to the breakfast room, fine dining, bar, and maid service. We were there when Venice had terrible flooding and we were truly impressed with the hotel staffs efficiency in taking care of their guests and their flooded lobby. The hotel is on a canal so we arrived by private water taxi. To take a gondola we simply walked out the door and stepped into it. Perfect! The general manager is doing an outstanding job running this top notch hotel. We highly recommend it.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Savytraveler32136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMLuna, Direttore at Baglioni Hotel Luna, responded to this review, November 29, 2012
Dear Savytraveler32136,
We are happy to read your review and thank you for the kind words of appreciation on our staff, rooms and service. We all hope to have the pleasure to welcome you again on your next trip to Italy to share another experience.. Gianmatteo Zampieri - Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irwin, Pennsylvania
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed November 21, 2012

I emailed the Luna Baglioni Staff before I departed and arranged my private airport transfer including a meet and greet arrival, for our one night stay before sailing on the Regent 7 Seas Mariner Ship. My Paris-Venice flight was a mis-connect so we had to change our arrival times twice (make sure u add the hotel's tel.no.to your smartphone). The Concierge was cheerful and accepted our changes with sympathy. We arrived at the Venice airport at 8 PM and were greeted by a 500 class Mercedes driver, and a quick ride to the pier for my private motor launch (just like a Bond film) at night with the brilliance of the building lights glimmering off the water. The launch pulled right up to the Luna pier door-Outstanding arrival! This hotel is located next to St. Marks, this is where you want to be no where else. Even though the Square had 6 inches of water on it - stilted sidewalks were provided for pedestrians. The 3 person staff laughed as they spoke to us in English about our 3 changes in the arrival time.that The Luna room on the top floor (5th) 504, had silk padded walls and high ceilings with Murano Glass chandeliers and a bathtub for 2. The shower could fit 4 adults, no we didn't do that! We had a late dinner at the Luna dining room - the service and the food was outstanding esp. the cioppino with a giant crayfish crown. If you are a "cheapo" don't even think about it. Stay in Mestre outside of Venice at a Hilton for 150 Euros. The room cost was 450 Euros, and the meal was 137 Euros for 2 with wine. Remember all tips are included for the launch (180 Euros), and the meals. The morning breakfast buffet was included and based on our room number 504 we were personally served by the Maitre'D. Yes it was costly, but it was a life time memory that you can dream about. The next day we could have gone by ground taxi to the ship, but why spoil the dream we took a private motor launch to the Ship pier (120 Euros) for our 10 day cruise from Venice to Monte Carlo. Great memory forever.

Room Tip: Ask for the 5th floor the view is outstanding.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank PittsburghPhil70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMLuna, Direttore at Baglioni Hotel Luna, responded to this review, November 28, 2012
Dear PittsburghPhil70,
Let us thank you for choosing the Luna Hotel Baglioni for your stay in Venice. We right suggest to everyone to indulge in an outstanding experience sometimes during the year and hope to welcome you again in Venice for another emotion. Gianmatteo Zampieri - Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 13, 2012

Stayed here as part of a Tauck Tour. We really enjoyed it. The location was AMAZING. Our room was HUGE. Breakfast was included in our package and it was very well stocked every day. The front desk staff was very pleasant and housekeeping was on the ball. The only thing we lacked was hangers, but we also never bothered to ask for more and just made due. Highly recommend. Oh, the one annoying thing - that wasn't the hotel's fault - is the sound of people dragging there rolling suitcases over the cobblestone streets...it drove me crazy! It seemed to go on all hours of the day and night.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank sfordu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMLuna, Direttore at Baglioni Hotel Luna, responded to this review, November 17, 2012
Dear sfordu ,
We are happy to read you review and thank you for posting it in this forum. Just for information we do have very quiet rooms on the north side of the hotel would you avoid the street noise. Hope to welcome you again on your next trip to Venice . Gianmatteo Zampieri - Hotel Manager .
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Staines
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 12, 2012

This hotel ia perfectly placed for St Mark's Square. It was wonderful to arrive by water taxi right to the front door. Had a wonderful deluxe room and the ambience and atmosphere at the hotel is excellent. All the staff were very accommodating and made us very welcome. The breakfast was great with such a veriety of food available, and the breakfast room was incredible with wonderful artwork on the ceiling and walls.

The day of our departure was affected by high tide and the staff worked hard to keep the water under control. They maintained the level of service for us and assisted us greatly in getting us to the airport despite the difficulties they were facing. Would highly recommend this hotel and plan to go back again in the future.

Room Tip: Despite the room being over an alley way, there was no problem with any noise in the evenings. The...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Irene G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMLuna, Direttore at Baglioni Hotel Luna, responded to this review, November 16, 2012
Dear Iren G,
Let us thank you for your kind words and in particular for describing the high tide moments you lived during your departing day. We wish one more time reassure everybody in this forum about this event that may cause some issue only during the peak of the tide and that our staff manage the situation to assure everything goes smooth. Wasn’t it special having seen the city during this particular happening? Gianmatteo Zampieri – Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fareham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 11, 2012

Booked Superior room ,but was unexpectedly upgraded to suite with terrace looking onto the Lagoon free of charge. As a solo traveller experiencing Venice for the first time (as a birthday treat), Marco and especially the Room Service team made my short stay extra special.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Tanya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMLuna, Direttore at Baglioni Hotel Luna, responded to this review, November 15, 2012
Dear Tanya R,
Happy to hear your satisfaction and thank you for your kind words to Marco and the staff service. We are most pleased to let our guest first experience to enjoy an upgrade when available. Hope to have the pleasure to meet you again in Venice on your next trip to Italy. Gianmatteo Zampieri - Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baglioni Hotel Luna

Property: Baglioni Hotel Luna
Address: San Marco, 1243, 30124 Venice, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Venice
#22 Family Hotel in Venice
#28 Luxury Hotel in Venice
#38 Romantic Hotel in Venice
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Baglioni Hotel Luna 5*
Number of rooms: 91
Official Description (provided by the hotel):
Housed in a mignificent, 12th century Venetian palazzo, reputed to have played host to the Templar Knights, this is the oldest hotel in Venice a stone's throw from St. Mark's Square and boasts a tradition of hospitality going back centuries. The hotel commands unrivalled views of the Lagoon and offers guests an intimate, welcoming atmosphere combined with impeccable service, classic cuisine and a private mooring berth to enter the hotel by gondola or motor boat. ... more   less 
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Also Known As:
Luna Hotel Venice
Luna Hotel Baglioni

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