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“Contemporary hotel in the centre of Venice”

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Starhotels Splendid Venice
Ranked #68 of 385 Hotels in Venice
Certificate of Excellence
Brisbane, Australia
Level 6 Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Contemporary hotel in the centre of Venice”
Reviewed June 14, 2011

**Location**
Very central - 7 minutes walk to Rialto Bridge and 5 minutes walk to San Marco Square. The hotel has its own water taxi dock, hence it's very convenient if you arrive or depart by taxi. As the hotel is located in the centre of action, there is no shortage of shops surrounding the hotel.

**Room**
The rooms are decorated in contemporary style and comfortable, albeit small (which is pretty much the same for all Venetian hotels). The rooms have been renovated with updated fixtures, such as flat screen TV, tea/coffee maker, safe, and even a small LCD TV in the bathroom (although we could never get it to work!). The window looks out to a small canal where you can see the gliding gondolas. While the window is not doble glaze, once it's closed it actually blocks out the street noise. The marble bathroom has all the amenities including a hair dryer.

**Service**
The staff in general displayed an indifferent attitude toward guests. They were not particularly warm but were not rude either. When asked directions, they immediately provided a map and clearly explained the best routes to get to our destination. We had some trouble with the private airport transfer service, and the front desk staff was kind enough to make a phone call for us to confirm our booking, but did not offer any further assistance when our taxi failed to arrive on time. As we left very early in the morning and had to miss the buffet breakfast (which was included in our room rate), the hotel prepared two breakfast packs for us. There was little to fancy inside the pack, however, with only two cold bread rolls, one scone, some small jars of jam, one apple, and one bottle of juice.

**Hotel as a whole**
The hotel's public area, including a small library, restaurant with glass roof, bar, and TV lounge, exudes a cosy atmosphere. It was decorated with velvet drapes, plush cushions, and soft lighting. Actually, the public area is so beautiful that it is a more comfortable and atmospheric place to linger than the bedroom.

  • Stayed December 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank SenoritaL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
splendidvenice2011, Hotel Manager at Starhotels Splendid Venice, responded to this review, June 30, 2011
Dear Senorital,
Thank you so much for your dedicating a bit of your time to us and for choosing the Starhotels Splendid Venice as place to stay. We appreciate and take into consideration commnts and experiences our guests' desire as a way to better Starhotels' hospitaly.
We sicerely thank you for your time and hope to have the possibility to welcoming you soon in Starhotels Splendid Venice.
Best regards,
Salvatore Pisani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (349)
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Surrey
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed June 11, 2011

We went for my birthday.
The position of the hotel would be hard to beat. Close to St Mark's square and the Grand Canal.
This is a smart hotel, good decor. Yes, it can be a little dark in the bedrooms but that's down to the nature of the way Venice is built/ the layout! You are going there to see narrow, quaint little lanes and burrows with all the waterways throughout, so it only takes a pinch of common sense to realise that it may shut out some light coming into bedroom windows - Come on guys! - Be reasonable.
The gondolas cost approx' £70-80 for a 20 min trip and no, most do not sing to you!
The food in Venice is fairly expensive as they know they have a captive audience...However, we ate in the hotel twice and out down the back lanes rather than in St Mark's sq. As a rough guide we paid approx £30 a head without drink.
We walked 6 hours a day for 4 days. I would say 3 days is enough to see the place. It's amazing and well worth going but small and probably best as a stop over to somewhere else for another 4 days or so.
I was also told it could be smelly, in April it was hot while we were there. 80 degrees. Very occasionally we got a small pocket of drain smell momentarily but on the whole it was not a smelly place at that time. It was not any issue at all.
We would happily stay in this hotel again.
The only 2 small gripes are that the staff never smile and not very friendly and also the reception of the hotel is really hard to locate as it's is a building next door!

Room Tip: Away from the lift noise
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  • Stayed April 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank KandSSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
splendidvenice2011, Hotel Manager at Starhotels Splendid Venice, responded to this review, June 14, 2011
Dear KandsSurrey,
it's a great pleasure to read your kind words regarding your recent stay at The Starhotels Splendid Venice and thank you very much for dedicating to us a bit of your precious time.
Precious feeback and what guests might want to recommend for us is the key to the improvement.
Again thank you and hoping to welcome you back soon at the Starhotels Splendid Venice,
Best Regards,
Salvatore Pisani
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stourbridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 11, 2011

Hotel has a great location, good for all the main sites, St Marks Square, Realto, just a short distance away.
We found the hotel very clean and well presented, well worth the four stars, however we were let down badly when we decided to try the resturant for our evening meal. After taking our order and receiving our first course we were kept waiting 3/4 of an hour before any further service. When challanging the resturant manager about what was going on and when we were to receive our main course we were told that they were rather busy with a large party and that our order had not been taken to the kitchen.
We decided this was not good enough and left. (Without Paying).
The occasion was to cellabrate our 42nd wedding aniversary - we will not try them again !!

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Ruby616275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
splendidvenice2011, Hotel Manager at Starhotels Splendid Venice, responded to this review, June 14, 2011
Dear Ruby616275,
Thank you very much for choosing the Starhotels Spelndid Venice as place to stay for your recent stay in Venice.
Your comments related to our service are very important to us and highly taken into consideration and if in any way it can be improved, be well assured that our will is achieve this goal. My staff and I would like to express our apologies for the inconvenience caused and we sincerely hope to have a second possibility to show you our high standard of service.
Looking forward to welcoming you again at The Starhotels Splendid Venice,
Best regards,
Salvatore Pisani
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 4 Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 10, 2011

A lovely quaint property in the lanes of this charming city. Splendid accommodation and tastefully and richly furnished. A good location to explore the city of Venice.Though we didn't have any lunch/dinner there the breakfast was good.
Would definitely recommend this hotel.

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank DSA1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
splendidvenice2011, Hotel Manager at Starhotels Splendid Venice, responded to this review, June 17, 2011
Dear DSA1965,
thank you so much for your kind words regarding the Starhotels Spelndid Venice, but most importantly for dedicating some of your personal time to us. It's such a great pleasure for us to have contributed to making yuor stay in Venice a " memorable one" and we sincerely hope to welcome you again at The Starhotels Splendid Venice.
Best regards,
Salvatore Pisani
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 6, 2011

My parents were in Venice 2010 and while they enjoyed the city the complained about the match box sized rooms. I arrived at Venice expecting the same ... and was very pleasantly surprised.

The Starhotels Splendid Venice (we stayed in rooms one above from base category - free upgrade) rooms were very nicely appointed. The bathroom was large. My room even had a little balcony (great for a smoker - but not all rooms have balconies).

The location is terrific. In between the St Mark sq and the Rialto.

Breakfast here was a preprepared bfast (no hot eggs, etc) but was very tasty and more than adequate. The hot chocolate was very good!

Getting here from the station we took the water bus, got off at Rialto and were lucky to find a porter service (Fabio porter service)! I did not expect that at all :-) We had 13 bags - quite large and Fabio easily handles about 9 of them to the hotel. I also thought his rate was a fair one - Euro 30/-.

On our return we took a water taxi from the hotel direct to the station. E 110/-.

Location is great - lots of bars, restaurants, walking distance from the square as well as the Rialto.

I would stay here again for sure.

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Amiamit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
splendidvenice2011, Hotel Manager at Starhotels Splendid Venice, responded to this review, June 8, 2011
Dear Amiamit,
thank you so much for dedicating a bit of your personal time to us and for your nice comment. It's really a great pleasure to read your kind words. We sincerely thank you for your time and hope to have the possibility of welcoming you once again in Starhotels.
Best regards ,
Salvatore Pisani
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Esher, United Kingdom
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 6, 2011

We stayed here without our children for a couples weekend. Loads to do and see nearby and very clean and nice hotel. Breakfast was ok, but the coffee not so good. Go to a cafe near by.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
splendidvenice2011, Hotel Manager at Starhotels Splendid Venice, responded to this review, June 8, 2011
Dear ScottAHenry,
thank you very much for your time and most importantly for your precious feedback.
We will look carefuly into at our product and be sure on your next visit your stay will be the most beautiful one.
Looking forward to welcoming you and your family once agin in Starhotels,
Best Regards,
Salvatore Pisani
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 25, 2011

We recently stayed here for our 2nd wedding anniversary and it was a great find. It's really well located between San Marco and Rialto Bridge, two popular areas, and we enjoyed exploring Venice from this base.

We got a water taxi from the airport (recommended) although he didn't drop us at the hotel door (I think he could have), he did walk us from the drop off point to the hotel.

Nice clean hotel, very friendly front desk staff to help with booking nice restaurants and all round good experience.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DES113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
splendidvenice2011, rappresentante della direzione at Starhotels Splendid Venice, responded to this review, May 27, 2011
Dear DES113,
first of all thank you so much for dedicating a bit of your time to let us know about your stay at The Starhotels Splendid Venice and congratulations on your second wedding anniversary!! We will forward your nice comments to all our associates and we sincerely hope to welcoming you once again in Starhotels.
Best regards,
Salvatore Pisani
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Starhotels Splendid Venice

Property: Starhotels Splendid Venice
Address: San Marco Mercerie, 760, 30124 Venice, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Venice
#46 Romantic Hotel in Venice
#47 Luxury Hotel in Venice
#47 Family Hotel in Venice
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Starhotels Splendid Venice 4*
Number of rooms: 165
Official Description (provided by the hotel):
The Splendid Venice hotel is based in the historic centre of Venice, with the city's must-see sights and hidden treasures all within your reach. Just a short stroll or gondola ride will take you to Venice's most iconic sights: San Marco square and the Rialto Bridge. Like the city itself, our 165 rooms and suites are a mixture of styles, but all capture the essence of a romantic Venice holiday. Blending contemporary comforts with details that reflect classic Venetian character, each room has a light, elegant atmosphere, with many offering wonderful views over canals and the Venice skyline with its magnificent San Marco's bell tower in the horizon. Le Maschere at the Splendid Venice is one of the few restaurants near San Marco Square that is popular with Venetians and tourists alike. This authentic Venetian restaurant serves classic dishes with a modern twist. ... more   less 
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Also Known As:
Starhotels Splendid Venice Hotel Venice
Starhotels Splendid Hotel Venice
Venice Starhotels Splendid Hotel
Starhotel Splendid Venice

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