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“Average Experience - Nice view from room, staff not very helpful”

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Hotel Papadopoli Venezia MGallery by Sofitel
Ranked #44 of 386 Hotels in Venice
Certificate of Excellence
GreenLeadersBronze level
Atlanta, Georgia
Level 5 Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Average Experience - Nice view from room, staff not very helpful”
Reviewed March 27, 2013 via mobile

Location close to train station, definitely use the public ferry for transport opposed to the water taxi and the astronomical pricing. Room had a great view of the canal, though fairly small with need for new wall paper. The hotel is very clean, and we received a complimentary bottle of champagne and strawberries for our wedding. The Wifi is not so good and when asking the concierge for help, rather than looking into the problem his response was "I don't have a solution for you." Not really the 4 star treatment we are accustomed to from traveling all over the world. Is it really that painful to smile more or actually act like you want to help your guests? Venice is a beautiful city but the hospitality service is below par. Please skip the Murano glass trip - a rip off and waste of a nice afternoon.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPapadopoli, Direttore at Hotel Papadopoli Venezia MGallery by Sofitel, responded to this review, March 28, 2013
Dear Guest,
First of all let me thank you for choosing our property for your stay in Venice.
Our Customers' satisfaction is always our first aim , please accept my most sincere apologies for problems met during your stay.
I would like to thank you for all of your comments that we will keep as precious suggestions.

We look forward to welcoming you back soon at one of the MGallery collection hotels.

Yours sincerely,
Pierpaolo Cocchi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (237)
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English first
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 24, 2013 via mobile

We stayed for 3 nights here on our first ever visit to Venice. The hotel is located very close to the train station and piazza Roma where the buses come in. Hotel and the rooms were well furnished and had most mod cons. We dined in the restaurant one night and the food and service was excellent.

Beware that there is some major restoration being carried out at the hotel. We were unable to open our bedroom windows for the duration of our stay and were told the air conditioning wouldn't work. By day 2 the room was very stuffy due to the lack of ventilation and the hotel staff weren't able to do anything about it.

My advice would be to ring or email the hotel before booking and make sure you are given a room that is not affected by the restoration work.

Apart from this, the hotel makes a great stay. One of the better places in Venice.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beemie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPapadopoli, Direttore at Hotel Papadopoli Venezia MGallery by Sofitel, responded to this review, April 10, 2013
Dear Guest,

we thank you for your comments and for sharing them with the Trip advisor community.

We perfectly understand your point of view and we would like to express our most sincere apologizes for the inconvenience caused by our renovation works.

We are sure that our Hotel will be much more appreciated after the refurbishment which are ending this month and we hope to have the pleasure of welcoming you once again in the near future, to regain your confidence.

Thanking for your patience,

Pierpaolo Cocchi – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bromley Kent
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 24, 2013

We stayed for 4 nights and were very pleased indeed with our choice, Excellent situation,very convenient on arrival when the weather was cold and very wet. Just a few minutes from the airport shuttle bus stop but no noise or inconvenience from the large transport hub that is the Piazzale Roma. Short walk from Grand Canal, shops, PO and vaporetto station.
Our room was clean, spacious and light with opening windows so air con/heat unit not needed all the time.Great to have tea/coffeee tray and minibar. Well equipped bathroom.

Helpful reception staff and small guide and map provided.Breakfast choice very good indeed.Would certainly recommend and use again if we return to Venice.

.

Room Tip: Room at back overlook small public garden. Good view from 5th floor room.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bromleypeople
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, United Kingdom
Level 4 Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 21, 2013

We have just returned from a wonderful trip to Venice, which as usual was magical. The hotel Popadopoli was perfect in every way. The fast bus (ATVO) from the airport took 20 mins to Piazzale Roma then a 5 min walk to the hotel.. The rooms are lovely and the staff second to none.We were celebrating our anniversary and champagne and flowers were left in our room.You could walk to St Marks Square in about 30 mins or take the water bus.I could not recommend this hotel highly enough. Fantastic stay.

Helen & Alan P

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank helen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
India
Level 4 Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 20, 2013

This was a lovely hotel, I found as an Accor member. Got it booked from a travel agent at an amazing price and it was well worth it. Our rooms overlooked a quaint little garden and it was such a nice and comfortable room, although a bit cramped.

The reception staff were courteous and got us into our room an hour before actual check in which was much appreciated.

I loved the ambience of the restaurant(Breakfast was part of the package). The cheese and juices are what i remember. I'll surely stay here if I come to Venice the next time.

Room Tip: Although close to the Railway Station, there are a few bridges you will need to cross, travel light...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Forbidden_apple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryher, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 19, 2013

Loved it!! Warm welcome, caring and attentive staff and management. My room was comfortable and cosy and even though there was a major refurbishment underway I was blissfully unaware. I would thoroughly recommend the Papadopoli.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank LittleWeed1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 15, 2013

This is a very nice and romantic hotel, but the staff are not very friendly in the reception. The rooms are silent but a litle bit dirty.
The restaurant is the best but a bit expensive.
In general is a nice hotel in a very beautiful city.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rafa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPapadopoli, Direttore at Hotel Papadopoli Venezia MGallery by Sofitel, responded to this review, March 28, 2013
Dear Guest,
first of all let me thank you for sharing your opinion with all the Trip advisor community.
I am deeply sorry to hear that your stay in our Hotel was not memorable as I want it to be for all of our Guests.
Please accept my most sincere apologies for having disappointed you.
I hope we will have another opportunity to welcome you in our Hotel.

Yours sincerely
Pierpaolo Cocchi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Papadopoli Venezia MGallery by Sofitel

Property: Hotel Papadopoli Venezia MGallery by Sofitel
Address: Via Santa Croce 245, 30135 Venice, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > Santa Croce
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites
Hotel Style:
#11 Green Hotel in Venice
#12 Business Hotel in Venice
#31 Luxury Hotel in Venice
#34 Romantic Hotel in Venice
#60 Family Hotel in Venice
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Papadopoli Venezia MGallery by Sofitel 4*
Number of rooms: 97
Official Description (provided by the hotel):
In the sestiere of Santa Croce, the other Venice among secret gardens and animated courtyards, cherished in the oblivion of the most unique city in the world.Hotel Papadopoli stands on the Tolentini Canal, inside the Papadopoli Gardens, created in 1834 by Francesco Bagnara. It’s a truly enviable location: close to the Canal Grande and the Constitution bridge, an artwork by the famous architect Calatrava, that connects the hotel ... more   less 
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Also Known As:
Papadopoli Venice Hotel Venice
Sofitel Hotel Venice
Sofitel Hotel Venezia
Sofitel Venice
Venice Sofitel

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