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“Very Venice”
Review of Bauer Palazzo

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Bauer Palazzo
Ranked #77 of 385 Hotels in Venice
Certificate of Excellence
Reviewed November 15, 2012

We stayed here in April 2011 for five days. Took a river taxi from the airport and delivered to the hotels dock. The lobby is very nicely decorated, definitely something you would expect from a 5* hotel in Venice.

We were immediately upgraded and had a choice of rooms that they showed us. the room we chose had a view over the canal and we could hear the Gondoliers singing to their passengers.

The hotel is located in the heart of Venice. You couldn't get a much better location. A stones throw from restaurants, shops and the Piazza San Marco.

Breakfast is buffet style but you can sit outside overlooking the Canale di San Marco. The view is awesome.

You can enjoy the same view from the outside patio bar as well. Make a note the bar staff are brilliant. Very attentive and they look after you - tip! The drinks are a bit on the expensive side, but you get great service and some snacks to eat delivered to your table. The snacks come with a lace frame over the top of them so you can keep your food pigeon free. Yes pigeons are all over the place, get used to them.

If anything the stay was great my only complaint was how pretentious the lobby team seemed to be. Very uppity and not appreciated which is why we knocked off a point. Asking for assistance and getting a shrug of the shoulders and a map shoved in your general direction left a sour taste in my mouth.

Outside of that we had a glorious time and would definitely recommend a stay here.

  • Stayed: December 2011, traveled as a couple
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Thank Bloozydude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BauerHotels, Responsabile reception at Bauer Palazzo, responded to this reviewResponded November 26, 2015

Dear Guest,

Thank you for taking the time to review your stay at The Bauer Hotel.
We are delighted to know that all aspects of your stay lived up to your expectations. We pride ourselves on ensuring that each guest experiences a memorable stay and we do hope to welcome you back to The Bauers soon.


Best regards,
The Management

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1,221 - 1,227 of 2,576 reviews

Reviewed November 13, 2012

Don't waste either your time or money staying here. 5* my foot. Having travelled extensively for many years, we can honestly say that our experience of the Bauer Hotel was dreadful, the room was the worst we have stayed in anywhere. Peeling, dirty paint, curtains hanging off the rail, really very rude staff and a brick wall for a view. There is antique furniture and there is just plain, simple shabbiness. We had the latter. It ruined the end of our holiday.

  • Stayed: November 2012, traveled as a couple
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5  Thank janebaileylincoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BauerHotels, Responsabile reception at Bauer Palazzo, responded to this reviewResponded November 26, 2015

Dear Guest,

Thank you for your review of The Bauer Hotel. We are naturally disappointed to learn that certain aspects of the hotel did not live up to your expectations, we aim to provide an exceptional service in every aspect of the guest experience and we are sorry to read that you did not find this to be the case on this occasion.

Your comment will be taken into consideraton and we hope to have the chance to welcoming you back at The Bauers to be able to show the improvement done.


Best regards,
The Management

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Reviewed November 8, 2012

I can't believe this is considered as one of "The Leading Hotels in the World" It was the most expensive hotel we stayed in over our 3 week trip, and by far the worst hotel of all.

When we arrived, we waited for more than 20 minutes to check in, while staff members just looked away. Despite 3 people behind the desk, only one was doing anything.

The room was filthy. When you moved the drapes around the window, the dust and dirt were obvious. It took close to an hour for our luggage to be delivered to the room. The bed mattress was old, lumpy and uncomfortable. The staff barely acknowledges you.

At one point when we were in the lobby, someone dropped a large piece of trash on the floor. We watched as hotel employees simply walked by it. We could not believe it! No one seems to care about their job, the hotel or the guests. Finally, another guest picked up the trash and disposed of it. That told us all we needed to know.

Checking out was as efficient as checking in! Don't EVER go to this hotel. What a dump.

  • Stayed: October 2012, traveled as a couple
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8  Thank Ronald R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BauerHotels, Responsabile reception at Bauer Palazzo, responded to this reviewResponded November 26, 2015

Dear Guest,

Thank you for taking the time to review your stay at The Bauer Hotel, we greatly value your comments and observations.
We continually aim to provide each individual guest with a special and memorable stay, we were therefore sorry to read that on this occasion we failed to meet your expectations; please be assured however your comments will be taken into consideration, and we hope to welcome you back to The Bauers to be able to show the improvement done.


Best regards,
The Management

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Reviewed November 5, 2012

We arrived at The Bauer Hotel San Marco on Sat the 13th of October for a two night stay prior to sailing on Princess for a Med cruise. This hotel has the highest standards. Our room was exceptional. Great windows with electric blinds. Turn down service, good toiletries. Bottled water furnished.
We had an excellent breakfast overlooking The Grand Canal each morning. Very good drinks in the bar. Good service at the reception area and the Concierge. We travel a great deal but since neither of us has royal blood I guess those who expect to be treated royally would find us extremely boring. If we are lucky enough to ever return to Venice I would not consider any other hotel!

Room Tip: We booked a 6 hour private tour with The Venice Experience. Well worth every dollar if you can affor...
See more room tips
  • Stayed: October 2012, traveled as a couple
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1  Thank RetiredKentucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BauerHotels, Manager at Bauer Palazzo, responded to this reviewResponded December 16, 2012

Dear Guest,
Thank you for your gracious comments.
It was a pleasure to read that your room and the facilities and services used during your visit met with your approval and satisfaction.
In particular, we are very pleased that you have appreciated our effort to make your stay one to remember.
We look forward to welcoming you again very soon at THE BAUERs!

Giovanni Cellerino
Resident Manager of Bauer Hotel

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Reviewed November 5, 2012

An extraordinary experience... we booked the last moment... we arrived with a delay, and no suitcases... they gave us all necessities... were extremely polite... our room was spacious, bright, with acute balcony overlooking the square and the water... excellent cuisine, and wonderful breakfast by the water, watching the gondolas going by... moments of absolute peace and silence... excellent amenities... top room maintanance... quaint little bar, with excellent soft dancing music... amemory to last a life time!!! we hope to go back some day...

Room Tip: stay at the old building, closer to the square, not at the sea front (might smell at times)
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  • Stayed: August 2012, traveled as a couple
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Thank MIKMAR6066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BauerHotels, Responsabile reception at Bauer Palazzo, responded to this reviewResponded November 26, 2015

Dear Guest,

Many thanks for your kind comments and for highlighting the positive features of the hotel. We are pleased that you found the experience satisfactory and that you enjoyed the unique location of the hotel and our attentive staff.

We certainly value your patronage and look forward to welcoming you back on another trip to Venice.


Best regards,
The Management

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Reviewed October 30, 2012

We're a gay couple who stayed at the Bauer one night before our Regent cruise on 10/17/2012. The hotel was excellent, in a great location and, like another reviewer stated, the concierge Carlo was very helpful to suggest a walking tour and restaurants. Internet was free and we had no problems connecting.

The location of the hotel is perfect--one end on the canal and the other across from Prada and a block from St. Marks. Take the private water taxi for the experience from the airport, but take the Alilaguna to your ship or back to the airport (16 euros vs. 110).

The breakfast buffet was included and was fantastic. We'll definitely stay there again. Do Paolin's for lunch.

Bring a converter for your iphone/ipad chargers.

  • Stayed: October 2012, traveled as a couple
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Thank mirassou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BauerHotels, Responsabile reception at Bauer Palazzo, responded to this reviewResponded November 26, 2015

Dear Guest,

Thank you for your detailed review about your stay at The Bauer Hotel.
We are delighted you spent a good stay with us and you appreciated the beauty of our hotel and its services.

We are also pleased to learn that you regard our structurer so highly, as a member of The Leading Hotels of The World we continuously strive to meet and exceed our guest's expectation.

We do hope to welcome you back to The Bauers soon where you can further explore our luxury amenities and restaurants.


Kind regards,
The Management

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Reviewed October 25, 2012

Hotel looking good, but costumer services are TERRIBLE!!
You also pay for wireless internet and pray to works because 90% of the hotel doesn't .
I tried to make a collect call after 11PM, and was not operator in the hotel!! And nobody knew how to do it!!
Have to change the room because the gave us one just bellow the bells of the church!
Front desk and bellmen are rude!
We will not come back at all!

Room Tip: Take the room with channel view if you have to stay there!
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  • Stayed: October 2012, traveled as a couple
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1  Thank Sylvio77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BauerHotels, General Manager at Bauer Palazzo, responded to this reviewResponded November 15, 2012

Please accept our apologies for the unkind behavior of some of our team members at the reception desk and bell staff. Your comments have been taken in serious consideration and corrective action has been taken in order to avoid similar situations in the future. We are most anxious to regain your confidence in our property and hope you may reconsider your decision not to return in the future thus giving us the opportunity of providing the high level of hospitality we strive to offer our guests.
The Management and BAUERs Team

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Additional Information about Bauer Palazzo

Address: San Marco 1459 | Campo San Moise, 30124 Venice, Italy (Formerly Bauer Hotel)
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#43 Family Hotel in Venice
#53 Luxury Hotel in Venice
#68 Romantic Hotel in Venice
Price Range: $282 - $1,498 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Bauer Palazzo 5*
Number of rooms: 191
Official Description (provided by the hotel):
The five-star luxury BAUER PALAZZO is located in the heart of Venice, where Luxury rooms able to redefine and elevate the conception of the journey as a pleasure. A unique experience of its kind, where you can experiment true Venetian lifestyle. The view on the most enchanting foreshortenings of the city by a privileged location, combined with authentic Italian marbles, precious fabrics and inlaid furniture, give the true expression of Venice. 56 suites and 135 rooms: BAUER PALAZZO will meet the desires of every guest, by guaranteeing them the best comfort as possible and their privacy. ... more   less 
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Also Known As:
Bauer Hotel Venice

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