We had spent a month travelling around Europe with a group of 10 family members including our baby. Everywhere else we stayed people went out of there way to make us feel welcome and comfortable but the Cipriani was a very disapointing last stop.
Our group had 4 suits booked together but when we arrived we were told that one of the rooms was in a different building. We said we'd like to be close to my parents and my sister would like the other building. The reception very bluntly said "no" and took us to the far away room.
As we walked we were told the hotel rules, Children are not allowed in the fitness center (as with most hotels,this makes sense for safety but I didn't think we really needed to be told in that way) Children are not allowed in the business center and if my son askes to use the internet he will be told no ( I really doubt my baby would be asking to use the internet) Children are not allowed in one restaurant and are only allowed in the other for dinner between 7:30 and 9 and are only allowed in the pool during certain hours. I felt like we were getting a lecture of all the things children are not allowed to do rather than being told about the services of the hotel.
The room itself had a nice balcony with a private hot tub but it was very dated and dark with stained pink carpet and duct tape holding the tv cabinet together.
At 7;45 we tried to go for dinner but were told that children are not allowed in after 7:30. We tried to order room service but were told he was busy with another room and he'd call us back. He did call back 35 minutes later and when the food came an hour after that it was okay. Since there are not many choices of places to eat without taking a boat we ordered room service 3 times during our stay and every time we had to wait to be called back and 2 out of the 3 times they forgot part of our order.
The low point of our stay was the next afternoon when our group were the only ones in the restaurant and I was discreetly nursing my son. The waited asked if I wanted to "do that inside" I replied no thanks we're fine here and he huffed "I ment for the other guests" What guests? we were the only ones in there. He then proceded to walk around the table opening and handing menus to everyone,but when he got to me he literelly threw it at me. I realize that some people are just not comfortable with nursing in public but I don't think anyone deserves to have a menu thrown at them under any circumstances!
I wish I had complained right there but I was so tired of being treated like we were not welcome there,I was trying not to cry and I still had to feed my hungry baby so my husband, son and I just left.
We were there for 4 days and aside from one friendly housekeeper not one staff member said hello or even smiled at us. The bad service and disorganization contiuned the day were leaving.
We got a call early in the morning saying we needed to check out now or we wouldn't make our flight. We explained that our flight wasn't until 5 and we had been gauranteed a late check out through American Express. At 9 we got another call saying the same thing., we explained again but got yet another call asking what time we would be leaving, we said 1:15 and asked to have help with our luggage.At 1:25 no one had come so we called to see if they were coming and were told they were busy and would be there soon. We needed to catch our transfer to the airport and were heading down the stairs with our luggage ourselves when they did finally show up at around 1:40.
We were so glad to leave! I don't know if we would have been treated differently if my son had not been with us but if a hotel doesn't want kids there they should state that so families can stay somewhere else.
- Official Description (provided by the hotel):
- If Venice is a theatre, Belmond Hotel Cipriani is the Royal Box. It is a resort: a way of life, an island apart, in every sense. And it involves all the senses that make a stay unforgettable. Five minutes by private launch from St. Mark’s Square, on the tip of the Giudecca Island, Belmond Hotel Cipriani is in the heart of the city but removed from its hustle and bustle. Its 95 rooms and suites are exquisitely decorated with magnificent views over the open lagoon, the gardens and St. Marks. A day here is made up of layers of wonderful experiences, from luxuriating beside the Olympic-size swimming pool (the only one in central Venice) to relaxing with a signature treatment at the Casanova Wellness Centre. The Casanova gardens offer an oasis of peace, perfect for a Thai Chi session before heading off with a private boat for a personalised excursion in the lagoon. Choose to dine at the new Oro Restaurant for a timeless dining experience or at the iconic Cip’s Club admiring the view on St. Mark’s. Sip a signature cocktail at the Gabbiano Bar or enjoy a light lunch at the Porticciolo Restaurant. A red-clay tennis court, a gym and dedicated Kids' Club with pool are also available. ... more less
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- Also Known As:
- Cipriani And Palazzo Vendramin Hotel