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“Tiny but luxurious, but the staff think they are better than you”

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Hotel Danieli, A Luxury Collection Hotel
Ranked #60 of 386 Hotels in Venice
Certificate of Excellence
Hong kong
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Tiny but luxurious, but the staff think they are better than you”
2 of 5 bubbles Reviewed December 28, 2013


Stayed here over three days, and immediately when checking in, the front desk was unsmiling and seemingly impatient with us. The service we received was substandard for a hotel of such renown, and we were asked twice by the lobby doormen if we really stayed at this hotel.

we were placed in the renovated wing, but I failed to see how 'renovated' it was, as it didn't not seem particularly modern or large. The room itself was tiny, and even the bathroom shower head leaked! At the very least, the mattress and pillows were nice, but that's the best I can say about the room.

For a hotel with such fantastic reviews, I was surprised at how bad the service was, how impatient the staff were, and the small rooms. At least the lobby looks nice.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hawkish25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice72, Manager at Hotel Danieli, A Luxury Collection Hotel, responded to this review, January 2, 2014
Dear Hawkish25,
Thank you for your sharing the feedback of your stay. Your comments about service inconsistency in some areas have been immediately noted and we will certainly follow up at an operational level to ensure efficiency and promptness in the future. We do hope to have an opportunity to welcoming you back in the not too distant future.
With best regards,
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,871 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (495)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
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English first
Hong Kong, China
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed December 28, 2013

The reputation, its location and its history attracted me to come to visit this famous hotel. As a platinum member and received guaranteed suite upgrade option, I stayed in a junior suite which is very nice room, while the wifi was slow and not stable. With this historical sites, I am not really a mind about the wifi, while I would like to point out that the service in the lobby, or welcoming service is very poor, the general service in the resturant is average. I was extremely surprised it was rated that high, and charged that much. I think the overall staff service need to be revamped. Having said that, the reception is OK, some housekeeping staff and one to two waiters in the resturant can provide acceptable service to me. I have moved to Florence in a non SPG hotel, the welcoming service impressed me and I paid much less too..

Room Tip: higer floor could be better.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Edward2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice72, Manager at Hotel Danieli, A Luxury Collection Hotel, responded to this review, January 2, 2014
Dear Edward2015,
Thank you for sharing your feedback regarding your recent stay at the Hotel Danieli.
I am very disappointed that as a valued SPG member your stay gave cause to less positive comments and that we failed to meet your personal expectations in this trip. Your feedback is appreciated as it is helpful to address with the team. I can assure you that we always strive to provide a great experience for each guest and that our staff is excited to deliver warm and welcoming service. I am sorry that on this occasion we let ourselves down. We look forward to welcoming you back to the Hotel Danieli on your future visits.
With best regards,
The Hotel Management
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London, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed December 28, 2013

We stayed here 2 magical nights during an Italy trip of a month.
This Danieli hotel was definitely our best moment. The rooms are fantastic, but the lobby is a museum.
It's a "must see" place in Venice.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice72, Manager at Hotel Danieli, A Luxury Collection Hotel, responded to this review, January 2, 2014
Dear Ben A,
Thank you so much for taking the time to share your feedback on your experience here at The Hotel Danieli. We realize that this takes time and we appreciate it. We are so thrilled to hear you enjoyed your time with us and we look forward to welcoming you back again.
With best regards,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fleet, United Kingdom
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

This hotel was our second destination of a week in Italy celebrating our thirtieth wedding anniversary and, quite simply, it was superb. Our suite was sumptuous, the surroundings beautiful, restaurant Danieli magnificent and the hotel staff were delightful.

From entering to leaving the hotel oozed pure class and we would most gladly stay there again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisMartyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice72, Manager at Hotel Danieli, A Luxury Collection Hotel, responded to this review, January 2, 2014
Dear ChrisMartyn,
Thank you for choosing The Hotel Danieli for your visit to Venice, it was a pleasure to have you stay with us. We look forward to welcoming you back to the Hotel Danieli in the near future.
With best regards,
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Plains, New York
Level Contributor
513 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

This hotel is beautiful. It's located right on the Grand Canal. The rooms are fantastic. The service is top notch. Venice is without a doubt the MOST romantic city in the entire world. Danieli is the best hotel in Venice. I have stayed in others and this is the best. They make movies here for a reason. If you are in love or want to be, this is the place to stay.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paul1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice72, Manager at Hotel Danieli, A Luxury Collection Hotel, responded to this review, January 2, 2014
Dear paul1009,
Thank you for taking the time to share with us your observations from your last visit with us
I do hope we have the pleasure of welcoming you back in the future,
with best regards,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 bubbles Reviewed December 23, 2013 via mobile

It's a superb location for breakfast, but for dinner it's poor quality and grossly over-priced. The cover charge at 16 euros a head is scandalous given that you are already a guest of the hotel. Nobody's bread and grissini are worth that and the service is average at best. When they ask you if everything is alright, the waiters do not really listen to the answer! I ate fish and chips Danieli style which was like Marriott pool bar food, yet more greasy, 49 euros for a mercilessly small portion. If this is the best you can do Starwood, hand over this property to someone who will do it justice. Shameful.

Stayed December 2013, traveled as a couple
Helpful?
9 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice72, Manager at Hotel Danieli, A Luxury Collection Hotel, responded to this review, December 26, 2013
Dear Mark H,
Thank you for taking the time to post a review about your stay with us. We are sorry to hear about the challenges you had with your F&B experience. We are very concerned about the service breakdowns and have taken the steps necessary to ensure it does not happen again. We have also shared your comments with our team so that they can see how their actions impact our guests. Please contact us directly so that we can start on restoring your faith in our hotel.
Best regards,
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westlake Village
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 19, 2013

This is not only an incredibly well located hotel, it is beautiful as well. Although it does not have as large a loby as some, it is well appointed and gracious. We were received with great warmth and smiles. The staff could not have been more welcoming.

Be sure to have breakfast in their charming breakfast room overlooking the Grand Canal - not only was the food and service excellent, the view was stunning!

Room Tip: Spacious rooms with large balconies
See more room tips
  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank believerdeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice72, Manager at Hotel Danieli, A Luxury Collection Hotel, responded to this review, December 26, 2013
Dear believerdeb,
Thank you for your taking the time to post a review of your experience at the Hotel Danieli.
It gives us great pleasure to know that you chose to stay with us and that you had such a nice stay. We do hope to welcome you back in the future.
Best regards,
The Hotel Mangement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Danieli, A Luxury Collection Hotel

Property: Hotel Danieli, A Luxury Collection Hotel
Address: Castello, 4196 | Riva degli Schiavoni, 30122 Venice, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > Castello
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #60 of 386 Hotels in Venice
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Danieli, A Luxury Collection Hotel 5*
Number of rooms: 210
Official Description (provided by the hotel):
Luxury, sophistication, and timeless elegance combined with contemporary comfort. This is what to expect when you choose to stay at Hotel Danieli. Evoking the opulence for which Venice is known, you'll find us right next to Piazza San Marco, placing the masterpieces of Venetian art at your doorstep. Accompanying you home long after your visit are the magnificent panoramas to be enjoyed from Restaurant Terrazza Danieli and the Danieli Wine Suite, exceptionally matched with eno-culinary journeys of indigenous ingredients. ... more   less 
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