I think this is a nice hotel and some of the staffs are great. The exterior may look old but the quality of furnishing in our room is high and very new.
The lady with glasses in particular really made a difference to our stay. She is warm and friendly and took time not only to patiently explain and recommend, even brought us through the kitchen to the back door to show us where we can take a Vaporatto boat!
When we checked out, the guy with glasses brought us outside the main door to make sure we know where to alight from the boat at the train station in order to avoid dragging our luggage over steps.
Only kink was a tall young man who was quite indifferent and impatient to our queries when checked in; even though he wasn't serving anyone else. He was our 1st contact and so we were a little concerned about the service. Fortunately, he rest made up for it.
The young lady running the breakfast area can get really overwhelmed by too many guests, but she served efficiently and with a smile. She's doing a great job but I think she need some help when the place is packed.
- Official Description (provided by the hotel):
- Canal Grande is a charming boutique hotel located in Ca' Polacco, an elegant little palace which has just been restored. The furniture of the hotel is characterised by the elegance of Rococo style, typical of 18th century Venice. The lobby with its rose marble fireplace, the breakfast room with its golden mirrors, and the bar with its Venetian red velvet armchairs overlook the Grand Canal and are the best places where to begin and end a day! The small terrace on the Grand Canal gives our Guests the possibility to have a drink in a special setting and to "breathe the air of the canal"!! ... more less
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