Ok, but I wouldn't use if I went back to Venice .... meaning the hotel is "ok" but I'd try a different hotel if I ever went back to Venice as the overall experience for the money I paid didn't impress me enough to want to go back.
For those of you thinking of booking this hotel please be aware of the following which I experienced and you may find of use, I tried to note where things were different/fixed against other reviewers experiences.
Getting there, well in fairness nothing is straight forward to find in Venice when you first arrive and if you haven't been there before (you'll find it easier on day 2), but finding the hotel was easy in my experience, it's right next to San Stae or the river bus stop S Stae. They are signs when you get nearer the hotel, but basically when you get off at S Stae you go left and over the metal bridge and you'll see the signs. It's a 1 minute walk at most. In fact when you are at San Stae if you look to the canal you will see the boat stop for the hotel with the blue and white landing poles sticking out of the water.
Check in was fine, we had to ask the lady (long black hair, glasses, more on her later) about local things, where do you recommend to eat, go etc and yeah we had a fair idea what we were going to do but it's still nice to be told/asked .... is this your first time in Venice, have you though about going here/eating there etc, anyway no major thing but we had to ask. One of the men stepped in at this point gave us a booklet and a map, had a little joke with us saying we can only show you half of the things to see now, if we show you everything you will never come back, so this was nice and appreciated.
We stayed in the junior suite on the 4th floor (no 3rd floor on the lift) and had the view of the canal, now it's not what you'd expect from a junior suite but I think you will find generally in Venice the rooms are smaller because the buildings are (can't back this up as I haven't stayed in other hotels), but just so you are aware the rooms in my opinion are smaller than you'd expect. The bathroom had a Jacuzzi bath, good powerful shower, 2 sinks, bidet, wc and it looked good. Door on the shower didn't close properly which is a minor point.
Some damage to the floor in the main room caused no doubt by movement, however you could catch you bare feet on if your not careful, I think things like these should be repaired prior to occupancy.
On other notes made by previous reviewers, we did have plenty of towels but the cloth towels were still there, I found the room to be clean and no marks on the bed etc.
Breakfast, not a massive selection but I found it adequate: scrambled egg and thin bacon if you were going hot ..... ham, cheese, croissants, bread, some pastry, fruit and cereal if you going cold.
1 power socket by the front door in the room that's it.
No tea of coffee making facility.
No iron or ironing board in the room.
Safe in the room, took a bit of working out for some reason, I'm normally good with things like this, but I got it working all the same.
Loads of different types of shampoo, bath foam etc which I used, not top of the line toiletries that perhaps you may expect but it met my requirements.
Soap was fresh and not used before, just picking up on a previous reviewer note.
As mentioned by other reviewers, you had to pay for Wifi, (ok look, its cheap if you go for the all in rate for your stay 10 euro, nothing major really) however it's "annoying" when you have paid a lot of money for a room (4 nights in my case) to be charged for Wifi however cheap it is .......... and get this - I paid for the all in rate for our whole stay for the wifi and my partner logged in to use it, when she was finished I said ah ok I'll use it now, tried to log in but couldn't, went down stairs and asked the same girl behind the counter what's up, she was happy to reminded me it was only for one device, I didn't catch that bit the first time, silly me!! so I'd have to pay again for my device which I declined out of principle. But to get round it, you set one device up as a hotspot and share the internet access with other devices :))))
The staff I didn't find too bad, but I can understand how other reviewers found the staff rude but that's a personal thing, you don't get a cheery hello that's for sure (although when I said hello I always got a hello back). All the male staff behind the main counter and the night porters I found pleasant and helpful, however the girl (as mentioned above) on the main counter, even I struggled to see the good in her.
One example - On my last day the fellow on duty helped with me with a transfer to the airport that "I had booked" and that didn't turn up, he made calls for me, gave out to them etc, very good service from him ... however when I asked the girl general questions (the day before) about my transfer like, do you know this company, are they reliable, do I need to check with them etc she didn't seem interested, she said “you have booked it, it should come”. She didn't offer to call them, and basically didn't offer any kind of service you'd expect. Frustratingly if she had called the day previous I probably would not have had the problems the day after (and some of you may say I should have rang myself, and my reply would be, I've paid plenty for the room and I'm on holiday … so for someone in a hotel to make a quick call for me, is that too much to ask?) one example there but there were others I have already eluded to above.
TV it worked fine for me, you can get sky news and other news stations but that's it for English speaking programs, but I didn't go to Venice to watch TV.
I didn't need to use the aircon so can't comment.
I didn't have the noise from the other rooms at the other reviewers experience. The doors do open loudly as it's an electronic lock and I was able to close the door quietly by pulling down the handle, closing the door and releasing the handle, this worked for me anyway but my door wasn't binding perhaps like another reviewer experienced.
The location is good, it's nice and quiet away from the touristy bits. There are some nice restaurants and night cafés around. Doesn’t take long too get to San Marco on the river bus, but we tended to walk to everything else, was nice to wander and take things in. I did notice some dog droppings like other reviewers noticed, but I can't really say it was a lot, and we did plenty of walking when we were there.
Oh just to note: the staff I noticed didn't have name tags, I remember only seeing one name tag on one of the girls on the breakfast shift (the taller one, you will notice even with a name tag I still didn't get her name haha) anyway she was really good.
To Sum up:
Service average: had good and bad so I have to score it in the middle.
Value: Expensive for what you get, but it probably the same all over Venice. I still remain average on this, I've had a lot better for less money.
Sleep Quality: No problems, I slept well and was comfortable 4 out of 5
Cleanliness: Found it clean and well presented. 4 out of 5
Location: Very Good 4 out of 5
Rooms: small for the money, looked good enough, will stick with an average overall taking account of toilet items, power point etc.
Hope my review helps you.
- Official Description (provided by the hotel):
- Hotel Palazzo Giovanelli is located in the historic centre of Venice, enjoying the magnificent atmosphere and offering its guest private , quiet rooms, where a gentle stillness is interrupted only by the passing of gondolas and the flow of water in the canals. Elegant and romantic, 4 star Hotel Palazzo Giovanelli in Venice overlooks the Gran canal, enclosed between the splendid Church of san Stae and Ca’ Pesaro, with suites facing its green gardens and a waterside door to receive guests. The successful mix of decorations, in a perfect balance between modern and traditional, gives Hotel Palazzo Giovanelli an inviting and welcoming aspect, in tune with the impeccable quality of the service of a warm, highly professional and multilingual staff. ... more less
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