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“Awful !!”
Review of Hotel Canal

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Hotel Canal
Ranked #263 of 385 Hotels in Venice
Stafford, United Kingdom
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Awful !!”
Reviewed November 23, 2013 via mobile

I cannot comprehend that some people found this "hotel" anything other than terrible. The reception area is scruffy and tired with indifferent staff. We had to wait at least 5 minutes before a female receptionist condescended to end a telephone conversation with her mother, while another one was reminiscent of Basil Fawlty. The stair carpet was dirty and certainly not vacuumed during our 2 night stay. The stairs are narrow and steep with no lift or porter to carry bags. Our room was small but adequate but there were knobs missing from the furniture. The bathroom smelt horribly of damp and the shower screen was old with nasty black marks in the corners. However the sheets and towels were clean.
I have nothing against continental breakfast but found the selection of cold meat poor. It consisted of salami ( ok ) and an indistinguishable grey meat which looked awful. No cheese other than processed stuff in foil triangles.
This is the very worst, run down seedy hotel I have ever stayed in and our romantic break in Venice was ruined.

Stayed November 2013
Helpful?
Thank anne c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (224)
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English first
Kent, United Kingdom
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 22, 2013 via mobile

Location: very good for getting around by water or foot
Reception: all friendly and accommodating. Gave us a good recommendation for a restaurant which we enjoyed and was good value. Moved our friends from a basic room (view of a brick wall) to a canal view (113) for a supplement of €15 per night
Rooms: we were in 311, our friends were in 113. The rooms are in what I guess is typical Venetian style which some may think old fashioned. It's Venice, go with it! Also bear in mind that Venice is sinking and is on water so there are cracks and wonky floors in buildings, and they sometimes flood (the reception did, a little, one rainy day at high tide) but they've stood for years and will stay standing. Our room was on the top floor with just one other room. It was a decent size with two windows, full size wardrobe and a king size bed. The bathroom was tiny: I am 5'4 and my knees touched the shower cubicle when sat on the toilet!! Importantly, it was all clean and no cracks/mould others have noted. I don't think our heating worked, or if so, I couldn't figure out how to work it! Our friends' room was smaller, had a lovely canal view, a standard double bed, a cute (tiny) wardrobe but decent size bathroom (with bath). We all (4) managed to get in for prosecco overlooking the canal one evening, which was nice.
Breakfast was fine. Coffee was awful (try one of the coffee shops nearby for a cappuccino instead) but the juice, breads/pastries, fruit (tinned fruit cocktail), teas, sliced meats were all fine. This is breakfast for those who want something to allow space and appetite for visiting a cafe, eating ice cream or having a good lunch not too long after - which was fine by us.
Check out: we checked out at 1530 (room vacated by 1100) so our bags were kept towards the back of the reception room. There isn't a secure room so bear that in mind
Overall I would stay here again, but I would pay the supplement for a canal view (and a bigger bathroom!)

Stayed November 2013, traveled as a couple
Helpful?
Thank LooseButton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 21, 2013

My friend and I just come back from Venice and stayed at the hotel canal for 3 nights. It was such a lovely hotel. Great for the money. Everyone that worked there is so friendly and accommodating! It was clean.location was perfect! Right on the grande canal. The hotel is very traditional, but it all went with the experianance of Venice. I would defiantly go back again. What an amazing trip! Thank you

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank charlie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 12, 2013

Small Hotel,good location-5 minutes from Piazzale Roma.The courteous staff.This is a hotel for people with average incomes. Minus the hotel-old furniture in the room.Interior in the old style
but for this style of furniture is too old.
Bath room is very clean, it was really a pleasure to use. Always clean towels, cleaning the room each day occurred.
Wish the hotel managers update the photos on the site because the image and the reality do not match.
Generally pleasant impression left from the hotel.
Perhaps it would choose again this hotel.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ekaterina U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire, England
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 2, 2013

My partner and I booked via our travel agent to stay here for 2 nights before joining our cruise ship. The hotel is very well located for arriving at Piazzale Roma (Bus Terminal) as we only had to carry our suitcases over 2 bridges to arrive at the hotel - which we quite welcomed! Yes, it does look tatty from the outside but we read many reviews on tripadvisor and still went along with an open mind and our experience was certainly 'don't judge a book by it's cover" as we got just what we expected and wanted - a typical venice bedroom - large double bed - two windows that were shuttered, draped and curtained to the floor - clean - spacious and "very venice". I would have liked tea/coffee facilities in the room but was happy with the very reasonably priced mini bar/fridge contents. Breakfast was continental but again welcomed by ourselves. My partner loved the fresh croissants with a slight powered icing sugar coating to them. Staff gave a service but were not over friendly.

Venice is amazing (and even more so cruising in and out of)!! We walked the many streets/squares and journeyed on the vaporetti water bus (12 hour pass cost euro18 each) but beware they do become very cramped.

Would we return to Venice again? Yes, yes, yes, it is beautiful and there is so much to explore. Would we return to Hotel Canal? Maybe, as the location is ideal but there looks to be a lot of lovely hotels which we would perhaps try.

Room Tip: A canal view to the front would have been nice but perhaps noisy. Our room at the back was quiet an...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank notlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 30, 2013

Our stay got off to a bad start when we were given a double room rather than the twin that we requested. The staff person claimed we had not made the request and challenged us to prove it by showing the email we had sent, which we couldn't do because there is no wifi available. This person was not pleasant although he did eventually find us a twin room in their sister hotel down the street. The building smelled like mildew, room was cramped, dingy and dated - I'm pretty low maintenance but this was below my bar. Breakfast was limited and bad - stale croissants, canned fruit cocktail. The positive, as other writers have noted, were the location right on the Grand Canal and a quick walk to the bus and train stations and vaporetto.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank tabBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Venice hotels

Wisconsin
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed October 28, 2013

We stayed here following a cruise and prior to flying back to the U.S. The location is very good - directly on the water, close to restaurants, shops etc. However, it is very dated and needs major renovation and remodeling. The furnishings are very worn. The "bedspread" on our bed actually had a big hole in it and our door had holes near the bottom along with a rather scary "lock". The staff is very nice and helpful and speaks English which we greatly appreciated. The room and bathroom were clean, but I couldn't get past the worn looking bedding and my skin crawled all night.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danandtami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Canal

Property: Hotel Canal
Address: Santa Croce 553, 30135 Venice, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Venice
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #263 of 385 Hotels in Venice
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Canal 3*
Number of rooms: 17
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