We had reserved a Junior Suite room in this hotel for three nights as from the 23rd of March,2013. We had studied the accommodation on Trip Advisor and dreamed of staying here since we discovered it! The rooms looked so stunningly beautiful so we were extremely excited as we arrived in reception.
This was very quickly followed by despair as we were informed that they had no record of our booking and the hotel was fully booked!!! I showed them our confirmation papers to which they informed us that they had had some glitches with their computer system.
We were obviously incredibly disappointed and nervous about where we were going to sleep having travelled from Manchester that day! This is where my negative review turns into a positive review as although the two receptionists received a few angry words from me I recognised that the situation was not their fault!
Alessandra and her colleague whose name I do not know ( sorry ) were apologetic and worked tirelessly to find us alternative accommodation which was of equal par to the room we had booked. We were given coffee and biscuits and invited to their daily tea and cakes which are free to their guests each afternoon. Their Bellboy also escorted us across the cobbles to our new hotel!
Their professionalism throughout was exceptional and we would like to thank them for their efforts! We remain saddened we were not able to stay there and would love to return to give them a second chance though that's unlikely with money tight! :-(
I would suggest to anyone planning to stay here to confirm teir booking before travelling to ensure you don't encounter the same disappointment, otherwise, I would say go and enjoy as from what we saw it was still our dream hotel! :-)
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- Also Known As:
- Palazzo Paruta Hotel Venice