I was so utterly disappointed! The bed was rock hard - we were actually sleeping on a box spring, not even a mattress and it was 2 twin beds pushed together, not a double/queen we requested. We had the dreaded room at the end of the dark alley - very scary at night as there is no light. Desk is unmanned. Wifi was only in the tiny lobby - don't bother!!!, though since there is free wifi to all Venice residents, whey they could not accommodate their guests is beyond me! Breakfast is ok, simple in teh tiny courtyard. Mold in the tiny shower.