We got there by following directions we printed out from the hotel site, from the San Zacceria water taxi stop. Make sure you print out their directions and follow them explicitely, or you will never find this tiny (6 rooms) hotel, which is located in a back alley. When we got to the hotel the door was locked and no one was in the lobby (it was the middle of the afternoon). There were two buzzers by the door. We had to keep ringing them for about 10 minutes until someone finally answered and buzzed us in. The key was on the front desk and our room was across from reception. The free Internet didn't work and the room phone only rang in reception, where no one was. So I went outside, buzzed again and was told the Internet password, which didn't help. After going back and forth a few times it was clear that Internet wasn't working. Two days later the owner finally showed up, reset the router and now we had Internet. Not great service in my book. The room itself was pretty nice and a comfortable size, the free breakfast was skimpy and only included a few rolls, juice and coffee, nothing else. The location was the best part, near San Marco and boats to everywhere. If you are totally self sufficient and don't require reliable internet service or standard hotel services (no one there to help with directions, bookings, restaurant recommendations, check-in, wake up calls, etc) then this a good budget choice. If you want a hotel with services look elsewhere. If I were to go back to Venice I wouldn't stay here again.