The rooms in this hotel seem to be very different, so your mileage may vary, but this was my experience. I reserved a deluxe room, which I understood was an upgraded room. The room rate was 300 Euro per night, which set my expectations fairly high as this was considerably more than I spent at all the other places I visited on my trip. The hotel advertises itself as a 4 star hotel. I found it to be very unsatisfactory.
First the positives. The hotel is in a quiet, out of the way location. Because it isn't in the maze-like part of the city, the hotel itself is relatively easy to find. Also, there isn't a lot of street noise. The breakfast buffet selection is really good. The wifi signal is strong.
Now the negatives. My room was small and awkwardly laid out. The only place to sit was on the bed and there was pretty much nowhere to put anything. The very small desk was filled with hotel-provided materials. The tiny TV was stuck in a corner on top of the minibar fridge and I wasn't able to find a channel guide. The bed itself was very uncomfortable. It was two very soft single beds shoved together so there was a hard ridge in the middle. The room was noisy, not due to street noise but because the hotel staff in the adjacent area was very noisy. I and a the occupants of some of the neighboring rooms took to putting out the do not disturb signs to remind the staff to keep their voices down. The room was also a bit on the cold side as the night-time temperature was dipping into the 40's and the heat in the building was not turned on. When I asked the hotel staff about this, I was told that there was an ordinance prohibiting hotels from turning on the heat yet. Somehow other hotels in town were heated though! The breakfast spread was very nice, but the service was terrible. I was not offered a hot drink once in my three-day stay and had to sit with the dirty dishes left by other guests because the tables weren't cleaned quickly enough. I also had to scrounge clean spoons and glasses because supplies were allowed to be depleted. The front desk staff was mixed, some were extremely kind and friendly, others were downright rude. Because the hotel is in a quiet and not well lit area I felt unsafe walking from the canal after dark. But the worse part of the room was the bathroom. The bathroom, like the rest of the room, was small and awkwardly laid out. There was no tub but there was a working tub spout sticking out of the wall next to the toilet. There was no shower stall, just a shower enclosure made of bifold glass that was difficult to use. The towels were thin and not in ample supply and there were no robe or slippers in the room. The only place to leave one's toiletries was one small glass shelf next to the sink, which was mostly filled with hotel bath amenities.But most disturbingly, the shower was wholly inadequate. The floor was small tiles and the grout was really dirty. I routinely wore shower shoes, which should not be necessary in a 4 star hotel costing 300 euros per night. The first time I showered, hair from previous guests floated up when the water backed up due to the slow drain. And while there was plenty of hot water in the evening, this was not the case in the morning.
All in all I would not recommend this place even at a much lower price. I was very disappointed.
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- Also Known As:
- Best Western Venice
- Venice Best Western