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“great location, fantastic staff”

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Ruzzini Palace Hotel
Ranked #36 of 385 Hotels in Venice
Certificate of Excellence
London
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“great location, fantastic staff”
Reviewed June 29, 2009

The location is fantastic. The staff has been great. Our luggage did not arrive and they took care of everything and kept us informed of what was going on. Took a lot of the stress out! Also it was our wedding anniversary and they kindly brought us a bottle of prossecco on the second day. Made the stay very pleasant. Room nice (deluxe) but a bit on the dark side.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fabsoLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,342 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Nuremberg, Germany
Level Contributor
150 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed June 14, 2009

This is an old palazzo that has been restored with lots of care and taste.
The rooms are beautiful and have been furnished with top quality furniture.
We got a free upgrade to the most beautiful room I have ever stayed in.
I loved how the interior was a perfect balance between modern and old.
The staff is extremely friendly and helpful in arranging restaurant reservations and giving advice and tips for touring the city. Breakfast is very good with a nice selection.
The location is perfect, there is a small square in front with nice cafes and a canal right in back so you can get a private water taxi right in front of the hotel. All the sights a just under a 5 min. walk.
Cannot recommend this hotel highly enough!!

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anit D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
1 review
Reviewed June 9, 2009

The staff is friendly and very helpful. The rooms are well-appointed and a lot larger than expected. (They gave us a free upgrade). Everything is located within a short walking distance.

  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justin345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 7, 2009

We can't recommend this hotel highly enough! We arrived by private water taxi and from the moment we walked into the hotel we were impressed. We were lucky enough to be upgraded to the most beautiful suite with fantastic ornate painted ceilings and furniture, and lovely views over the square. The hotel staff are all corteous and polite and extremely helpful. The breakfast was beautifully presented and there was plenty of choice. The hotel is situated just far enough away from the main tourist areas to be quiet and relaxed, but it was only a short walk to St Mark's Square. This was without doubt, the most beautiful hotel we have ever stayed in, and we would gladly stay there again.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne06London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doorwerth
1 review
Reviewed June 2, 2009

We can recommend this hotel to everybody. We have stayed here with 20 people and everyone was really excited about the experience of staying in the Ruzzini Palace. The staff was very friendly and really do understand there job. Nothing was too much to ask, this is how it should be when you stay in a hotel.

  • Stayed May 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank venicecouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 1, 2009

We came in and it was pouring rain. My husband navigated us through the canals and side alleys to Ruzzini Palace. We were THRILLED!! We had our own personal conceirge who attended to our every need!! We arrived before official check in and they allowed us to check in early. Our room was elegant and spacious. We had a huge bathtub and a balcony! We had a walk in closet and another balcony where we enjoyed wine and cheese while watching the gondolas pass below. When we come back we will definately be staying here again!!

  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sassystar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 14, 2009

They dropped my laptop into the canal, and never offered me a single euro. Stay somewhere else.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank artanon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRuzzini, Direttore at Ruzzini Palace Hotel, responded to this review, November 11, 2011
Dear Sir,
The laptop was dropped in the canal when boarding with the water taxi to our water entrance.
The taxi driver never fixed the taxi-boat to our pier, leaving a big gap inbetween them. The laptop that was placed above one of the suitcases, when unloading the luggages, accidentaly fell into the canal. We immediatly clarified that the responsability was to blame to the taxi driver since he did not fixed the taxi to the pier. The taxidriver agreed and gave us the number to he's insurance.
As any where else in world when something broken and you want an insurance to cover the costs, you must leave them the damaged object . this was never done and you brought with you what you claim was broken and useless. How can you ever pretend to have some refound on something nobody can never prove was broken? But maybe bringing the laptop home you had the chance to get a refound from your insurance company?
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ruzzini Palace Hotel

Property: Ruzzini Palace Hotel
Address: Castello 5866, 30122 Venice, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > Castello
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#23 Business Hotel in Venice
#23 Family Hotel in Venice
#24 Luxury Hotel in Venice
#29 Romantic Hotel in Venice
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Ruzzini Palace Hotel 4*
Number of rooms: 29
Reservation Options:
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Also Known As:
Ruzzini Palace Venice
Hotel Ruzzini Palace

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