My family and I have been on a 12 days tour in Europe. We booked most of our vacation rentals via TripAdvisor and we were so happy with all, except one!
We have booked an apartment in Treviso from 24th-26th of May
It was written in TripAdvisor that the apartment has 4 sleeps (2 king bed) and we booked it for 4 people. However, when we arrived there, the owner said that his apartment is only for 2 persons and has only 2 single beds and we should pay 50 Euro more because we are 4, or 2 of us should leave and find another place. We showed him his advertisement in TripAdvisor and denied to pay because his claim was not in line with the advertisement and it was a clear scam! After more than an hour unpleasant argument, we stayed there but one of us slept on the sofa and the other on a mattress on the floor! (Please see the attached picture number 1, 2, 3 and 4)
Moreover, the owner didn't explain in his advertisement that he is living in the same apartment! So, we didn't have our privacy and not even the key of the apartment. He was watching TV till late at night with loud sound and considering that one of us had to sleep on a sofa in front of the TV, it was impossible to sleep. (Please see the attached picture number 5 and 6, and the 7th attached is a short movie)
We also noticed that when he was leaving the apartment early morning, he locked the door and we couldn't get out of the apartment because we didn't have the key. This behavior is not only impolite, but even dangerous. If an accident like fire would have happened, we were not able to get out!
Attached pictures number 8 to 22 are some photos that show the general situation of the apartment.
Since this rental vacation is payment protected by TripAdvisor, I would like to ask you kindly to inspect.