Yesterday morning I called this place to reserve a room for the upcoming week-end. A very kind person asked me to write an e-mail with the booking request and they would have answered in the afternoon with an e-mail confirmation. The rate would have been doubled, since there an exhibition in Merano. At 20:30 yesterday night nothing happened and no e-mail arrived, so I called the hotel and this time talked to an unbelievably rude lady that told me "your e-mail just arrived...". I told her she was confusing me with somebody else, since I wrote my e-mail at 9:35 that morning. She answered very bad to me and insisted telling that I was a layer. The only two things that came to my mind were that she was drunk or crazy or both...
Of course I didn't reserve my room anymore.
Yesterday night around midnight, they send me the confirmation via e-mail and this morning, after I answered telling them that I didn't intend to go there, because of the "Kindness" of that lady, she sent a new insulting e-mail. At the end she is the owner of the place. I just fell bad for her and believe that this kind of people shouldn't have activities that put them in contact with other people. Anyway don't go there. With this treatment nothing good could happen in a place like this.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Hotwire, Travelocity, Priceline, Cheap Tickets and TripOnline SA so you can book your Pension Brunner reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.