My husband and I booked a week in the "room in a tree" at this hotel based on the hotel's TripAdvisor ratings. Overall it didn't disappoint. The property is lovely, with beautiful gardens and top notch spa facilities. My husband was a big fan of the saunas and we both loved the main outdoor pool and jacuzzi.
The staff and service were absolutely superb, and the hotel's owners (the Meister family) take a very hands on approach to management. We were assigned a delightful lady who served us at most breakfasts and dinners who spoke good English and did an absolutely excellent job.
The food was excellent and the hotel has a superb quality, fairly priced wine list. We were particularly impressed with the extensive cheese buffet at dinner and wonderful fresh bread available at all meals. The breakfast buffet was good with quality food, good coffee and a wide choice of teas.
The room itself was pretty much as we had expected based on the photos and information. There are no tea/coffee facilities in the rooms, which is no surprise as the hotel website didn't mention them, but would be a welcome addition. The views were outstanding and we appreciated the little touches such as blankets on our balcony sunloungers and fresh local apples in the room on arrival.
The only disappointment of our excellent week was the fact that one of the blinds in our room was missing. The tree house has floor to ceiling windows around three sides, and since the curtains are thin voiles, the blackout blinds were essential. The missing one was also the one nearest the bed, so we were woken up by the light at dawn. We didn't bring this to the attention of management (if it had just been broken we would have mentioned it, but because it was missing we assumed they must have known to remove it). If they had mentioned it at check-in and offered a change of rooms that would have been fine. Even fitting a temporary curtain or something similar until the blind could have been replaced would also have been fine. A hotel's most important duty is a good night's sleep for its guests, and in this respect, we felt somewhat let down.
We thought long and hard about how to reflect this in this review, and whether to rate the hotel as a 4 rather than a 5, and in the end decided that everything else was just so good, we nevertheless decided to give it a 5. We would certainly return to this excellent property, although we would probably choose a room in the main hotel building next time. We have no hesitation in recommending the Hotel Irma.
- Also Known As:
- Meisters Hotel Merano