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1 - 6 of 377 reviews
Reviewed November 24, 2016

Can't say enough about this lovely hotel; convenient to everything.
The breakfast room is one of the prettiest we've ever dined in with beautiful stained glass windows. The staff is helpful & friendly. Rooms are comfortable with attention to detail. Only one minor suggestion; put a night light in the bathroom because the bath light shines brightly through the amber stained glass window.

Date of stay: November 2016
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Nancy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2016

This hotel is located mor or less perfect, you are able to walk to most places. We parked in front and it was easy to check in, most friendly personnnel that offer to park the car for us. Our impression of the staff was, a yes we can attitude which helped us when we needed a dinner booking later that day. The room was spacious with AC and well equipped to our pleasure.

Date of stay: July 2016
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank Clas-Erik S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2016

I went to Merano with a group. We were all thoroughly impressed with the Hotel Europa Splendid: especially the staff, the charm of the hotel, the beautiful dining room with its stained glass windows and generous and delicious food, as well as the central position of the hotel.
This busy hotel has character, classical elegance and warmth. Every member of staff, from the Manager (Simon) and other Reception staff (Magdalena, Markus and Klaus), to the dining room staff, the cleaning staff and the maintenance person, were friendly, smiling and helpful to us. We were made to feel, personally, very welcome.

Room tip: Excellent sound proofing if you close your door at night and put on the air conditioning. Some rooms have pretty flowery balconies.
Date of stay: June 2016
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank BiddyNaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2016

Excellent place to stay. Front desk staff were exceptional - courteous, professional and very helpful. The hotel itself has a lot of character and charm. We found the room to be quite small but was adequate, everything worked and it was very clean. Excellent breakfast with hot and cold items as well as the option to order from the kitchen.

Date of stay: May 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Fern D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon S, Direttore generale at Hotel Europa Splendid, responded to this reviewResponded June 1, 2016

Dear guest,

thank you very much for your wonderful review.

With best regards

Family Strohmer and all the Europa Splendid staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2016 via mobile

We reserved and PREPAID a room two months before our arrival at this 50 rooms hotel. When we arrived in the afternoon, we were told that there was no room for us due to a "technical problem" in the room reserved for us. We have been sent in a supposed similar and even more expensive hotel. However, it was a residence-appartment style hotel, 1,500 feet farther from the town center and it didn't respond to our expectancy. They even didn't advise us by email. We question the motivation behind this way of doing.

Date of stay: May 2016
Trip type: Traveled as a couple
Thank Gupom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon S, Direttore at Hotel Europa Splendid, responded to this reviewResponded May 8, 2016

Dear Guest,

thank you very much for your review. We are very sorry for having inconvenienced you. In the morning of your arrival-day, a burst pipe occurred in the room we had booked for you. For we were not able to repair it immediately, we had to react in the short term and booked a room for you at Hotel Flora.

However, we are sincerely sorry that you felt below par at Hotel Flora. We have been cooperating for many years and, until today, we always got positive feedback regarding Hotel Flora.

We are clear on the fact that such a change of reservation is irritating, that is why we preferred explaining it when you would have arrived instead of sending an email.
We sincerely apologise for the trouble caused,
best regards,

Family Strohmer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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