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All reviews train station hotel is located stay there again dining table reception staff breakfast buffet by italian standards huge room good size hotel bar walked everywhere great shower family room ham main shopping third floor few minutes walk
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Reviewed June 8, 2019 via mobile

Arrived the 7 June 2019 in the evening and got a room on a street side with no working air conditioning (the man at the lobby told me they just turn on the AC a few hours per day and NOT in the night). It meant it was a nightmare with the weather right now in Torino and if you tried to open the window there is so much noise that you won’t be able to sleep (people yelling all the night in this very bad red light district where you find this hotel).

So at 4am I booked another hotel in Torino in which I am right now. I lost two nights there but never mind it was such a bad experience that I could not stay more. I traveled all around the world and it’s the first time I had to find a solution in the middle of the night for the rest of my stay...

Awful experience and very bad reaction from the staff when you tell them it’s unbelievable that they turn off the AC in June !

Date of stay: June 2019
Trip type: Traveled as a couple
Thank polo1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2019

The hotel is Central located and very Clean. The rooms is big and you have a chance to boil water for your Team or Coffee. Rooms is as you can See in the Homepage. The breakfast is international, so for everyone. If you come by Car, us the Garage at the Station.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Voyage24909510267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2019

We booked this hotel because if was supposedly rated 4 stars and was close to the train station where we were going to arrive in Turin. To say that this hotel is spartan would be an over statement. It is way less than that and is definitely not a 4 star hotel. The room we got was tiny and had practically no furnishings. There was only a small glass table and two desk type chairs. The "night stands" were so small that there was practically no room for anything. The internet was so slow that what usually took a second or two to load would take several minutes and on some sites is was so slow that we finally just gave up getting to them. The breakfast was one of the poorest of any hotel we have stayed at. There was no way to get air circulation and it was too warm. It was also very noisy. The staff was friendly and helpful but this hotel should be rated at 2 stars or less.

Room tip: Don't bother staying here
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2019 via mobile

Perfect location to city centre and train station, we were in Turin for only a short time. Family room was great. Staff were helpful and breakfast had all types of food requirements. Wish we had more time in Turin

Date of stay: January 2019
Trip type: Traveled with family
Thank Hulmey69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2018

We stayed for 5 nights -- the location right across from train and metro was great (and not noisy). Room was big and clean. The staff was friendly. The breakfast (included in our rate) was easy and had good variety. We would definitely stay there again.

Date of stay: November 2018
  • Trip type: Traveled with family
    • Cleanliness
    • Service
Thank Robin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicevimentoC, Addetto al Ricevimento at Best Western Crystal Palace Hotel, responded to this reviewResponded December 16, 2018

Dear Guest,

Thank you for your kind review, We really appreciate the time that you spent to write it, the positive feedbacks help us, to improve our service as best as we can. We are very glad to for your opinion.
We hope to see you soon again.

Best Regards



Jacopo Fregonese
Front Office
Best Western Crystal Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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