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“Close to train station, decent hotel”

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Best Western Crystal Palace Hotel
Ranked #28 of 129 Hotels in Turin
Certificate of Excellence
Haarlem, Netherlands
Level 6 Contributor
120 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 269 helpful votes
“Close to train station, decent hotel”
Reviewed November 18, 2012

Stayed here on business in November.
The hotel is located close to the train station, and service is friendly.
Its location allows you to easily walk the historic center center.
Breakfast is decent, with good strong Italian coffee to start.
Room was clean and large.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Haarlem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giuseppe A, Direttore at Best Western Crystal Palace Hotel, responded to this review, December 3, 2012
Thank you for taking the time to inform us about your experience following your stay at our hotel.

My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.

We look forward to welcoming you back soon at one of the Mercure hotels.

Yours sincerely,

Giuseppe Avignone
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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553 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 17, 2012 via mobile

Great hotel for a good price.. Room was a bit small, but very clean. No shower as most in Europe but does have a hand shower and a large bath tub. Would stay here again in a minute..

Internet was a bit buggy to get working on the iPad but front desk was able to help. You really need a separate code for each device

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wst1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 16, 2012

The location it's excellent, close to the most famous attractions. The room is great, it has water boiler so you can have coffee and hot chocolate, which it's a great option if you want to save some money and eat your breakfast at the hotel room.
Our room was at the last floor, and we had a huge size room and a great bathroom, inclufing a bath tube.
The parking place is inside the hotel and is free, not that usual in Italy.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mpellicano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
183 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed November 13, 2012

Good location near Torino Porta Nuova (our departure station), but 3 stops away from Torino Porta Susa (our arrival station) - we were tired and couldn't be bothered navigating the metro, so took a taxi instead.

Decent hotel with the regular facilities available in room. As shown in other users' photos, the sloping roof is nice to look out from for the view, and nice sunrise. However, if you are tall (like me) you need to watch your head!

Helpful staff. Did not try breakfast since we had an early train to catch. Did not spot a lot of stores nearby.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tristy2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level 4 Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 5, 2012

This hotel is located near the train station and is from a walking distance to most downtown Torino attractions. There are also several good and inexpensive neighborhood restaurants nearby. The only drawbacks are the immediate vicinity of unattractive stores and a limited (and expensive) parking. We have stayed at this hotel five times so far over the past five years, and were always pleased with the Mercure. The staff is also very helpful. It is worth making a reservation at least 30 days in advance to get an excellent rate from the Accor Web site.

Room Tip: Rooms on the side street are quieter
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank desjardi40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern CO
Level 5 Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 31, 2012

I have stayed at the Mercure Crystal Palace quite a few times over the past 5 years when traveling to Torino on business. The location across the street from the Porta Nuova train station is very convenient, expecially since there is a side exit from the station that is literally across the street from the hotel entrance. The hotel is also only a few blocks walk to the place where the Sadem bus to Caselle airport drops off and picks up. I have occassionally had problems with the internet, but this time it worked perfectly, probably because my room was not in a remote part of the building. The room was very clean and the bed comfortable. The amenities were limited, as would be expected given the price. Breakfast was adequate at best; in any case I prefer to go to a cafe' for capuccino and brioche. My experience was different from Celeste, in that there were no bad smells in the halls, room or public areas, and the staff were very friendly and helpful. I will continue to stay at this hotel.

Room Tip: If having internet is essential then request a room that is near to a router.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank equitraveler47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glasgow
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 15, 2012

Stayed 2 nights and had good service had a great room with a great room with a balcony, breakfast was varied . Staff friendly and helpful in reception and bar and dining areas.
Close to tourist areas and close to bus stop for airport transfers. Would definitely return.

Room Tip: try to get a room with a balcony for views over the city
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank teamsanderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Crystal Palace Hotel

Property: Best Western Crystal Palace Hotel
Address: Via Nizza 11, 10125 Turin, Italy (Formerly Mercure Torino Crystal Palace)
Phone Number:
Location: Italy > Piedmont > Province of Turin > Turin
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#19 Luxury Hotel in Turin
#20 Family Hotel in Turin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Crystal Palace Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
The hotel offers 60 rooms and 7 suites, providing all the four star comforts. Built in 1800, it is in the heart of the art and culture scene, just a few steps from the city centre and conveniently close to the major congress centres and train station, all of which make it an ideal destination for leisure and business travellers. All rooms are equipped with WiFi internet, LCD TV, SKY satellite TV, kettle, bathroom telephone and parquet floors in standard rooms. The hotel also features an American bar. ... more   less 
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Also Known As:
Mercure Torino Crystal Palace Hotel Turin
Mercure Hotel Turin
Torino Crystal Palace Mercure

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