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“A good enough stay in an eccentric hotel”

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Allegroitalia Golden Palace
Ranked #31 of 129 Hotels in Turin
White Heath, Illinois
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A good enough stay in an eccentric hotel”
Reviewed December 28, 2013 via mobile

To start off, I can say that the Golden Palace is not quite like any other hotel we've stayed in. But there are different sides to the experience of what I call the "Hotel Zork" for people who are old enough to have played the old text computer game.
This property was done over in what was obviously an attempt at a 5-star hotel, in time for the 2006 Winter Olympics...but the results were a bit strange. The lobby, lounges, and restaurants on the ground floor are all very elegant, but in finding one's room, particularly if, as we were, one is installed in "Golden Two" may require a detailed map, or a trail of breadcrumbs to find the lobby again. And don't think that the elevators in "Golden Two" will somehow lead back to the lobby. Instead, they will lead to a series of dead ends or "FIRE EXIT ONLY" doors, or out into courtyards that are quite as securely gated and locked as any penitentiary.
The room was nice enough, if a bit small for a "superior" room (to which we were upgraded for free), and had a good queen bed and an elaborate set of controls for lights and window curtains.
The bathroom was furnished with top-end fixtures, with amenities to match, but is a rather sad case, as the room itself was too cramped to fit all these items in. Dropping the bidet might have helped, but then these things are expected in a 4-star European hotel. In this case, I think the guest might have expected another few square meters of floor space.
A word about the breakfast. Breakfast in a hotel at these rates should be included in the room rate, and EVERY other hotel we've stayed in in Europe has been this way. Instead, a continental breakfast was provided for 5 Euro a person, and the room next door had an "International" buffet (similar to the "American" breakfast found at many hotels), but at 25 Euro per person! At this egregious price, although we prefer something hot for breakfast, we contented ourselves with the colazione Italiano for 5 Euro.
The free wi-fi is great, but we had several outages during our 4-night stay, and it requires repeated logins, minimum of one per day.
In summary, our experience was comfortable, but on the whole more of a three than a four-star (let alone five!). I'm not going to complain to the management, but on the other hand, we probably wouldn't stay here again if we came back to Torino.

Stayed December 2013, traveled as a couple
1 Thank Rico567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 23, 2013

The hotel does not deserve its stars at all.

Internal design is gorgeous, but that's the only positive note.

For the rest I met: inadequate personnel (didn't seem particularly experienced, almost rude, not responsive at all), trouble with booking (rarely received reply to phone calls or emails), small rooms (with only one socket, far away from the bed).

Would not go back or suggest the hotel to friends.

  • Stayed November 2013, traveled on business
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2 Thank martina_yea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Level 4 Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed December 6, 2013

I've been to this hotel with my boyfriend, thanks to a web special offer. The staff is very nice and well-trained, but the building is somehow gloomy. Our room was very nice, though. The bed was absolutely comfortable and we had a high quality sleep. Bathroom with high standards too. We noticed little details which are generally discouraging for a 5 stars hotel, such as: in the spa the sauna's temperature wasn't enough high; the steambath was shut down; and you have to walk a lot to reach rooms in the block 2, plus breakfast is different according to how much you pay for it, and it's not very elegant to "mark" people like 1st class guests/2nd class guests. The hotel position is quite central.

  • Stayed September 2013, traveled as a couple
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Thank ziachecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level 4 Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 18, 2013

I stayed for two nights in the Golden Palace Hotel in early November 2013. The staff were very helpful, the room was very nice, although a little on the small side, was very well equiped and nicely furnished.

The hotel is in a great location, that is very easy to walk to most of the city centre and attractions from. It is also located quite close (5 minutes walk) from one of the metro stations, making this a great base for a city break.

Parking is quite pricey, but having looked at other hotels, this is comparable. Also, the Spa apparently wasn't included in our stay, although no mention of this was made when booking, so if in doubt, call the hotel first too check.

Overall a good base for a great weekend.

  • Stayed November 2013, traveled as a couple
    • Value
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Thank Phil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed October 13, 2013 via mobile

Hotel has a great location in the city center close to the main streets and great restaurants. The staff are very polite, rooms are clean and have everything, that is described on the web-site. But we have few recommendations and suggestions to the Hotel:
1. add a teapot and tea in the room
2. add more AC sockets in room
3. add body lotion in the bathroom

Stayed October 2013, traveled on business
Thank FedorSenatov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Level 5 Contributor
72 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed October 9, 2013

I had one of my worst hotel experiences at the Golden Palace. Especially considering that this is supposedly a 5 star hotel.
We arrived at the hotel around 4:30 pm and at check in were told that the rooms were not ready. When asked how long it could take the answer was that it could take 2-4 hours. The receptionist never used the word "sorry". We have never been told the reason of the delay except that there was a big group checking out late.
Later in the night when we came back to check in it took another 30 mins since there was only one receptionist who was utterly rude and did not apologize either. His only comment was " maybe you should talk to the management"
When in the room I wanted to order some food. It was around 11:30 pm. It took me 45 mins until anyone answered the phone. I tried reception, concierge, restaurant and even house keeping.
This hotel is a 2 star hotel the most. There are many other hotels where you can much better service. My suggestion: Avoid at any cost!

  • Stayed October 2013, traveled solo
    • Value
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5 Thank Phenompilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Allegroitalia Golden Palace

Property: Allegroitalia Golden Palace
Address: Via dell'Arcivescovado, 18, 10121 Turin, Italy (Formerly Golden Palace)
Phone Number:
Location: Italy > Piedmont > Province of Turin > Turin > Centro
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Turin
#15 Business Hotel in Turin
#21 Luxury Hotel in Turin
#22 Family Hotel in Turin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Allegroitalia Golden Palace 5*
Number of rooms: 195
Official Description (provided by the hotel):
Gold. Resplendent in its name, in its spirit, in the impact with spaces of the Golden Palace, Turin's brand-new luxury five-star that opened on the occasion of the Winter Olympic Games. Impressively restructured, it enriches and completes THI's hotel offering in the city centre, unveiling a luxurious style with a marked contemporary flair. Two rigorously geometric buildings, Golden One and Golden Two, welcome an elite, discriminating clientele with a striking contrast between the sober elegance of its stone facade and its warm interior decor. ... more   less 
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Also Known As:
Golden Palace Turin
Golden Palace Hotel Turin

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