5 stars for the room. 1 star for the staff. = average rating
I was so disappointed with this hotel. The rooms are without a doubt modern, clean, spacious and comfortable. We had both a Suite and a Regular Room for our family. The Suite was huge with a powder room and large marble bathroom. A large bedroom and living room with big windows allowing for a lot of light but no view. Automatic blackout shades were also a nice touch. Especially for Italy, I was very impressed with the rooms here and even the standard room was very comfortable.
Business center exists, but the computers were not connected. So it could not be used.
There is a pool but it was closed.
Room service was bad, very bad. The eggs were premade and soggy. And, in Torino, the home of Lavazza, we were very disappointed in the awful cappuccini. They tasted like instant coffee. And the tea selection was also substandard. Salad at lunch was also bad and the dressing was mayonnaise?
Also worst TV channel selection of all the places we have stayed in Italy.
The staff seemed to not care and because of them, I would not stay here again nor recommend this hotel. Everything seemed to be a huge inconvenience to them. Upon arrival, the main door was closed so we used a huge and heavy side door. It was tricky opening the door carrying baby, bags, and no one offered to help or even hold the door open. Every time I arrived or departed with baby and the stroller (and there is no ramp) no one offered to help me down or up the stairs or with the door. The staff would just stand behind the desk looking sour.
The first evening was my son's 1st birthday and we needed to depart at 7 to drive to our friend's home where they were throwing a party for him. At 6:45 my husband called for our car to be brought up. At 7:00 as we were heading out the door, they called our room to inform us our taxi was here. We said, no we needed our car brought up from the garage. We went down to the lobby and there was no car. 45 minutes later, with us all standing around the lobby waiting, they finally brought up our car. This was with no one else in the lobby, no one checking in and countless times we asked the ladies at the desk "where is our car, we are late?" "oh it will be here in 2 min" was always the response.
The next day we needed to depart at 10:00 to drive to the airport. My husband went down at 9:30 to ask at the front desk to please pull our car up from the garage we have to drive to the airport. Of course when we got down to the lobby at 10:00 there was no car! My husband finally asked the bellman to get our car, and he managed to retrieve it in 10 min.
We were really looking forward to staying here as we come to Torino almost every year to visit family and friends and we liked the location (very close to via Roma) and modern rooms. We won't be returning after our experience there. If you are simply looking for a nice room and don't expect any of the other things that make a 5* hotel special, this hotel could work. But if you are used to 5* service or staff who care about their guests, go elsewhere.
- Official Description (provided by the hotel):
- Gold. Resplendent in its name, in its spirit, in the impact with spaces of the Golden Palace, Turin's brand-new luxury five-star that opened on the occasion of the Winter Olympic Games. Impressively restructured, it enriches and completes THI's hotel offering in the city centre, unveiling a luxurious style with a marked contemporary flair. Two rigorously geometric buildings, Golden One and Golden Two, welcome an elite, discriminating clientele with a striking contrast between the sober elegance of its stone facade and its warm interior decor. ... more less
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- Also Known As:
- Golden Palace Turin
- Golden Palace Hotel Turin