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“Very disappointing”

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Starhotels Majestic
Ranked #16 of 129 Hotels in Turin
Certificate of Excellence
London, United Kingdom
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Very disappointing”
Reviewed May 1, 2012

The hotel had no record of our booking on arrival despite having a booking confirmation from Expedia (have booked many hotels through Expedia and never had a problem before). The receptionist was very offhand about it as though it were MY fault!

Throughout our four night stay we found the hotel staff (especially reception and dining room) offhand and uninterested to the point of rudeness generally, with an attitude suggesting they were doing the customer a favour by attending to any requirements.

The room was large, comfortable and clean, but it was an awkward shape with little natural light. The public areas are dated and verging on shabbiness.

The hotel is very well situated opposite the main train station and adjacent to Via Roma and the old city.

I will return to Turin but I will not stay in this hotel and I will not reccommend it to others.

  • Stayed April 2012, traveled with friends
    • Value
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    • Service
Helpful?
Thank Alistair P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,067 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
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Worthing UK
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 24, 2012

this has a great location for the city centre, the train and metro and also the very good bus service from the airport. The local trams pass right outside and are a very good way to get around though youcan walk easily to most of the city attractions.Other reviews say this hotel is very dated certainly not the latest fashion but very clean spacious rooms and we had a great deal through British Airways . The only thing I thought poor was that they served canned fruit at breakfast, at a 4star hotel I expect some nice fresh fruit salad! otherwise the breakfast wasOK

  • Stayed February 2012, traveled as a couple
    • Value
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Helpful?
1 Thank JennyHurley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
573 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed March 31, 2012

an elegant, old-fashioned hotel in the very centre of Turin, with good traditional service and an incredibly convenient location; the rooms are quiet and spacious, with all the amenities and conveniencies one might need for a business trip, all at a very good price

Room Tip: rooms at the back are quieter
See more room tips
  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucio F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 24, 2012

We stayed one night - last night of honeymoon - based on the reviews from tripadvisor, and since the hotel we stayed at the first night (Hotel Prinici di Piemonte) was out of our price range for a Saturday night. We ended up going to the bar at Principi just to get away for some hours.

Will never been back - we can laugh of the experience, but based on the reviews here, we were definitely expecting something else.

Plus side - close to train station.

Definitely not a 4*; we arrived by rental car, parked in the valet spot outside to offload our luggage. No one came to assist with our luggage (not a problem for us, but that service should be expected from a 4* hotel).
Check-in was rather slow, and during the time it took, I was able to read full name and addresses of other guests on invoices lying around the reception desk.

Rooms look like something from 1960s East Germany; the light system doesn't really work - if one wants to go to the bathroom, one has to turn on the lights in the bedroom as well. Despite the carpets on the floor (yes!), we could hear plenty of things going on in the corridors.
Bathrooms look like something you would have seen on cruise ships (think plastic zink and table), water from shower end up on the floor.
Breakfast is a joke. Food quality was poor, and service even worse and slow.
I asked if they would be bringing more bacon and bread to the buffet, and the waiters looked like they couldn't care less. In addition, I ordered a coke, and was asked if I wanted to have lemon with it. It arrived 10 min later with 4 lemon seeds swimming in it - I was charged 5 Euros for that..

In all, definitely not recommendable!

  • Stayed November 2011, traveled as a couple
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Helpful?
Thank McAlfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
italy
Level Contributor
208 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed March 6, 2012

The location is perfect, just opposite to the main train station, and at the boarder of the center of Torino, at walking distance from all you would wish to visit.
The superior room is very large and well furnished. Just the breakfast is not rich as you would expect, however the hotel is very clean and comfortable. I did not eat there, there are so many nice places around.

  • Stayed March 2012, traveled on business
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Helpful?
1 Thank piantin22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 22, 2012

We stayed two nights at the end of a trip to the Italian Alps. We wanted to be close to the central station and the shops. Both are located just steps away from the hotel. The hotel room was very spacious and well equipped. The bed was extremely comfortable and ensured a good nights rest. The rest of the hotel seems quite dated. There was no body behind the bar either night even though there was about four or five people at reception. The breakfast buffet was very poor and was set out in a very large dining room with many uniformed staff in attendance. I don't understand this aspect of Italian hotels; a big and costly staffing to present a poor quality food buffet?

Room Tip: Executive rooms are good value and very spacious.
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Lackavra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NL
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 23, 2011

Hotel worn out, staff not helpful, restaurant very bad and too expensive in comparison to the neighborhood.
Laundry ruined my cloth, no apologize, no money back.
Avoid this hotel, there are plenty hotel in Turin, that gives a much better value, than this one, unfortunately I made a mistake, for sure I'll never come back to this hotel.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ATNT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Starhotels Majestic

Property: Starhotels Majestic
Address: Corso Vittorio Emanuele II 54, 10123 Turin, Italy
Phone Number:
Location: Italy > Piedmont > Province of Turin > Turin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotel in Turin
#14 Business Hotel in Turin
#15 Luxury Hotel in Turin
#17 Romantic Hotel in Turin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Starhotels Majestic 4*
Number of rooms: 161
Official Description (provided by the hotel):
Welcome to Starhotels Majestic in Turin. Our beautiful 19th century building is conveniently located opposite the Porta Nuova station, close to the city centre and the main monuments, making it ideal for business and leisure guests.A very comfortable and traditional 4 star hotel, the historic Starhotels Majestic features a magnificent Liberty skylight and beautiful crystal chandelier in Le Regine restaurant. There are 161 rooms and suites, a fitness room and 10 conference rooms seating up to a total of 1.150 delegates - the largest business hotel in the city centre.Come and enjoy the long-standing tradition of Italian hospitality in the heart of Turin. Partnership with Eataly means new value and uniqueness for Starhotels' offering. If you're seeking excellent local dishes and international dining in Turin, take your seat under the beautiful Liberty skylight and crystal chandelier in the Le Regine restaurant. Or, for anything from coffees and light lunches to an evening of indulgent drinks and creative cocktails, our traditional lounge bar, Il Circolo, is a wonderful spot to relax with friends. ... more   less 
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Also Known As:
Starhotels Majestic Turin
Starhotels Majestic Hotel Turin

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