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“Great value”
Review of Hotel Diplomatic

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Hotel Diplomatic
Ranked #37 of 130 Hotels in Turin
Reviewed June 4, 2011

Great hotel! Very close to Porta Susa (10 mins from the train platform), so it is an excellent choice for train travelers. Helpful staff, in particular the "new" staff with skinny head who speaks very good english. He showed us where to visit, what transportation method to take, handled our luggages, etc. The room provided a complimentary Turin guide which has been very very helpful to us, it costs E4.5 as listed on the book cover!

Bathroom is basic but clean. The shower space is a bit tiny but okay for Asians. The room overlooks a nice courtyard, feeling like living with the local residents. Good choice of TV channels because they got skysports that enabled us to watch UEFA Cup Final in the room!

There is a tiny grocery store nearby for you to shop your daily necessities.

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  • Stayed: May 2011, traveled as a couple
    • Value
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Thank ew12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 12, 2011

This hotel is located in a good area if you want to see tourist attractions. It is so close to porta Susa railway station, so make sure you get off the and not at nuova. It is literally 100m from the station so very convenient.

It is located 5-10 minutes walk from the palazzo, cathedral, basilica of consulate, Egyptian museum and perhaps a little it further to the cinema museum but all definitely within walking distance. It is also very easy as you just follow the arched walkway to the middle where the palazzo is.

The rooms are roomy for Europe and have everything you will need. They have a safe, and a laundry service if you need it, they leave you little chocolates and in general it is just a nice hotel. The breakfast was good, with croissants, toast, fruit, cereal, yoghurt and other Italian breakfast items and the staff in the breakfast room will make you a cappuccino or espresso etc.

The staff at the front desk vary, there is a gentleman in the afternoon with grey hair who was great and told us everything we needed to know, buy some staff otherwise were much more abrupt. It wasn't an issue for us as I feel that they were just typical Italians.

  • Stayed: March 2011, traveled as a couple
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1  Thank sall13h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2010

If you take the shuttle bus from the airport to Porta Susa, make sure you stay alert and pay attention to the signs at the stop. The bus doesn't have an announcement PA and the driver doesn't go out of his way to call anything out, lol.

Hotel is around the corner from Porta Susa. If for some reason you arrive in Turin at Porta Nuova, don't be afraid to come over by metro....escalators and elevators on this very modern trainline are great. 1Euro ticket compared to around 8-9E by taxi.

Staff was efficient, but not overly friendly. Rooms a bit on the spartan side, but clean. Had someone else's hair in the sink so it wasn't spotless, but it was ok. Plenty of closet space and a luggage counter. Bed was a cheap rolling frame that kept shimmying away from the wall and headboard when I moved...got a bit annoying. HVAC system worked fine. Internet connection was free, but I kept having connection issues. Breakfast was included and was simple continental breakfast buffet...some breads, cereals, cheeses, cold hardboiled eggs, etc.

While I can say that the hotel restaurant was very tasty, the portions were quite small for the price and I was surprised at the three paperthin slices of veal that were my secondi (tasty, but tiny). Better deals to be had at surrounding restaurants, like Osteria Mezzaluna on via Bertola.

Serviceable, no frills. Would use it again, but would likely look for a different hotel in Turin next time.

  • Stayed: September 2010, traveled on business
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1  Thank biztrav123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2010

Overall, the hotel was ok. The reception staff were not very helpful and were quite aloof. A particular female member of staff stood out for her unhelpfulness (unfortunately, she wasn't wearing a name badge). She looked quite stern and found it difficult to smile. When I asked her about having two shirts that needed ironing, she said that it would be fine - even though she didn't take our room number or gave information about when the items would be collected. I was totally confused and was too scared to ask her again, as she gave me a rather stern look , so I waited until the next morning until another member of staff was working there. As for the housekeeping staff, they were always kind and courteous, but had a habit of shouting loudly when cleaning the rooms. Wasn't too impressed with ther service in the restaurant (Crimea) downstairs either. On our second night, we sat in the restaurant waiting for someone to attend to us. After 10 minutes, we got up and left, mainly due to the fact that no-one came to serve us. There was plenty of chatting going on behind the scenes, so we knew that there were staff in there somewhere. Upon leaving the restaurant, we were finally approached by a member of staff who asked us if we needed something - we said no thanks very politely and headed off to another restaurant in town.

As for the information in relation to the city, there was very little information to visitors as to what excursions there were available to us etc. We had a map from a member of staff behind the counter - and that was it.

  • Stayed: September 2010, traveled as a couple
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Thank Mycatlucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2008

LOCATION: VERY close to Stazione Porta Susa (rail station) on western boundary of the Turin's central core. From the Turin airport Cassalle, you can taxi it for 30 Euros or take the shuttle to Porta Susa and walk across the piazza to the hotel. To Piazza Castello (tourist hub of Turin), it's a good 15-minute walk, but there's also plenty of public transportation right outside the hotel.

ROOMS: In one word, utilitarian: nothing fancy but very clean. Bathrooms are updated and nicely appointed, including a shower stall. If street noise bothers you, request an upper floor or a courtyard-facing room.

AMENITIES: Flat-panel tv with 2 English-speaking stations, CNN International & BBC World; in-suite refrigerator with stocked beverages; standard bathroom soaps/shampoos along with shoe polisher & toothbrush; towels are plentiful and of decent quality; hair-dryer attached to wall; 2 in-suite telephones with no charge for dialing local 800 access numbers when using an international calling card. Only thing missing, bedside clock or clock-radio.

BREAKFAST: Good offering every morning from 7-10, with breads, pastries, eggs, fruit, cereal, meat & juices; on some days the server will ask you if you'd like a cappucino or espresso, other days you help yourself to coffee out of the thermos. Quality is consistently good.

COMMON AREAS: Nice lobby and bar on main floor with free computer and Internet access. 2 elevators, both of which are tiny (don't try using them if there's a rush to check-out).

BOTTOM LINE: This property is rated 4-star; I'd say it's more of a 3-plus star. No real drawbacks other than some concern regarding street-noise at night. It's reasonably comfortable for business travelers.

Note to vacation travelers: Go to the Turin Tourist Office at Piazza Castello to purchase a tourist card. For a prescribed number of days, this enables you to use public transportation and visit countless number of museums and attractions for one set price. It's an incredible deal.

  • Stayed: October 2008, traveled on business
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1  Thank EpperJon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2008

I was visiting Turin for work, and to be honest am spoiled by staying in pretty nice places usually. The agent we use didn't have any recommended hotels in Turin, but told me this was a member of Leading Hotels...I don't actually think it is...or certainly no of the well-known Leading Hotels of the World as I thought she meant.

To be fair, it was fine. Service was good and friendly, room was clean, bathroom was fine...but little things made it a dubious 4 star.

The room is pretty small and basic - good old brown blanket and not a duvet in site. It just all felt very dated.

Location I think is pretty good - although was only there briefly and not really in the centre. Turin looks beautiful though, I'd have liked to stay longer.

They have a good system for taxis - only took 2 mins to arrive.

I didn't have time for breakfast, so can't comment on that either.

In short, I would stay here again, although just manage your expectations of what ca 99 euros is getting you...ok but not up to the standard you might expect

  • Stayed: January 2008, traveled on business
    • Value
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Thank magicmonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2007

Stayed at the Diplomatic for 17 nights during the 2006 Olympics. Great location, excellent buffet breakfast. Cleaning service a bit expensive. Wireless internet access was reliable (and free at the time). Staff was very courteous and made the little things to make us feel at home. USA today and Herald Tribune available at the front desk.

Stayed: February 2006
Thank Goulz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Diplomatic

Address: Via Cernaia 42, 10122 Turin, Italy
Phone Number:
Location: Italy > Piedmont > Province of Turin > Turin
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#24 Luxury Hotel in Turin
Price Range: $63 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Diplomatic 4*
Number of rooms: 126
Official Description (provided by the hotel):
The Diplomatic hotel is one of the most prestigious hotels in Turin, located in the historic centre of the city, a few metres from the Porta Susa railway station, the main hub of high-speed rail transit between France and Italy.However you choose to get to the Diplomatic, the hotel is convenient due to its proximity to the Torino Caselle "Sandro Pertini" airport terminal, to the new underground line which takes you to the "Lingotto Fiere" Congress Centre in a few minutes, to the Polytechnic University of Turin, the Olympic Stadium and the new Juventus stadium.Strolling under the beautiful and historic arcades in Turin you reach the city’s most beautiful squares (Piazza Castello, Piazza Vittorio Veneto, Piazza San Carlo, Piazza Carlo Felice), the main places of “Turin nightlife” (the Roman Quarter (Quadrilatero Romano), the Murazzi, the Banks of the River Po, the Dora Docks, the Valentino Park), the most important museums and cathedrals (the Egyptian Museum, The Museum of Cinema, the OGR Officine Grandi Riparazioni, the Mole Antonelliana, the Chapel of the Shroud, the churches of Gran Madre and Maria Ausiliatrice). ... more   less 
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Also Known As:
Diplomatic Hotel Turin

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