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“disappointing at first”

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Best Western Plus Hotel Genova
Ranked #12 of 129 Hotels in Turin
Certificate of Excellence
nottingham
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“disappointing at first”
Reviewed May 3, 2013

when we arrived the room we were shown had a large wooden beam disecting it at low level! there was no walk in shower and only hand held shower head attached to the bath taps. we requested a change of room which was actioned the next day. staff were friendly and helpful at all times. Carla who assisted at breakfast gave exceptional service, always with a smile. the breakfast choice was extensive with lots of choice of pastries and cheeses.
Hotel clean in all areas and the beds are comfortable with extra bedding available if needed. although this hotel has no restaurant there is plenty of choice of reasonably priced restaurants close by. although tea and coffee is available milk is not automatically provided. it needs to be requested at reception. the hotel is situated opposite Porta Nuova station which has good shops and restaurants avaialble. although the air conditioning was not working windows could be fully opened and had shutters which could also be opened. at the time we travelled this provided plenty of cool air. this Hotel is in such a good position it meant we could see all the sights we wanted to during the six day stay. would certainly use this hotel again, without hesitation.

Room Tip: no two rooms alike so it seems to be a bit of a lottery. rooms to avoid are those with low beams, so...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ginbobNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,208 reviews from our community

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Rating summary
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
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English first
Istanbul, Turkey
Level Contributor
140 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 11, 2013

Small clean rooms, location is satisfactory. Receptionist is very helpfull and friendly. Good for short business trips. Wifi is very slow and generally connection problems, average breakfast. Standart small tiny hotel.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank myserdar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 20, 2013

The Best Western Hotel Genova is well situated, being directly opposite the Porta Nuova Station, and within walking distance of nearly all the major sights in Turin.

The accommodation is more than adequate, and is exactly what is needed. Most importantly, it is clean and everything functions well.

The reception staff are relatively friendly and helpful. The breakfast staff are very friendly, and ensure that you have all that you need.

There is a supermarket in the Station, which is convenient, and there are many restaurants nearby.

The bus to and from the airport stops about 50 meters from the Hotel, so there is no need to lug your luggage for long distances. The shopping promenades start about 200 meters from the Hotel.

The only downsides are that the street noises can affect your sleep, as the windows are not double-glazed, and there are some vagrants living on the pavements near the Hotel. The vagrants were however not a problem at all.

I would certainly stay in the Hotel again, but would ask for a room that was not near the rear or side streets.

Room Tip: Try and avoid rooms at the front (noise from trams) or the rear (early morning refuse removal and bu...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JhbGerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 5, 2013 via mobile

+ location
+ communal areas
+ tidy and clean
+ nice staff

-room too hot
-bathroom furnishings dated

For the price, you get a lovely hotel in a great location by the station. Turin is a lovely city and your stay will be nice and great value at this hotel. If it's just a place to stay and sleep, you can do much worse than stay here.

Stayed January 2013, traveled as a couple
Helpful?
2 Thank Los T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Venice
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 3, 2013

This hotel is very clean and well appointed, with a courteous, helpful staff. The rooms are decently sized, and the beds very comfortable (at least ours were!) The location is right by the train station, so there were a few homeless people around, but the walk is pleasant into the city center (10 minutes -- another 10 to hit all of the important sites). Everything we visited, including restaurants, was within easy walking distance. My daughters, on the other side of the hotel (facing the station) found it a little noisy at night, so you might want to ask for a room on the other side. The breakfast was great! One of the most abundant I have ever seen in Italy.

Room Tip: Ask for a room that faces away from the train station; it will be quieter.
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  • Stayed December 2012, traveled with family
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    • Service
Helpful?
Thank MoniVenice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woking, England
Level Contributor
155 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed November 23, 2012

Stayed here before and it's just as good, staff professional, friendly and helpful, very clean room, well kitted out, quiet, overlooking an inner area and an excellent breakfast too.
Directly opposite the side entrance to the main station, plenty of local public transport options nearby, a taxi rank too. Short walk into the city areas of interest, shops, museums, etc.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PW24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valletta, Malta
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 23, 2012

I visited this great hotel a month a go during the Torino food fair.I travel all round Italy for work and lessure and this hotel I will defenatly stay again when in Torino.
The rooms are spacious and have comfortable balconys also tastefuly finished.

The staff are Fantastic! allways ready to help and you can see they do it with the heart not because its there job.The bfast is better than I had in a load of other 4 star hotels, also the hotel is situated a few streets away from via Roma which is the city's centre.

I honestly think it should be given another star and be upgraded from 3 star to 4.

Thank You for such a great stay.
Best Regards from Malta.

Room Tip: Get one with a balcony
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  • Stayed November 2012, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Malta084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Hotel Genova

Property: Best Western Plus Hotel Genova
Address: Via Paolo Sacchi 14/B, 10128 Turin, Italy (Formerly BW Plus Hotel Genova)
Phone Number:
Location: Italy > Piedmont > Province of Turin > Turin > Crocetta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Wheelchair access
Hotel Style:
#4 Romantic Hotel in Turin
#5 Spa Hotel in Turin
#7 Family Hotel in Turin
#9 Business Hotel in Turin
#11 Luxury Hotel in Turin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Plus Hotel Genova 4*
Number of rooms: 92
Official Description (provided by the hotel):
The Bw Plus Hotel Genova, is situated in a strategic position, near Porta Nuova train station and stone's throw from Turin center, it has 88 rooms with different style: modern or classic. You will find there a lot of services and amenities. Even the shortest stay become a unique experience, thanks to our friendly staff always at your disposal ready to satisfy every kind of request. Ideal for both business and tourism travelers Hotel Genova offers its guests a wonderful SPA where you can enjoy a relaxing massage and find many proposals for the physical well-being. Jacuzzi, Turkish Bath, Sauna. We have a perfect environment for your relaxation! To complete our offer is at your disposal also a Meeting Center, ideal for any kind of event. Egyptian Museum, Royal Palace, Basilica of Superga, Mole... Discover all the beautiful attractions of this wonderful city. ... more   less 
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Also Known As:
Best Western Genova
Best Western Turin
Turin Best Western

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