I stayed at Villa Crespi on my wedding day ( for preparations as well as my wedding night) on the 12th of July 2013. I have frequently visited Lake Orta the past 12 years and was very excited to stay at Crespi as i have always loved the area and was expecting only the best from a Relais &Chateau property. The premises are naturally very beautiful and in distinct moorish decor, which is why i chose to book for my special day there. Upon my arrival, i was not properly greeted firstly, secondly and completely shockingly inappropriate to the occasion was the fact that a rather bald haired man in a black apron ( presumably the barman, as I saw him the next morning at the breakfast buffet) came storming out telling me to be quiet in a VERY demeaning and RUDE way. This almost made me cry, i was so excited to get dressed and was waiting for the reception to copy my id documents at that moment. The florist brought the flowers and i was standing with my mother, sister and grandmother, of course naturally excited but in no way noisy! The way i was spoken to was horrendous. Then he went even further to very arrogantly ask me whether i was aware that only 2 people were allowed in the room. I was not sure to scream or cry, or whether he took me to be the most stupid person on earth with his insulting question. It was the most stressful moments before going to church to get married and this barman talked to me this way. I replied that of course i was just getting ready and me an my future husband was to stay there that night. Since we are private bank/black credit c clientale i wasn't sure who he thought he was talking to as i have NEVER experienced this treatment in my life, let alone expecting it on my wedding day. Then Roberta from reception was very unfriendly ( clearly thinking she was better than us as she was extremely dismissive as she showed the suite we would be staying in). Nothing was done friendly, she seemed annoyed at best. The suite was lovely, but that was it. Service in this establishment was lacking at best. Lastly, i am not only a tourist as my husband is Italian and his family are from Orta. I have travelled all over the world, been in the best hotels, yachts ect. All i can say is even if they are are a 4 star, at 600 euro a night for a suite and being the most special day in a girl's life the service and treatment i received is completely unacceptable. I felt intimidated, embarrassed and the incident dampened getting ready. I felt even more anxious and stressed out than a wedding day already is. The only friendly person was the waiter bringing coffee at brunch the next morning and a young woman sitting at reception when we left.
I am sad to have to write this review, however i sincerely hope anyone that is the search of service and friendly reception, especially for a wedding day needs to give this villa a huge pass.
- Official Description (provided by the hotel):
- Villa Crespi, a dream location set in the gorgeous countryside around Lake Orta, is in not far from Milan's international Malpensa airport. This fairy-tale palace and its Moorish architecture are a unique experience with the magical atmosphere of the Thousand and One Nights and a journey through the flavours of the two Michelin Star Chef-Patron Antonino Cannavacciuolo. ... more less
- Reservation Options:
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- Also Known As:
- Villa Crespi Hotel Orta San Giulio