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“Bad experience with staff”
Review of Hotel Salera

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Hotel Salera
Ranked #11 of 18 Hotels in Asti
Reviewed July 2, 2014

I was staying at this hotel because my husband had to be operated acute on our summer vacation. The hotel worked out very well, 6 min from the hospital, so I could visit him everyday.

The rooms are nice and clean and for the money it is a good place to stay. The air-conditioning did not work, I asked about this and after two days it worked, but then it stopped working again.
The food was ok.

There are no shops, good places to eat and things to see in this town. I was at the hotel or the hospital most of the time.

I had a very bad experience with the staff.
Every day I went down for breakfast and brought my breakfast up to my room to speak to my husband on the phone. This I did not want to do in the restaurant. All 6 days this was no problem and they even gave me a tray to have my breakfast on.

The last day I brought a very little breakfast up to the room and had forgotten my fruit. So after 6min I went down to get an apple and the kitchen/cleaning women started yelling at me. She spoke Italian which I did not understand. She got some other women to translate. I was not aloud to come back and get more food. I simply said I had forgotten an apple and had not taken much breakfast today. A yogurt and coffee. She said, "No you had taken cornflakes" Which I had not.
When I checked out of my room, the kitchen/cleaning women goes into my room, takes my garbage and brings it down for everyone to see. She starts looking through my garbage and takes a cornflakes mini box out of the bag, this was from the day before. She holds it up for me and everyone else to see. I could not believe my eyes!
This behavior is so uncalled for. I can’t believe this is what service has become?

I spoke to the manager, as I was very upset. She told me the staff has rules and a lot of people take advantage of them. She explained that your not aloud to bring breakfast to the room. I did not know this. There are no signs and no one had told me. I am one for rules, but the way they treated me in this situation was embarrassing and uncalled for.

All because of a apple!

  • Stayed: June 2014, traveled solo
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1  Thank Brooke C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Salera A, Direttore at Hotel Salera, responded to this reviewResponded July 11, 2014

dear mrs Broke C.
perfectly remember her tears perhaps due to the stress of the moment. I remember very well our conversation during which I explained that staff MUST PROHIBIT to bring forth food from the breakfast room (there is room service which is obviously apply). the staff has to understand the situation a few days later saw that repeated and constant even so, one morning he stopped. also because the ladies to the plans I had informed the bad situation of the room: very very dirty with food scattered a bit everywhere. however, we are sorry but the staff has strict rules as we tried to explain. among other things, there are clear signs in the breakfast room. We hope that her boyfriend is back in great shape.

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9 - 15 of 107 reviews

Reviewed June 18, 2014

We stayed a night with a Groupon offer . This hotel is fine but not special, out of town with some building work taking place. The staff were very friendly and pleasant, rooms were large and clean and had nice extras like slippers and toiletries. However the meal was a very limited set menu, so you don't get a taste of what the chef can really offer you, waiter was lovely and offered us a bottle of the local Asti sparkling wine not on the wine menu for only 8 euros. Breakfast was excellent with a fresh fruit salad made individually.

  • Stayed: June 2014, traveled as a couple
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Thank MDS1558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Salera A, Direttore at Hotel Salera, responded to this reviewResponded June 23, 2014

Good morning and thanks for your comment I remember perfectly that we said goodbye in the evening before the dinner and I personally did offer a bottle of wine. The purchase of the groupon voucher, just because at very low cost, does not leave us to put ine the menu more typical choises. the uniqueness of our region are meat, tartufi.etc which are very expensive. We try to offer a high standard in the rooms (which have appreciated) and breakfast. We expect to enjoy a la carte menu, maybe one of our tasting menu. soon. and thanks

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Reviewed March 27, 2012

Very inexpensive and with good reason. Tired property with no frills. Staff is good however. Internet access impossible. Rooms in worn but seemingly clean condition

  • Stayed: March 2012
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Thank kenm323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
313
Reviewed March 3, 2005

The Hotel Salera is an older hotel building within the beautiful town and area of Asti. The rooms were fairly large in size with minimal furnishings. The rooms and bed looked and felt old. There is no bathtub, only a very small stand-up shower in the bathroom. The temperature control to the room did nothing. We stayed there in January and the room had a constant chill to it - not cold, just too cool for my tastes. Room lighting was minimal and there was no internet connection and no place to work within the room - unless you want to use the bed. The one nice thing about the room was the complimentary bottle of local wine. The restaurant on the other hand was in complete contrast to the rooms. It was decorated nicely and the food was top notch. The breakfast was a typical continental type with a few extras thrown in. The staff was polite and helpful. Overall, I would suggest staying at an alternate location, but stop by for a good meal.

  • Stayed: January 2005, traveled on business
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5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
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Stayed: November 2017, traveled on business
Thank schipler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Salera A, Direttore at Hotel Salera, responded to this reviewResponded 1 week ago
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Reviewed 1 week ago
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  • Stayed: November 2017, traveled with friends
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    • Sleep Quality
    • Service
Thank buongustaio191
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Hotel Salera A, Direttore at Hotel Salera, responded to this reviewResponded 1 week ago
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Reviewed October 11, 2017 via mobile
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Stayed: October 2017, traveled solo
Thank Patrizia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Salera A, Direttore at Hotel Salera, responded to this reviewResponded 4 weeks ago
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Additional Information about Hotel Salera

Address: Via Monsignor Giuseppe Marello 19, 14100, Asti, Italy
Location: Italy > Piedmont > Province of Asti > Asti
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #11 of 18 Hotels in Asti
Price Range: $71 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Salera 4*
Number of rooms: 50
Official Description (provided by the hotel):
Nuova gestione dal 1 Settembre 2012 e riapertura ristorante dal 22 marzo 2014. Nella tranquilla zona residenziale a nord di Asti, l'Hotel Salera rappresenta da decenni un punto di riferimento molto importante nell'accoglienza cittadina di livello superiore.Facilmente raggiugibile da entrambe le uscite autostradali, offre ai suoi clienti un ampio parcheggio privato per auto e bus.Per assicurarvi ad un piacevole e rilassante soggiorno, la struttura e dotata di ambienti comuni molto spaziosi ed interamente climatizzati, come l'imponente hall, dove gli amanti del vintage possono trovare i famosi divani Bastiano design by Scarpa completamente reastaurati e le poltrone Frau 3 pezzi.L' Hotel accetta i vostri piccoli amici domestici. ... more   less 
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