I was staying at this hotel because my husband had to be operated acute on our summer vacation. The hotel worked out very well, 6 min from the hospital, so I could visit him everyday.
The rooms are nice and clean and for the money it is a good place to stay. The air-conditioning did not work, I asked about this and after two days it worked, but then it stopped working again.
The food was ok.
There are no shops, good places to eat and things to see in this town. I was at the hotel or the hospital most of the time.
I had a very bad experience with the staff.
Every day I went down for breakfast and brought my breakfast up to my room to speak to my husband on the phone. This I did not want to do in the restaurant. All 6 days this was no problem and they even gave me a tray to have my breakfast on.
The last day I brought a very little breakfast up to the room and had forgotten my fruit. So after 6min I went down to get an apple and the kitchen/cleaning women started yelling at me. She spoke Italian which I did not understand. She got some other women to translate. I was not aloud to come back and get more food. I simply said I had forgotten an apple and had not taken much breakfast today. A yogurt and coffee. She said, "No you had taken cornflakes" Which I had not.
When I checked out of my room, the kitchen/cleaning women goes into my room, takes my garbage and brings it down for everyone to see. She starts looking through my garbage and takes a cornflakes mini box out of the bag, this was from the day before. She holds it up for me and everyone else to see. I could not believe my eyes!
This behavior is so uncalled for. I can’t believe this is what service has become?
I spoke to the manager, as I was very upset. She told me the staff has rules and a lot of people take advantage of them. She explained that your not aloud to bring breakfast to the room. I did not know this. There are no signs and no one had told me. I am one for rules, but the way they treated me in this situation was embarrassing and uncalled for.
All because of a apple!
- Official Description (provided by the hotel):
- Nuova gestione dal 1 Settembre 2012 e riapertura ristorante dal 22 marzo 2014. Nella tranquilla zona residenziale a nord di Asti, l'Hotel Salera rappresenta da decenni un punto di riferimento molto importante nell'accoglienza cittadina di livello superiore.Facilmente raggiugibile da entrambe le uscite autostradali, offre ai suoi clienti un ampio parcheggio privato per auto e bus.Per assicurarvi ad un piacevole e rilassante soggiorno, la struttura e dotata di ambienti comuni molto spaziosi ed interamente climatizzati, come l'imponente hall, dove gli amanti del vintage possono trovare i famosi divani Bastiano design by Scarpa completamente reastaurati e le poltrone Frau 3 pezzi.L' Hotel accetta i vostri piccoli amici domestici. ... more less
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