I have very mixed feelings on this hotel.
The property was great; very clean, great location close to the Duomo and the metro, very quiet, and the breakfast was very nice. However the general attitude of some staff was a bit off putting. Most interactions with the general manager were perceived as quite condescending and somewhat uncomfortable. Any time we had questions it was a hit or miss whether or not they would be answered and if they were we were treated as if we were stupid for asking them. Other staff were friendly but completely uninformed.
I've traveled quite a bit and also worked in both the hotel and tourism industry and this kind of attitude is intolerable. People work hard for their holidays and when they choose to spend money in an establishment they should be treated with respect. If the management does not enjoy working with tourist that need a bit of guidance- then get out of the industry.
Otherwise, if you know Milan and just need a peaceful respit from the city, great choice.
- Official Description (provided by the hotel):
- Great location in a great place. Walking distance of all major attractions and subway stop just around the corner together with the major shopping area of the city. Train connection to airport is only minutes away which make the Genius Hotel the best choice ... more less
- Reservation Options:
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- Also Known As:
- Genius Downtown Hotel