I had a confirmed reservation (booked 2 months in advance) at this blesseth hotel for 24th and 25th June 2013 and they blatantly bumped us off to accommodate higher paying guests for the "Milan Fashion Week". What was worse, their receptionist lied by saying that a fire or something had broken out on the top floor the night previous to my check-in. On further questioning and arguing, he slipped up and mentioned that they have sold it to higher paying guests.
Further as an alternative, they put us in a hotel outside of Milan Urban limits, in a godforsaken town called Assago. The 3 day metro tickets that we brought were off no use here. The second instance of lying by the honorable receptionist was when he said that there wouldn't be any issues with connectivity as it is just 10 minutes from Duomo. They totally discredited the fact that I had chosen this hotel exclusively for its central location.
This has by far been my worst experience at a hotel. They not only wasted my time and money , but also brilliantly managed to ruin my stay in Milan and build only negative memories around the city.
I am totally grossed out. I recommend this hotel, if you are keen on ruining your trip like I did or else run else where.RUN!
- Official Description (provided by the hotel):
- The Petit Palais is a jewel of charme in the autentic centre of Milan. Really close to the exciting Corso di Porta Ticinese and just few steps from the famous Duomo Square, this seventeenth-century residence represents a marvelous example of the old Milan's genuine elegance.Hotel Policy:Please note that all guest’ bookings with the period of stay from September 1, 2012 onwards must pay a city tax of 4 Euros per person per night (for a maximum of 14 consecutive nights) directly to the hotel during the check out.Please be kindly informed that this is an additional charge and it is not included in the room fee.Please kindly note that the breakfast is a traditional homemade Italian breakfast buffet ... more less
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