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“Staff steals from room and hotel management does not care”

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IH Hotels Milano Watt 13
Ranked #199 of 428 Hotels in Milan
Nuremberg, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Staff steals from room and hotel management does not care”
Reviewed July 18, 2013

While the hotel stay itself was rather pleasant, the unpleasant part came after checkout. My wife forgot her dress in the room's wardrobe; we noticed two hours after checkout, called the hotel and returned the same day but the dress was not returned to us. According to the manager on duty, all wardrobes are cleared after checkout, however the cleaning lady did not turn in the dress. So apparently the cleaning lady took the dress home and did not hand it in to the lost&found room, the hotel excused for the "inconvenience" however this is clearly a case of theft and our repeated calls to help us retrieve the dress were left unanswered. We will certainly not book any more room in this hotel and can only recommend anybody who still decides to book a room after reading this, to watch your property very carefully and make sure not to forget anything in the room.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ASE_2013_Germany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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733 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
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New Delhi, India
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 15, 2013

Stayed for three nights , a good business hotel with a lot of places around to fine out . The rooms are small in size as usual in other European hotels but the decor is modern . A good buffet breakfast is there . There is no free wifi available with the standard rooms .

  • Stayed July 2013
    • Value
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Helpful?
1 Thank Rana V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JHB
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 17, 2013

This is a really well maintained hotel. the rooms were clean modern and spacious. Most hotels in Europe are not worthy of their Star Rating but this one definitely deserves their rating. the staff were very friendly and helpful. I would definitely recommend this hotel as a basic clean no frills hotel.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank shay108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vilnius, Lithuania
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 15, 2013

+ The room was very clean, the hotel modern and cosy, breakfast very rich.
- The staff was friendly. Although some of them were hardly speaking English and were showing the dissatisfaction of the their job it was very annoying. Pretty far away from city center. But if you like walking there will be no problem.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nila1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ribeirao Preto, SP
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 14, 2013

Although the appearence of the hotel was great and the staff at the reception were very helpful, it was all destructed by breakfast. The food was just OK, the coffee (when it finally arrived) was cold and there were no forks, knifes or spoons. It was very difficult to understand what they were saying and they were not very polite to explain why we had to eat with our bare hands, as it was our fault these things were happening.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TatianaRoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 4, 2013

Stayed at this hotel for 2 days and made a mistake with our reservation. In the end of this entanglement the receptionist has locked our stuff in our room, blocked the electronic key and tried to charge the money from our card without asking us. We had to call the police. It spoiled the whole evening.
About location: this hotel is in 20 minutes walk from the nearest metro station.

  • Stayed May 2013, traveled with friends
    • Location
    • Service
Helpful?
Thank Svetlana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Milan hotels

Pushkar
Level Contributor
56 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 30, 2013

A very stylish hotel next to a trendy area in Milan. Perhaps it tries to be a bit too sleek and hence becomes characterless, but the rooms are reasonably sized and well decorated. The staff at reception could be a little more helpful (the remote control for our TV needed a new battery and we eventually had to go to reception to get it as they were slow in responding). Breakfast offers good variety. No restaurant but a great wine bar just across the road. Perhaps a little noisy at night. Another drawback was the additional cost for wifi. However, on promotional offer at 60Euro a night it was a bargain for Milan.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donatella65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about IH Hotels Milano Watt 13

Property: IH Hotels Milano Watt 13
Address: Via Giacomo Watt 13, 20143 Milan, Italy
Location: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#132 Luxury Hotel in Milan
Price Range (Based on Average Rates): $
Hotel Class:4 star — IH Hotels Milano Watt 13 4*
Number of rooms: 87
Official Description (provided by the hotel):
Located at walking distance from the Navigli (waterways), one of Milan's traditional areas with shops, bars and restaurants and just 1.5 Km from the new fashion and design district of Tortona Street, the Watttredici Hotel is the ideal choice both for businessmen and tourists ... more   less 
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Also Known As:
Watttredici Hotel Milan
Watt Tredici Hotel

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