The outward appearance of this hotel is impeccable. The lobby and rooms are quite chic and updated, with a gorgeous granite and glass bathroom. The beds were also very comfortable and welcomed.
However, we were slapped with a lack of amenities as soon as we got to this property. Not only were we greeted with no wifi (the network was down with no indication as to when it would be restored), but it took a while to get any sort of answer about additional (pay) wifi services available. Eventually, the staff, after some prodding, offered to pay the $10-or-so for access to the other wifi network on-site.
There was also an issue with a minor toilet leak that stained the clothes of my travel companion. When we alerted maintenance staff to this leak, they looked briefly, but reassured us it was merely overflow water from the adjacent shower. However, the smell was not indicative of water and mere hours later, after several flushes, we were able to replicate the leak at the base of the toilet. The hotel, for all of their trying, never fully understood the situation with the leak (and subsequent soiled clothes), and merely threw free drink tickets at every unpleasant situation. My travel buddy tried repeatedly to get reimbursed for using a nearby laundry facility, but never got that reimbursement.
The location of this hotel is a tad odd as well. While not necessarily far from the city-center, it's a tad out-of-the-way from the typical Milan tourist sites (Duomo, Galleria Vittorio Emanuele II, shopping, etc.). There's a metro station nearby, but it requires a transfer to get to the historical city-center. However, the hotel is conveniently located near the new highrises and financial district.
The staff at this hotel, while faced with some infrastructure issues, dealt as best they could. I will say, the front desk went out of their way to provide anti-septic, gauze, Band-Aids and other First Aid to some hooves that were painfully blistered from walking across Europe.
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- Also Known As:
- Ac Hotel Milan
- Ac Hotels Milan