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79 - 84 of 159 reviews
Reviewed November 19, 2009

Very nice public areas, very friendly & helpful staff - everything's great until you get to the rooms. The rooms looked terrible, ours were tiny & boiling hot - nothing I did seemed to get the temperature down. Awful, old shower (though my colleague apparently had a great shower in his room), TV from the 70s. Wires all over the place. I have not the vaguest clue how this place got on the Small Luxury Hotels of the World, which I normally trust. Shame, because the communal breakfast table, atmosphere & staff were all very nice.

  • Stayed: November 2009, traveled on business
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Thank HoneymoonersThailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded May 24, 2010

Dear Sirs, we apologize yet again for the outcome of your stay at Town House 31. We are learning from our mistakes every day. We hope in the future to offer always a better service.
Head of PR Town House Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2009

A wonderfull Stay in Milan, at Townhouse 31 .It is nxt to the center and not so far to Linate Airport. With a taxi the city center is reachable quickly.......Thank You Alivin and Elly......
Great i'll be back soon.

Thank safarib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded May 24, 2010

Dear Madame/Sir,
we would like to thank you very much for the great review that you have left. We are pleased to read any suggestion and to learn how to satisfy our Guests. We hope to see you again in the future and to welcome you in our Unique Home in Milano.
Head of PR Town House Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2009

The decor of this hotel was nice: minimalistic, beige, reminded me of a spa; but I would not call it 'luxurious' by any means. The room was very basic. The breakfast was simple but the food was fresh (not always the case at a continental-style breakfast). The staff was pleasant, especially Alvin.

The greatest frustration was that the website claims, "In close proximity to the hotel, the Metro station connects to the most important spots in town." THIS IS NOT THE CASE! The nearest Metro station is Porta Venezia, which was at least a 15 minute walk (at a fast pace). Milan is a very big city, and it is impossible to walk everywhere - one must use the Metro, so I found it very inconvenient that the nearest station was so far away. I had emailed the hotel before arrival to confirm the proximity of the Metro, but I did not receive a reply. I took a leap of faith that the positive reviews I had read would prove worthwhile.

The neighborhoods between the station and the hotel are residential and quiet, which was a little unsettling late at night as no one was around but us. The single advantage of this hotel's location is that it is only several blocks away from the excellent outlet store: Il Salvagente, located at Via Bronzetti, 16 (turn left out of the hotel, take the first right and it is down several blocks on the right). www.salvagentemilano.it

  • Stayed: May 2009, traveled as a couple
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1  Thank robyn1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded May 24, 2010

Dear Madame/Sir,
we would like to thank you very much for the great review that you have left. We are pleased to read any suggestion and to learn how to satisfy our Guests.
Head of PR Town House Collection

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2008

Very good instructed girl at the reception helped us the whole stay. beautiful blonde girl, very good english, spoke other languages and new Milan very very well.: she gave good restaurant advice, good shooping advice and was very polite and helpful. Maybe her name was Cory? If you happen there must ask her advice!! She will be pleased to help you with her very nice smile.

  • Stayed: October 2008, traveled on business
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Thank MrPoshLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded May 24, 2010

Dear Madame/Sir,
we would like to thank you very much for the great review that you have left. We are pleased to read any suggestion and to learn how to satisfy our Guests. We hope to see you again in the future and to welcome you in our Unique Home in Milan.
Head of PR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2007

Stayed here on business and loved the hotel. This is a great alternative to your average run of the mill four or five star property. I loved the whole package, great rooms, brilliant breakfast round a large communal table, fantastic staff that were there to help wehnever you needed them, the brilliant ice bar (yes, the whole bar is made from ice) and to top it all one of Milan's top footballers has a restaurant opposite the hotel and which was packd with a great crowd. The location is not as central as I had hoped, but it took just a couple of minutes by cab to go everywhere. I would not recommend this hotel to the "old at heart" but for anyone who looks for a stylish local residence at a good value rate this property can be highly recommended.

  • Stayed: May 2007, traveled on business
    • Value
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    • Business service (e.g., internet access)
2  Thank MainzTrainer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded May 24, 2010

Dear Madame/Sir,
we would like to thank you very much for the great review that you have left. We are pleased to read any suggestion and to learn how to satisfy our Guests.
Head of PR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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