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“Beware the yellow room!”
Review of TownHouse 31

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TownHouse 31
Ranked #217 of 428 Hotels in Milan
Certificate of Excellence
Reviewed January 5, 2014

We recently spent two nights at this hotel and the room we stayed in -- the yellow suite -- was a disaster. Form over function everyone you turned: no hooks for towels in the ultra-trendy bathroom, subpar lighting, hangars you couldn't remove. Worse of all, the bed frames are designed so that you invariably hit your head when getting into/out of bed. Staff was completely unresponsive when we reported this -- we ended up sleeping with our heads at the foot of the bed.

Stayed: December 2013, traveled with family
Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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40 - 46 of 158 reviews

Reviewed November 17, 2013

Excellent service! Reception people are very helpful. I asked to make a booking with a beauty salon at the day of arrival, so they arranged it. Even my plane was late managed to keep my booking. I liked the idea of having breakfast at one big table for all guests! Service during breakfast is excellent, the food is amazing! Really enjoyed the level of guests in this hotel, a lot of trendy people. The lobby area looks amazing, especially during Xmas time! something was wrong with the teapot in my room, but the reception girls ensured I have the boiled water at the room every time I need it. I enjoyed my stay in Milan in this hotel and highly recommend it to other guests!

  • Stayed: December 2012, traveled as a couple
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Thank KseniaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded December 5, 2013

Thank you very much for your kind commnet, we hope to have you again in this home in Milan. Warm regards, Head of PR Town House Collection

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2013 via mobile

Very nice premises with a cheerful breakfast area and a perfectly comfortable outdoor area, rooms are very clean and comfortable.
Location is not very close to the center, 15 mins walking to Duomo/San Babila. But still it's a nice quite area, we randomly stopped at an impeccable restaurant called Valentini just a couple of blocks away from the hotel.
Staff was very helpful and kind, starting by the reception girls when they managed to reserve everywhere we wanted and the waiters serving us in the morning for breakfast. Yeah the breakfast was amazing with it's cheerfully decorated long high-dining table, liked the concept of having breakfast all together on the same table :))

Stayed: September 2013, traveled as a couple
Thank tdarwish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded December 5, 2013

Dear Madame/Sir,
we would really like to thank you very much for the review that you have left. We are pleased to read any suggestion in order how to satisfy our Guests. We hope to see you again in the near future and to welcome you in our Unique Home in Milan. Head of PR TownHouse Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013

Townhouse 31 is a great Hotel in a terrific part of Milan. We stayed for 10 nights and were treated just like family. There attention to detail and customer satisfaction on a scale of 1-10 for us was a 10. Always willing to help with directions, travel information, and restaurant recommendations. There breakfast at the Hotel is not to be missed from the table set up, to the quality of food, the excellent service, and the company from all over the World. A special note that Alvin , Paola, Daniella, Bernard, and the entire staff are to be commended. They truly understand whatcustomer service is all about and are always willing to help, serve, and make your stay truly enjoyable.

Room Tip: We loved the superior deluxe Rooney with the balcony overlooking the courtyard
See more room tips
  • Stayed: September 2013, traveled as a couple
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3  Thank Dean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded December 5, 2013

Dear Madame/Sir,
we would really like to thank you very much for the review that you have left. We are very happy about the quality that we were able to offer you. We are pleased to read any suggestion in order how to satisfy our Guests. We hope to see you again in the near future and to welcome you in our Unique Home in Milan. Head of PR TownHouse Collection

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

We stayed here the beginning of June for 5 nights. We had what I would call a mini-suite that was comfortable and clean and the staff was very accommodating. Breakfasts are fresh and ample and a good way to meet people from all over the world. The decor is modern and cleverly done and there are two outdoor areas that are for the use of guests as well. There are many excellent restaurants in the area and public transportation is around the corner. You can walk to the center in about 30 minutes.

We really enjoyed being able to return to a quiet neighborhood of Milan after a busy day.

Room Tip: Room prices seem to be based on availability, so book early for the best prices.
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  • Stayed: June 2013, traveled as a couple
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Thank mybagspacked11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded December 5, 2013

Thank you very much for your kind commnet, we hope to have you again in this home in Milan. Warm regards, Head of PR Town House Collection

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2013

We stayed for four nights at Townhouse 31, which is located on a quiet street on the eastern side of the Milan city centre, about a 25 minute walk to the central square. The hotel is small and has rooms spread across a couple of old townhouses, most of them with a view on a central courtyard. The first room we were given was rather small, but had a balcony. Since the weather was not so nice, we asked the reception for another larger room, which we received on the second day. Staff is friendly and helpful, although very young and not always with a professional touch. Breakfast is buffet-like, and served on a very large table, where you can join other guests, or more privately at a few lounge seats in the same room.

The hotel is suitable for a romantic or shopping trip for a couple of nights. The location is somewhat off the centre of Milan, but access to public transport is within a 10 minute walk. Townhouse 31 belongs to the Small Luxury Hotel Group, but we believe is it somewhat below the average standard of this group. On the other hand: prices are also moderate.

Room Tip: Upper rooms have more space!
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  • Stayed: March 2013, traveled as a couple
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Thank Albert-Ludmilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded December 5, 2013

Dear Madame/Sir,
we would really like to thank you very much for the review that you have left. We are very happy about the quality that we were able to offer you. We are pleased to read any suggestion in order how to satisfy our Guests. Head of PR TownHouse Collection

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2013

We have spent one night here on a weekend trip. Good service, friendly staff, clean and beautiful rooms and a quiet and nice neighbourhood.

I have not checked out all the options in Milan but this hotel does not require me to do so: I will simply stay again here next time because it was just fine.

A recommendation.

  • Stayed: May 2013, traveled with family
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Thank kugelfingergecko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded December 5, 2013

Thank you very much for your kind commnet, we hope to have you again in this home in Milan. Warm regards, Head of PR Town House Collection

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownHouse 31

Address: Via Carlo Goldoni 31, 20129 Milan, Italy
Location: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#104 Business Hotel in Milan
#144 Luxury Hotel in Milan
Price Range: $317 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — TownHouse 31 4*
Number of rooms: 19
Official Description (provided by the hotel):
TownHouse 31 is a charming 4-star boutique hotel located in small elegant 19th century palace next to TownHouse 33. Recreating a home like atmosphere, the tranquil palm garden and the contemporary-ethnic style Classic rooms ensure an intimate hideaway from the hustle and bustle of the metropolitan city of fashion and design. Located in a residential area of one of the most affluent neighborhoods in Milan, TownHouse 31 is within walking distance from the world renowned showrooms, bars and restaurants in Piazza San Babila, Via Monte Napoleone, Corso Buenos Aires and Porta Venezia. Dateo train Station, close to the Hotel, enables guests to easily reach fieramilano Rho exhibition center within 20 minutes. TownHouse 31 is not inside Milan's "Area C" (limited traffic zone with entrance fee), and offers chargeable self-parking facilities nearby. ... more   less 
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Also Known As:
Town House 31 Hotel Milan
Town Hotel Milan
Town Hotel 31

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