There are pros and cons about this place and I would like to do justice to their customer service before and during our 5 day stay!
The customer service was excellent, except when it came to the size of our room!
I mentioned to the person at the desk that we had a tiny room for 2, when my cousin, who also had a room on the same floor and was travelling alone, had a much larger room and bathroom. She looked at me with a blank look on her face and asked me if I wanted to swap rooms with my cousin. I found this to be a ridiculous offer and declined.
So we spent 5 days in the tiny room, with a bathroom so small that the door only opened halfway up to the basin. The bathroom had a strange musty smell and there was no shower shelf to store our toiletries.
The room I requested was to be non-smoking but there was an ashtray on the veranda and a cigarette butt on the ground, which stayed there for our entire stay.
There is a lift, which we only used when we transported our luggage, as it was too small and slow. Our room was on the first floor.
The other problem we had was with the noise from other guests on our floor. The floor is wooden and the doors to the rooms are very close together. We were awoken several times, when people arrived late from their outings and didn’t respect that there were people asleep!
Breakfast was either at the high communal table and stools or on low tables and couches.
Breakfast food was very fresh; simple but satisfying and the coffee was excellent.
The hotel is decorated in a Balinese style and there is a lovely courtyard, which unfortunately we couldn’t use, due to the wet weather.
The hotel isn’t that close to the centre of Milan. We still managed to walk to town. When we ordered a taxi to pick us up from the hotel it cost twice as much, as they start charging from when you book. It was cheaper when we took the taxi in town to go to the hotel.
- Official Description (provided by the hotel):
- TownHouse 31 is a charming 4-star boutique hotel located in small elegant 19th century palace next to TownHouse 33. Recreating a home like atmosphere, the tranquil palm garden and the contemporary-ethnic style Classic rooms ensure an intimate hideaway from the hustle and bustle of the metropolitan city of fashion and design. Located in a residential area of one of the most affluent neighborhoods in Milan, TownHouse 31 is within walking distance from the world renowned showrooms, bars and restaurants in Piazza San Babila, Via Monte Napoleone, Corso Buenos Aires and Porta Venezia. Dateo train Station, close to the Hotel, enables guests to easily reach fieramilano Rho exhibition center within 20 minutes. TownHouse 31 is not inside Milan's "Area C" (limited traffic zone with entrance fee), and offers chargeable self-parking facilities nearby. ... more less
- Reservation Options:
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- Also Known As:
- Town House 31 Hotel Milan
- Town Hotel Milan
- Town Hotel 31