Would have given this an Excellent rating but stay was marred by a few issues - more on that later. Overall, Park Hyatt Milan is a beautiful 5* property with absolutely the best location. So easy to see all the main sights with just a quick walk out the front door. Hotel is very modern, with understated elegance & quite beautiful. Our Park Hyatt Twin room was huge, with wonderful beds, great linens, comfortable side chair with ottoman & sofa, large desk & fantastic espresso machine. Had the most beautiful & stunning marble-everything bathroom; was so big could have fit a bed in center of room: loved it! Also appreciated that we had 2 small alarm clocks in the room (not in most hotels anymore.) Service by all staff, for the most part, was very good. Now for the 2 big negatives: (1) we were in a connecting room to a suite & you could hear everything through the door & that was not because guests in adjoining room were especially loud. Good thing for them my Italian is awful, otherwise could have easily eves-dropped on their every word. Can't believe a 5* hotel did not ensure guest privacy by having sound buffers on connecting room doors! (2) Departure day, we were heading for the nearby train station & called down for bell service & to get a taxi "oh, there is a taxi driver strike". WHAT! Concierge said they could get private car for 180 euros. WHAT! Train station was at most, 7-10 minute ride. Fortunately, bell staff & doorman resolved issue by getting us a taxi for just slightly above normal fare (10 euro) but we were in a panic for about 15 minutes. I can't imagine what those poor guests heading to the airport ending up paying. Was extremely disappointed that PH service did not include early warning for any departing guests of taxi strike...seemed like the kind of service one might expect at a hotel of this caliber.
- Official Description (provided by the hotel):
- Five-star luxury hotel in historical building - Heart of Milan, steps from Piazza del Duomo and Teatro alla Scala opera house. ... more less
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- Also Known As:
- Park Hyatt Milan Hotel Milan
- Hyatt Milan
- Milan Hyatt