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“Very good stay in Milan”

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Grand Visconti Palace
Ranked #33 of 431 Hotels in Milan
Certificate of Excellence
Preesall, England, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very good stay in Milan”
Reviewed July 7, 2014

We have just returned from a 3 night stay at the Grand Visconti Palace and had a lovely time. The hotel is in an ideal location - just 4 stops on the metro to the Duomo. It was immaculately clean and the staff were all very helpful and welcoming. The room was an ample size and the bed really comfy. I have to agree with a few other reviews in that the room did have a slight smell of cigarettes and as non smokers we did notice it each time we entered the room. We didn't say anything but I am sure had we have done they would have rectified the problem. We used the Wi-Fi in reception and it was fine. The gardens were lovely to sit in and have a pre dinner drink (they were a bit on the expensive side though) We can't thank Bernie enough for his recommendations of places to eat and things to do. He really helped us make the most of our stay in Milan & also found out prior to our visit from a friend that we were celebrating our engagement so left us a welcome gift in the room which was a lovely extra touch. Should we ever visit again we will definitely come back to the Grand Visconti Palace and hope that Bernie is still there.

  • Stayed July 2014, traveled as a couple
    • Value
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Helpful?
Thank Emily H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvl, Responsabile reception at Grand Visconti Palace, responded to this review, July 15, 2014
Dear Emily H,

Thank you for you kind feed back . We are happy you have enjoyed the hotel as well as our Concierge service. We have some no smoking floors, it will be a pleasure for us to assign you a no smoking room for your next visit in Milan, please just let us know at the moment of the reservation.

We hope you will make the Grand Visconti Palace Hotel the place where you will celebrate all your anniversaries.

All the best for the future.

Kind regards,

Yveline Corthier
Front Office Manager
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1,696 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (151)
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English first
Brighton, United Kingdom
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 5, 2014 via mobile

I stayed at Visconti one night. The Hotel is well located.Perfect for business trips and work conferences. Room was lovely. Clean and bed confortable. Nice decor. Only thing that i found annoying was the extra money you have to pay for wi-fi and spa entrance. Spa is small, very clean but can get quite busy towards the end of the day. Great staff and warm welcome.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aliceost81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvl, Responsabile reception at Grand Visconti Palace, responded to this review, July 15, 2014
Dear Aliceost8,

We thank you for taking the time to give us your feed back, it is so important for us. On our web site you can book a room or suite which includes the spa and the internet connection.

We will look forward to welcoming you again to Grand Visconti Palace.

Best regards,

Yveline Corthier
Front Office Manager
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Nomansland, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 4, 2014 via mobile

Pool, wifi and everything else they advertise is not included in room rate - even if your reservation says it is. Staff not knowlegeable about anything. No spa/wellness center - just a dungeon basement when they'll call in a local massage therapist if you book way in advance. Rooms are gross and smell bad. Carpet from 1960s? Location not in walking distance to anything. Internet - even paid - is unreliable. Hotel overall - worst experience we've had in a hotel anywhere. Including places that cost a quarter of what this one costs. (If you're sensitive to cigarette smoke and other things (like mold smells), this is definitely NOT the place for you as it all smells like an ash tray. But they'll bring you a nasty bathroom air freshener spray to mask it. Yuck

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HotelPrimadonnas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvl, Duty Manager at Grand Visconti Palace, responded to this review, July 5, 2014
Good afternoon Ms HotelPrimadonnas,

we are very sorry you felt disappointed by your stay.

We are quite shocked from your comment though, especially knowing that on our website is stated clearly that the Spa has an extra cost and it is included only when a suite is booked.
As far as the internet is concerned, a free connection is available at the reception whilst it is on payment in the room. Tthe custumer service of our provider is available 24 hours on 24 hours to offer excellent assistance when needed.
Lastly, The Grand Visconti Palace Hotel is only 10 years old, however we renovated most of the rooms two years, keeping our classical style with a hint of modern. We still have some rooms for our smoker guests therefore we suggest to request a non smoking room at the time of reservation.

PLease do not hesitate to contact me directly at dm@grandviscontipalace.com as all constructive negative feedback are important to us to improve our service.

Kind Regards

Debora Bonati
Duty Manager
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Oakland, CA
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 1, 2014

It was our first time in Milan and we could not have picked a better place to stay, 3 stops on the Yellow Line from Duomo and minutes to all the sights. The hotel is very elegant and clean, bathroom was amazing. We stayed in one of the suites with two kids and they loved the beds. We didn't use the pool or spa so I can't comment, but both looked amazing. Breakfast was included, we were there for 5 days and sort of got tired of having the same breakfast everyday, it would have been nice to have a little variety and changed the menu from time-to-time, but no complaints. All the staff were helpful and were eager to help questions or requests.

Room Tip: Sight seeing tip - don't do the hop-on-hop-off at 25 Euros, buy a 24 hours pass for the metro 4...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vondarkmoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvl, Duty Manager at Grand Visconti Palace, responded to this review, July 5, 2014
Good afternoon Vondarkmoor,

thank you for taking the time to write a review on your stay at the Grand Visconti Palace Hotel.

We are glad your family and you enjoyed your time here with us and we will definetely pass your suggestion to the Food & Beverage Manager.

Kind Regards

Debora Bonati
Duty Manager
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Monza, Italy
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 28, 2014

Have just spent an amazing 24 hours in this lovely hotel. My husband and I went to celebrate our anniversary and it was a very good decision . All the staff were extremely friendly and courteous , a true oasis in the centre of Milan. Highly recommended to everyone who wants to experience a real treat.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Karenanita68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvl, Duty Manager at Grand Visconti Palace, responded to this review, June 30, 2014
Good Morning Ms Karenanit,

we are very happy you decided to come and spend your anniversary here at the Grand Visconti Palace Hotel and we hope we will be your choice for next year too.

Kind Regards

Debora Bonati
Duty Manager
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Ogdensburg, New York
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 25, 2014

My wife and I stayed at the Grand Visconti Palace from June 4-7, 2014. The hotel is located very close to the subway system and only 3 stops from the Duomo and the LaScala Opera House. The hotel is well appointed; neat and clean. The included breakfast offered an outstanding variety of fruits, meats, cheeses, cakes and breads customarily associated with European hotels as well as eggs, cereals and a variety of yogurts. The staff was always personable and friendly and always willing to give assistance regarding area transportion, scentic tours, nearby restaurants, local attractions and more. Of particular note were Bernie Gallotta, a Concierge and Guest Services representative and Yveline Corthier, a Front Office Manager. Both were very engaging and willing to take the time necessary to assure that all of our questions were answers. The services they provided and recommendations they made went a long may to assuring us a wonderful holiday in Milan.

Room Tip: Ask for a room overlooking the courtyard. They are quieter and offer a very scenic view.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Desmonick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvl, Duty Manager at Grand Visconti Palace, responded to this review, June 30, 2014
Dear Desmonick,

thank you for your feedback. We are very proud of Yveline, Bernie and all of our staff who is commetted to make our guest's stay a memorable one.

We suggest to book the rooms overlooking the courtyard in advance if the view of our garden is what you are looking for.

We hope you will come back soon to visit us at the Grand Visconti Palace Hotel,
Kind Regards

Debora Bonati
Duty Manager
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Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 20, 2014 via mobile

from the concierge to the restaurant with marvelous staff all helped to make our too short stay memorable in every way such exquisite bed linen a wonderful breakfast then a stroll in the garden before continuing to Venice aaah Italy sublime!

Stayed June 2014, traveled with friends
Helpful?
Thank Lyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvl, Duty Manager at Grand Visconti Palace, responded to this review, June 21, 2014
Dear Lyn R,

we are glad we partecipated on making your visit in Italy a memorable one and we hope you will come back at the Grand VIsconti Palace Hotel in the near future.

Kind Regards

Debora Bonati
Dyty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Visconti Palace

Property: Grand Visconti Palace
Address: Viale Isonzo 14, 20135 Milan, Italy (Formerly Grand Visconti Palace Milan - MGallery Collection)
Location: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Milan
#19 Family Hotel in Milan
#26 Business Hotel in Milan
#26 Romantic Hotel in Milan
#28 Luxury Hotel in Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Visconti Palace 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Grand Visconti Palace Hotel Milan
Grand Hotel Milan

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