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All reviews barcelo hotel expo area free shuttle certosa station modern hotel interesting design an amazing hotel modern style high tech business trip free upgrade shuttle service the entire hotel restaurant staff big room central milan quiet room
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Reviewed September 10, 2018

Lovely looking hotel but missing basic amenities like water bottles in the room. Rooms are large and clean but have zero privacy as shower is in the centre of the room, as is the sink. Due to the futuristic design there is blue under lighting through the room, which is fine however makes getting to sleep difficult.

  • Stayed: September 2018, traveled on business
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Review collected in partnership with Barcelo Hotels & Resorts
Thank littleesca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2018

Although is located a bit far from city center it compensates through design and facilities. The hotel has 22 floors, and we stayed at the 21st floor. The view was nice and the room has a unique design. The staff was friendly, room service was exceptional. The spa is ok, it is a little bit small and the jacuzzi was not working. Breakfast is good and varied.

Room Tip: Higher floors have good view
  • Stayed: August 2018, traveled as a couple
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Thank Bela_Pr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloMilan15, General Manager at Barcelo Milan, responded to this reviewResponded September 2, 2018

Dear User,
Thank you very much for the time taken to review your recent stay here at Barcelò Milan hotel and for the nice words reserved in it.
Thank you very to point the beauty of our facilities and the view you enjoyed from our rooftop, our open space and modern design enable a spectacular atmosphere inside our hotel that enables our guests to live a sensational experience.
We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.
We are sorry for the little inconvenient with the jacuzzi, in which needed to be under maintenance during the period you stayed with us.
In conclusion we would like to thank you also for the public appreciation to our breakfast, which offer a large qualitative sweet and salt proposals.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Kind regards.

Pedro Cordòn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2018 via mobile

My husband and I went here for our honeymoon, and what an amazing hotel it really is! Staff are amazing. Rooms are incredible. Food is delicious and the bar man.. well he made our trip that little bit more special!
Thank you, what a wonderful place!

Stayed: August 2018, traveled as a couple
Thank CharliR35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2018

The hotel is located in an area where you need a car, it's not very pedestrian friendly.The staff were professional and polite. Room had lipstick on the floor, sink did not drain , air conditioning did not work, jacuzzi was out of order, my complaints were treated as 'feedback', although an apology was offered but no sweetener.Was more stressed after than when we first arrived.

  • Stayed: August 2018, traveled as a couple
    • Value
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Review collected in partnership with Barcelo Hotels & Resorts
Thank nwest744101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloMilan15, General Manager at Barcelo Milan, responded to this reviewResponded August 28, 2018

Dear Mr. West,
First of all thank you for the time taken to share your comments regarding your recent stay here at Barcelò Milan, we understand that we were not able to meet your expectation in this occasion, we will take your notes as important inputs for future improvements.
We sincerely regret reading that our location did not meet your expectations although it offers Milano city centre by a swift car ride, for a future occasione we kindly invite you to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance and help you select the Barceló hotel that best meets your holiday needs and wishes.
We regret to read any issue raised with some imperfections with your room, there are absolutely no excuses for details to be overlooked as all rooms, both in terms of cleaning and maintenance, should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced in order to avoid similar issue in the future.
We are sorry for the jacuzzi out of order, it is a free service for our guests and it needed a maintenance revision that didn't let our guests using it for a short period of time.
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
Sincere regards

Pedro Cordòn
General Manager

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Reviewed August 14, 2018

Nicely designed hotel, helpful and friendly staff, quiet room and comfortable beds. Tramway into the city center goes in front of the hotel, a railway station is about ten minutes away. I really liked my stay.

  • Stayed: August 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank donph3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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