It was trouble from the beginning. We reserved a room at this hotel for the first Easter weekend on the hotel's website. We printed out the confirmation that that hotel sent us by email and arrived to check in. The desk clerk couldn't find our reservation and told us that we lied about reserving a room. He was the rudest clerk I've ever experienced (Mr. Hyde). Every hotel messes up a reservation, we're all human. His helping us consisted of him shuffling some papers on his desk and refusing to look up the reservation that we booked on the hotel's own site! He was rude, disrespectful and he finally told us that we were out of luck and that no other hotels would have any rooms. Later during this debacle the owner showed up and she acted just as clueless. He had printed out a couple of reservations from other websites and he stated that if our names weren't in the pile, we lied about booking a room. Who forges hotel reservations for a one star hotel? He finally told us that there was one room available, the smallest one in the hotel, and that he would charge us 50-EUR. When I mentioned to him that other patrons were paying less for bigger rooms and that the price that we orginally booked on his site was less that his quote he said that since we didn't have a reservation he could charge us anything that he wanted. We argued again about having a reservation and show him the confirmation again but we got nowhere. Since it was 10 at night and we had to fly at 6am we took the room. As we were checking in, I mentioned that I was going to write a scathing review on tripadvisor and other forums, and then something happened-the rude check in clerk became the nicest guy in the world (Dr. Jeckyll). He brought out the map of Milan, two towels for us, and he offered nothing but kind words from then on. He went from (--) to our best friend in 10 seconds. Very weird. Now that I'm done complaining here is the skinny on the room. The rooms are clean, very very basic, shared bathrooms and the hotel is near the main shopping street. If you HAVE to stay there confirm your reservation by phone BEFORE you arrive. All I ask when I stay at a place is that the room is clean and the staff are respectful ( I don't even require friendly). One out of two doesn't cut it for me.
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- Also Known As:
- New Hotel Milan