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All reviews shiseido spa train station cigar room steam shower maserati cars rooftop bar chauffeur service amazing spa beautiful hotel nespresso machine high tech top floor upgraded to a suite the hotel offers modern rooms would highly recommend this hotel stazione centrale
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Reviewed March 16, 2018 via mobile

The suites definitely are comfortable and spacious. The lighting, the linens and the closet make this a wonderful room to stay in. I never really comment on closets but this one is stunning. The bed is one of the most comfy I’ve ever slept in. The room itself is perfect. Only downside no minibar snacks, phones didn’t work (had to use my cell for room service) and no movies for purchase on the TV. The movies available were in Italian.

Date of stay: March 2018
Trip type: Traveled as a couple
Thank JetSetGoTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco O, Direttore generale at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, responded to this reviewResponded June 18, 2018

Dear 'JetSetGoTravel'

Thank you for staying in our Hotel and for sharing your experience.

Providing our Guests which much needed comfort during their travels is extremely important to us hence we are happy to know you were so satisfied with your suite, its features and bedding.

We do apologize for the inconvenience with the phone and have well noted your comments about the pay movies and the availability of snacks in our minibars.

Do come and stay with us again, we would be delighted to welcome you back on another occasion.

Kind regards,

Marco Olivieri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2018

We stayed in Excelsior Hotel Gallia 4 times in 2017.

This is an absolutely wonderful hotel! It is newly renovated. The rooms are beautifully designed. Beds are amazingly comfortable, bathroom is huge with every amenity, rooms are quiet and have nespresso machines.

The housekeeping is outstanding- room is spotless and they replenish everything at turndown. Our balcony has a view to the architecturally grand Milano Centrale.

Date of stay: June 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank MartaM793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco O, Direttore generale at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, responded to this reviewResponded June 18, 2018

Dear 'MartaM793'

Thank you for taking time to share with us such lovely comments about our Hotel.

We are delighted you had a perfect stay and do hope to have the opportunity to welcome you back next time you visit Milan.

Kind regards,

Marco Olivieri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2018

This is an absolutely wonderful hotel! It starts with a nice friendly check-in and helpful front door staff. The rooms we have is lovely (I believe it's the most inexpensive room category) and feel brand new with great design. Beds are amazingly comfortable, bathroom is huge with every amenity, rooms are dead quiet and have nespresso machines, high-tech design feel but not annoyingly so. The housekeeping is outstanding- room is spotless and they replenish everything at turndown. We have a nice outlook over the architechturally interesting milano centrale station. We almost took advantage of the complimentary maserati service but we were going to a neighborhood that is not included. But it's nice that it takes you to the Duomo area (a 10 euro cab ride). Perhaps the most convenient aspect is that it is steps from the train station, so we took the train in from the airport and we'll take it out this morning. And unlike some train station areas, this one does not feel seedy at all and there is actually quite a bit of army security in front of it. You cannot go wrong here!

Date of stay: March 2018
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank sfbarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco O, Direttore generale at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, responded to this reviewResponded June 18, 2018

Dear 'sfbarb'

Thank you very much for taking time to share your review here on TripAdvisor even before checking out of our Hotel.

This, along with all your lovely comments full of compliments about every aspect of your stay, give us a proof that everything was perfectly in line, if not exceeded, your expectations.
The warm and friendly attitude is so natural for our colleagues and we are happy that you felt so welcomed at all times.

Thank you for having stayed with us and we hope to welcome you back in the near future.

Kind regards,

Marco Olivieri
General Manager

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Reviewed March 11, 2018 via mobile

Each time I need to stay downtown Milan I have no doubts and chose Excelsior Gallia, newly refurbished and with great staff! Services are at the top as well food and accommodation. Nothing to complain.... just a great staying all the time.

Date of stay: March 2018
Trip type: Traveled on business
Thank Salvatore C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco O, Direttore generale at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, responded to this reviewResponded June 18, 2018

Dear Salvatore C,

We are thrilled to read that we have become your 'home away from home' whenever you visit Milan.

For us it always a pleasure to have you as part of our 'Gallia' family and hope to welcome you back again very soon!

Kind regards,

Marco Olivieri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2018

Great location with the hotel standing out at a distance. Very friendly and responsive staff. Solid interior quality and design. Easy taking day trips to Venice, Rome etc. with the train station a stone's throw away.

Date of stay: April 2017
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank MrAMalik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco O, Direttore generale at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, responded to this reviewResponded June 18, 2018

Dear Mr A Malik,

We do appreciate your kind feedback as well as your choice of our Hotel.

It's great to see the high rating along with your positive comments which give us a confirmation that we did right and made you fully enjoy your recent visit.

Do come and stay with us again, we would be delighted to welcome you back!

Kind regards,

Marco Olivieri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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