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All reviews shiseido spa train station cigar room steam shower rooftop bar beautiful hotel nespresso machine high tech top floor shuttle service upgraded to a suite the hotel offers modern rooms would highly recommend this hotel breakfast buffet stazione centrale perfect stay
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Reviewed March 8, 2018

Great location with the hotel standing out at a distance. Very friendly and responsive staff. Solid interior quality and design. Easy taking day trips to Venice, Rome etc. with the train station a stone's throw away.

Date of stay: April 2017
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank MrAMalik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco O, Direttore generale at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, responded to this reviewResponded June 18, 2018

Dear Mr A Malik,

We do appreciate your kind feedback as well as your choice of our Hotel.

It's great to see the high rating along with your positive comments which give us a confirmation that we did right and made you fully enjoy your recent visit.

Do come and stay with us again, we would be delighted to welcome you back!

Kind regards,

Marco Olivieri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2018

We enjoyed 5 nights at this magnificent hotel helped by the fact that we were kindly upgraded to a suite by Francesca at reception. The hotel is beautifully appointed, modern and elegant, and situated steps away Centrale Station from where we commuted to our next destination. Bed is firm but very comfortable - and huge!

The out of centre location was not a problem as the hotel provides complimentary Maserati (!) to take you to Duomo area. We used this service daily. The drivers proved to be excellent tour guides as well as being proud Milanese.

As SPG platinum members the delicious buffet breakfast was included. We enjoyed the eggs made any way you desire (personal preference is poached), various cheeses, smoked salmon, delicious breads, fruit, cereals and pastries. Lots of meat as well but of no interest to we vegetarians. The freshly made fruit and/or vegetable juices (according to your preferences) were outstanding. Special mention to the lovely Susannah who was so attentive and pleasant. And as one would expect in Italy - the coffee was excellent!

We loved our stay at this stylish luxurious hotel and hope to return one day when the weather is a bit kinder. However it was a bonus for we Aussies to experience some snow so late in their winter!

Date of stay: March 2018
Trip type: Traveled as a couple
4  Thank lovetojourney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco O, Direttore generale at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, responded to this reviewResponded June 18, 2018

Dear 'lovetojourney'

Many thanks for having stayed with and for sharing such positive review.

The weather has indeed not been very kind this winter, but we are delighted that this did not influence your overall experience in Milan and at our Hotel.

It is wonderful to know that you have enjoyed the five days spent with us and you made the most of our services.
The high quality and variety of products served at our breakfast buffet it's simply a blast - it will fill you with energy and kick-start the new day! The Maserati courtesy car services is a stylish and comfortable treat to our Guests.

Your compliments have been shared with the team and we all hope to welcome you back soon.

Kind regards,

Marco Olivieri
General Manager

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Reviewed February 25, 2018 via mobile

We stayed for 4-nights. Originally booked for Luxury Room, but we decided to upgrade to Executive Suite (#441). Was a bit disappointed with 2 things, the view & room service. Room service needs to be improved. Requires more attention to details especially being in a luxury hotel.
The room extremely spacious. Has a living area with a TV additional to the one in the bed area. Has a dressing area just when you enter the room between the bathroom & the living area. Bathroom is spacious too. Has a bathtub, shower, and 2 vanities. Mini-bar, coffee/tea setup, hairdryer & other amenities is also available in the room.
The staff were friendly, specially the Front Desk & the Concierge.
The hotel is located just near Milano Central Station (1min walk) across the road & about 20min walk to city center (less than 10min by car). The hotel offers a free transfer from/to the city center via a Masartti (upon availability).
Hotel has the following facilities: SPA by Shisedo, bar at the terrace, lounge & ballroom.
I highly recommend this hotel if you are planning to visit Milan!
All staff, THANK YOU!

Date of stay: February 2018
Trip type: Traveled with friends
Thank sj_alkubaisi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco O, Direttore generale at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, responded to this reviewResponded June 16, 2018

Dear ‘sj_alkubaisi’

Thank you very much for sharing your recent experience here on TripAdvisor in such details.

We are happy to read that you would highly recommend our Hotel following your stay which was thoroughly enjoyable.

We appreciate your feedback about our Room Service, it has been well noted and it will certainly help us continue improving our services.

We hope to welcome you back next time you visit Milan and please let us know about your preference for a room with a view, we will do our utmost to accommodate your request.

Kind regards,

Marco Olivieri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2018 via mobile

Came here for Milan Fashion Week. The hotel and staff were absolutely superb. I have been to numerous 5* hotels and I could not fault them on anything. One of the highlights is that the hotel have Maserati cars as courtesy cars, to take guests into the centre of Milan. The concierge was extremely helpful and did try and get us tickets to one of the fashion shows, but no such luck. But at least the hotel tried. I cannot recommend this hotel highly enough and a lot of other so called 5* hotels could learn a lot from this establishment.

Date of stay: February 2018
Trip type: Traveled as a couple
5  Thank 708luigig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco O, Direttore generale at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, responded to this reviewResponded June 16, 2018

Dear Mr. Luigi G.

Thank you for taking time to provide your feedback here on TripAdvisor,

Reading your compliments about our Hotel considering it of such high level that could lead an example makes us feel incredibly proud.

We are delighted that we made your stay so enjoyable and we look forward to welcome you back hopefully in the near future.

Kind regards,

Marco Olivieri
General Manager

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Reviewed February 22, 2018

It is quite deceiving from the outward appearance of this beautiful property when you go into the lobby and into your very modern updated room. The contrast is stunning. Luxury is the only word than can describe our room.

Room tip: Great bar on the roof. Enjoy
Date of stay: February 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Service
Thank whytegroup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco O, Direttore generale at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, responded to this reviewResponded June 16, 2018

Dear ‘whytegroup’

Thank you very much for sharing with us your feedback.

We are delighted to read your appreciation about the appearance of our Hotel which is a perfect blend between its historical facade and the contemporary design on the inside curated to every minimal detail.

It has been a pleasure to have you as our Guest and we hope to welcome you back in the near future.

Kind regards,

Marco Olivieri
Direttore Generale

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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