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All reviews heavenly bed spg gold steam room lobby bar beautiful hotel room service upgraded room an upgrade roof terrace beautiful room rooms are spacious the main train station breakfast buffet walking distance early check comfortable stay shopping district
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Reviewed April 26, 2017

Stayed here over the weekend while in Milan. The location is great, the metro stop is right there and you are only a few stops away from Il Duomo. Our room was very nice, although our phone handset didn't work, so calls to the concierge had to be done on speaker. Would definitely stay there again if in the area.

  • Stayed: April 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank lefty0418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this reviewResponded May 3, 2017

Dear lefty0418,
Thank you for choosing our hotel for this weekend trip to Milan, we hope you enjoyed our city and are very glad to know you found our hotel nice and comfortable. Sorry to read that there was an issue with the phone handset, please when something like this happens do remember that our maintenance team is always in-house to take care of such things. Be well,
Guest Experience Team
The Westin Palace Milan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2017

I stayed for one night and as a Gold member was upgraded to a beautiful large room on the 8th Floor. The bed was extremely comfortable and breakfast was excellent.
The staff were very helpful as were the bar staff. In fact they could not have been more helpful.....

It is not directly in the centre but only a short distance by taxi or 20 minutes by foot

It is well worth considering if staying in Milan

Room Tip: Join Starwood preferred Guest and build up tiers to gain benefits.
  • Stayed: April 2017, traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank Gordon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this reviewResponded May 3, 2017

Dear Gordon R,
Thank you so much for your lovely comments, they are particularly valuable coming from an Elite member in our SPG loyalty program. It is great for us to know that you enjoyed the room upgrade and found our staff welcoming and helpful. We hope you enjoyed Milan and will want to come back for a longer visit. Be well,
Guest Experience Team
The Westin Palace Milan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2017 via mobile

Nice place, good choice of food, very good service, very good food! All in all for a quick stop that was meant to be only about 'getting some food' it turned out to be a very enjoyable moment! Can strongly recommend the place!

Stayed: April 2017, traveled with family
Thank Rudy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this reviewResponded May 2, 2017

Dear Rudy N,
Thank you for your kind words and for sharing this lovely recommendation. While we do appreciate that sometimes a meal needs to be quick, we feel that doesn’t mean that quality should suffer or that it cannot be a briel but pleasant break. It’s great to know that your experience was like that. We hope to see you back soon, be well
Guest Experience Team
The Westin Palace Milan

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Reviewed April 24, 2017

Good: Service, room size, location
Bad: The room smelled very strange, almost like someone constantly took a poo. The television was placed far away form the bed. The breakfast was very average.

For this price.... no i wont come back

  • Stayed: April 2017, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Henning K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this reviewResponded April 25, 2017

Dear Henning K,
Thank you for your comments, we are truly sorry to know that your stay was not as comfortable as it should have been due to poor ventilation in the room. It is regrettable that this was not made known to us during your stay as we could have offered a room change while we investigated why the aircon was not working properly. We appreciate your feedback on breakfast as we are currently reworking our offer. Be well,
Guest Experience Team
The Westin Palace Milan

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Reviewed April 23, 2017

It wasn't the best room I had, but it was a caring stay. Especially when I saw a birthday cake specially made for me in the room after a very exhausting day.
Despite the beauty of Milan, this actually made the whole visit different and special.

Thank you Westin Palace Milan.

  • Stayed: April 2017, traveled on business
    • Location
    • Rooms
    • Service
Thank emad_dk2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this reviewResponded April 28, 2017

Dear emad_dk2002,
A birthday, no matter one’s age, is always a special day and we feel it’s nice to have a little bit of a celebration. We’re glad you enjoyed it and that it was a nice moment at the end of a tiring day. Thank you for letting us know that you enjoyed this, many happy returns!
Guest Experience Team
The Westin Palace Milan

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