We booked this hotel in Sept with Thomas Cook and arrived 13th June only to find Thomas Cook had forgot to book the room for us. The hotel was full so no rooms available.
The hotel itself is in a good location and we found it quite easily with help from road signs directing us to it. I can't comment on the rooms cause didn't get one but the hotel receptionist was excellent. He could see our distress and cause his English was good he took over our complaint with Thomas cook and phoned them for us. He couldn't of been more helpful
When it turned out thomas cook wouldn't do anything for us they wanted us to book another hotel and claim the money back in a complaint the receptionist found one for us
Not as good as the Ascot and the staff there couldn't speak English so when we asked about bars to go to they couldn't help.. We struggled for the 2 nights we were there to find a bar in the centre couldn't even find a bar to watch the England V Italy match we had to watch this in the hotel bar. . If we had stayed at the Ascot I have no doubt that the receptionist would of been able to help
- Official Description (provided by the hotel):
- Five-story Hotel, located in historic city center, close to Duomo, La Scala Theatre, business & shopping. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Ascot
- Best Western Milan
- Milan Best Western