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“Very helpful receptionist” 3 of 5 bubbles
Review of BEST WESTERN Hotel Ascot

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BEST WESTERN Hotel Ascot
Ranked #290 of 431 Hotels in Milan
Liverpool, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Very helpful receptionist”
3 of 5 bubbles Reviewed June 19, 2014

We booked this hotel in Sept with Thomas Cook and arrived 13th June only to find Thomas Cook had forgot to book the room for us. The hotel was full so no rooms available.
The hotel itself is in a good location and we found it quite easily with help from road signs directing us to it. I can't comment on the rooms cause didn't get one but the hotel receptionist was excellent. He could see our distress and cause his English was good he took over our complaint with Thomas cook and phoned them for us. He couldn't of been more helpful
When it turned out thomas cook wouldn't do anything for us they wanted us to book another hotel and claim the money back in a complaint the receptionist found one for us
Not as good as the Ascot and the staff there couldn't speak English so when we asked about bars to go to they couldn't help.. We struggled for the 2 nights we were there to find a bar in the centre couldn't even find a bar to watch the England V Italy match we had to watch this in the hotel bar. . If we had stayed at the Ascot I have no doubt that the receptionist would of been able to help

Room Tip: Even if you have confirmation the room has been booked with Thomas cook I'd still email the hote...
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Stayed June 2014, traveled as a couple
Helpful?
Thank ajr40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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325 reviews from our community

Traveler rating
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    116
    54
    22
See reviews for
41
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed May 28, 2014

Can't fault the location - as others have already said, it's only a (slow) 10-minute walk from the Piazza del Duomo, and trams 16 and 24 stop on the Corso di Porta Romana at the end of the street where the hotel is located, so you can get almost anywhere in the city that is served by public transport very quickly. So it's pretty much perfect if your main reason for visiting is sightseeing.

We found the staff to be extremely polite and helpful.

The hotel itself is clean and tidy, and so was our room. Decor is a bit dated, and whist not tatty, could do with a bit of a makeover.

The breakfast offered was simple with a reasonable choice of fare.

All in all, maybe not a 4-star establishment, but a very good 3-star hotel.

Room Tip: Some 3rd floor rooms have balconies. (We stayed in 324, so I guess it's even-numbered rooms.) OK...
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TheHonorOakBloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed May 9, 2014

I find Best Western hotels very variable, which isn’t surprising because they are franchise operations and so have no corporate style or identity or consistency of facilities and Hotel Ascot has the appearance of a rather basic, three star hotel; certainly not the four stars as claimed.

Things got off to a bad start when I arrived because I was shown to an extremely small, claustrophobic room with a single bed. I went back to reception and pointed out from my booking.com receipt that I had booked a double room. The room was quickly changed - but with no comment or word of apology. The replacement double room had a comfortable king size bed, even though the room was still on the small size. Mini bar and room safe were included, together with flat screen TV. The open (no door) wardrobe was barely adequate for hanging more than a few clothes and the shower (no bath) was about the smallest I've ever come across. Traffic noise was surprisingly intrusive given the double set of windows and blind – if staying here it’s obviously best to request a room facing away from the front road. I must add that my room bore little resemblance to the hotel website pictures!

The breakfast area was an open space at the end of the large lounge. Breakfast menu was not extensive with a limited range of hot and cold food. The large, very comfortable lounge included a bar although bar service was hard to find. A big plus of the hotel is free and fast Wi-Fi. The location is not particularly attractive in a dull side road but is conveniently within walking distance to the centre and with tram and metro connections close by.

  • Stayed May 2014, traveled solo
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank vanmunchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conegliano, Italy
Level Contributor
152 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed February 24, 2014 via mobile

I wasn't really sure what to expect but it was one pleasant surprise after the next. First off it's very convenient. It's about a 6min walk from the underground, maybe 2 min from the 24 Tram stop and 10 min walk from downtown. There's shopping and some good restaurants. The staff is exceptional! So friendly, helpful & kind. They were great with my kids. The room was huge and nice, nice courtyard view. Very nice breakfast. It's a lot greats and will definitely stay here again.

Stayed February 2014, traveled with family
Helpful?
Thank CFroehlich70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
139 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
3 of 5 bubbles Reviewed February 15, 2014

Ok if this hotel was not in a high demand city of Milan, I would not even consider it. But my company booked me in here because it was cheap--only 100 Euros per night. Imagine that price for Milan. The hotel is in a quiet residential side street near to the Duomo (about a 20 minute walk away). The service is ideal. The older Italian who is the front desk clerk is one of the nicest and most accommodating of receptionists and guides. Bless him. The breakfast is ok. The room is a standard room again in need of some updating. But overall, it was all worth the 100 Euros for Milan. Would I stay here again for work? If I was booked by my firm, yes. Would I complain? No. Would I stay here personally? I would consider it given the price and how much more money I would have to spend on Milan shopping hehe.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MarcoPro2050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
81 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed February 9, 2014

The hotel is at aprox 15 minutes by walking from Duomo. It's a quiet street. Missory station(subway yellow line) is at 5 minutes walking. You can use it to go the the train station(5-6 stations).
The receptionists were very helpful(they reccomended us a Japanese restaurant nearby and helped us with the breakfast in the last day).
Rooms were clean. On a 1-10 scale(10 biggest mark) the breakfast was about 8.5. There are some small shops nearby but i couldn't find any supermarket(in case you need it)

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank snakebyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 11, 2014 via mobile

The hotel is located 15 min walking distance from Duomo in quite street. We had triple toom which was quite spacios, while bathroom was very small. Free WiFi was good benefit, breakfast was also good enough. Generally speaking it is good hotel with quite convenient location.

Stayed January 2014
Helpful?
Thank MayaGeorgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Ascot

Property: BEST WESTERN Hotel Ascot
Address: Via Lentasio 3, 20122 Milan, Italy
Location: Italy > Lombardy > Milan > Navigli
Amenities:
Business Center with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
#156 Luxury Hotel in Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel Ascot 4*
Number of rooms: 67
Official Description (provided by the hotel):
Five-story Hotel, located in historic city center, close to Duomo, La Scala Theatre, business & shopping. ... more   less 
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Also Known As:
Best Western Ascot
Best Western Milan
Milan Best Western

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