We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Top location, welcoming staff & best ever breakfast!”
Review of Hotel Berna

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Hotel Berna
Ranked #12 of 426 Hotels in Milan
Certificate of Excellence
Reviewed May 26, 2013

Excellent choice! Short walk to central station. We stayed two separate nights. One room was dated yet felt surprisingly retro. Second stay on 1st floor, room very modern. Free soft drinks in mini bar a real treat and breakfast was superb, extensive choice & even a juicer to use. Overall very impressive.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank trudybe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (6,613)
There are newer reviews for Hotel Berna
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,450 - 2,456 of 6,613 reviews

Reviewed May 25, 2013

Hotel Berna is perfectly situated close to the main railway station and Metro and in a very quiet environment - no traffic noise. We were welcomed from the time we made our booking, prior to arriving and during our stay. The staff, in particular Johan, were most helpful and interested in our daily activities and welfare. The Hotel has a policy of "be happy" and this was evidenced by the staff, happy hour, free mini bar, coffee stations and total atmosphere of the hotel. If back in Milan would definitely stay again.

  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Adelaide5034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2013 via mobile

The breakfast is the best of all the places I stayed in Italy! Location of the hotel is perfect as it was near the Milano Centrale station, which allowed us easy access to all the attractions in Milan.

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Yongding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2013

We arrived in Milan early in the morning, got the shuttle bus to the Central train station and made the easy walk to the Hotel Berna, arriving around 10:30am-too early to check on, which I had expected. They gave us complementary coffee and pastries in the bar and had our room ready in 15 min. Our room was comfy and quiet, the staff was wonderfully helpful, and the location was very convenient.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ruphue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2013

I stayed at hotel Berna on 2 separate nights in the last week, both in comfort single rooms. On both stays the front desk were wonderfully friendly and there was a good feeling in the place. The first stay my room was very spacious for a single and very quiet (which I had requested). It had met all my 'customisation' requests. The second stay my room was considerably smaller. In particular the bathroom was uncomfortably cramped. It was also very noisy being on the street and a lower floor. This time my customisation requests were not all met. I arrived feeling very unwell otherwise I would have asked to change rooms.
I found the breakfast choice excellent and made use of the free mini bar.
The location was good for me as I wanted proximity to the trains, but that comes with the usual issues of being so near a city station. While I found the area a bit unsavoury, I didn't feel unsafe.

Room Tip: Ask for a quiet room at the back - there is no swimming pool but I can't remove the rating
  • Stayed: May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lesl_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customerrelationship, General Manager at Hotel Berna, responded to this reviewResponded May 26, 2013

Dear Lesl_10,

we are grateful for your feedback.

We are sorry to read that the room of your second stay didn’t meet your expectations. In effect upon your first stay, we were more than glad to offer you a free upgrade into a higher room category and, as per your request, on a high floor.

With regard to your second stay with us, we noted that your initial reservation was cancelled in order to change the arrival date and the request for a high floor was not present in the new one.
This was also the reason why your customization requests were not met, as they were not reconfirmed in occasion of this new reservation: for this, we truly apologise.

We are really glad you found our Staff to be very welcoming and friendly and that you have also appreciated the quality of our buffet breakfast and the free minibar, a small sign to thank our guests. Your satisfactions means really a lot to us.

Our location, near the train station, the air-terminals to the airports and the underground which takes you in only four stops to the Duomo Cathedral, make us the perfect base to visit Milan.

Thanks again for choosing us and hope to see you very soon.

Best regards,

Carlo Fontana, GM & Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2013

We recently spent one night at Hotel Berna on a recent trip to Milan. Everything was perfect. The room was meticulously clean and all of our needs were met. I was a bit concerned after reading a couple of the reviews but knew from the moment we walked through the door that we would have a positive experience. The decor of the hotel is boutique looking and was in excellent condition. I would definitely recommend this hotel.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank funadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2013

Great hotel choice - very close to Centrale Station. We were able to easily walk from the Malpensa bus stop to the hotel. Hotel management was exceptionally caring - constantly asking if there was anything additional that they could do for us to make our stay even better. We had booked their lowest priced room, and felt that it was sufficiently large and comfortable. The bathroom was extremely spacious. Room was spotless. All of the staff was extremely friendly. Breakfast was good - a little too heavy on pastries, though. Cappucino was excellent and brought to the table with a smile.

We went to Restaurante La Buca - only steps from the hotel - on one evening, even though the hotel did not recommend that restaurant. We had an excellent dinner - daily special meal - for around 18 euros per person. Tasty and many courses, including a glass of wine and bottled water.

Room Tip: Ask for a room in a quiet location.
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GoneTravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Milan hotels
Stazione Centrale
Ibis Milano Centro
Ibis Milano Centro
#164 of 426 in Milan
6,289 reviews
Grand Visconti Palace
#34 of 426 in Milan
1,846 reviews
Stazione Centrale
Hilton Milan
Hilton Milan
#81 of 426 in Milan
2,656 reviews
Show Prices
Show Prices
Show Prices
Lancaster Hotel
#21 of 426 in Milan
827 reviews
Centro Storico
NH Collection Milano President
Milan Suite Hotel
#26 of 426 in Milan
658 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Berna? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Berna

Address: Via Napo Torriani 18, 20124 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#2 Family Hotel in Milan
#6 Business Hotel in Milan
#6 Romantic Hotel in Milan
#11 Luxury Hotel in Milan
Price Range: $145 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Berna 4*
Number of rooms: 116
Official Description (provided by the hotel):
If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Travelocity, Hotwire, Cancelon, ACCOR, Ctrip TA, Priceline, World Independent Hotel Promotion, TripOnline SA, Agoda, getaroom.com, Cheap Tickets and HotelQuickly so you can book your Hotel Berna reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Berna Hotel Milan
Hotel Berna Milan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing