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“Great hotel with that extra something special!”
Review of Hotel Berna

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Hotel Berna
Ranked #13 of 428 Hotels in Milan
Certificate of Excellence
Brisbane, Australia
Level Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Great hotel with that extra something special!”
Reviewed December 8, 2012

Stayed for three nights. Rooms are a very comfortable size for Europe and immaculately clean. The free non-alcoholic drinks in your room is a nice touch, as are the little snacks they have in your room on arrival. Probably the best part was being able to personalise your stay online before you arrive. My husband and I had been craving some firmer/contoured pillows after several weeks of travel in Europe. You can pick your pillow type, bedding type, room temperature etc. as part of your stay which makes for a great nights sleep. As other reviewers have mentioned, the breakfast is great with a much bigger selection than most hotels. A lot of it is sweets which are not my favourite early in the morning but there are plenty of other choices such as eggs, toast, fresh fruit as well as the usual cold meats, cheeses, cereals etc. The staff are so friendly and constantly asking if there is anything you would like assistance with (advice on local attractions, restaurants etc). The hotel arranged our bookings at local restaurants that they recommended which were fantastic. The happy hour each evening at the bar was a nice touch with free nibbles to enjoy before the restaurants around the place open for dinner (which in Italy is late if you are not used to it!!!). Location is very central, close to the main train station and also the Hop-on Hop-off bus stop.

  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank Golfing_Tripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Milan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 6, 2012

A central location, close to the railway station and public transport, within walking distance from the duomo area. Efficient staff and excellent breakfast made my stay effective. If you are looking for value for money - this is it.

  • Stayed December 2012, traveled on business
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Review collected in partnership with Easytobook.com

Helpful?
Thank Hallgrim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northumberland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 6, 2012

This was our 3rd visit to the Hotel Berna and as on previous occasions we were made to feel so welcome!
The staff are so friendly, bedrooms very comfortable,excellent breakfast and the complimentary teas and coffees in the lounge area a super touch on chilly days on December.
We would not hesitate to return on future visits to Milan.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank northumberlandsumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 5, 2012

Choose this hotel because of it location as we were arriving by train. Its just a walking distance.
free wifi and complementary mini bar which reload everyday. Good room size. But my room have a problem with the air-conditioning, although I had left a note for them to fix it but nothing had been done. disappointed. the rest are ok.

  • Stayed November 2012, traveled with friends
    • Value
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Helpful?
1 Thank tprado3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 2, 2012 via mobile

First time in Milan and my gorgeous wife couldn't have chosen a better place to stay. Staff are excellent from the friendly and helpful welcome at reception to the bar staff (Max was brilliant) who go out of their way to provide suggestions on what to do, how to get there and the best places to eat. The rooms are clean warm and with a bright modern feel. I did see an earlier review that didnt think much to breakfast. I,m not sure what they meant as I have never seen such a wide range of food for breakfast - fresh fruit, yogurt, breads, cakes, scrambled eggs, bacon (pancetta), cheese, cold ham, salami, boiled eggs and potato salad. You can't get a full English breakfast but you are in Italy after all. I highly recommend the hotel and will stay here again.

Helpful?
1 Thank Allensy
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Cluj-Napoca, Romania
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 1, 2012

I was fortunate to book the Hotel Berna. It is very nice, cozzy, friendly, well located and extremely clean. But although the rooms are very nice, clean, comfortable and in addition you may customize your room temperature, pillows, duvet, minibar and others for free is something that is the best: The staff that I met in this hotel is the most kind, friendly, helpful and always attentive to what you want for proper make your stay more pleasant. You can ask everything is always someone willing to help or guide you. I do not remember that in another hotel all employees to be courteous, smiling and extremely relaxed as here.
Also breakfast was delicious and the guys that have served us coffee are super cute and witty. Definitely will be back!

  • Stayed November 2012, traveled with friends
    • Value
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Helpful?
2 Thank ConstantinaMaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 30, 2012

This hotel prides itself on communication with the customer. Response to emails was quick, polite and complete. Because Hurricane Sandy was bearing down on the northeast, we re-booked our flight a day early. I contacted Hotel Berna to request an additional day and kept my fingers crossed until we got there. We walked through the door and felt they were just waiting for our arrival. How welcoming! Everyone on front desk duty during our 3 night stay was nicer than the one before.
The breakfast provides many and varied choices. The cocktail hour has a variety of nibbles, though most seem to be left from breakfast. We had a 2nd floor room at the end of a corridor which was very quiet.
There are several available computers in a lounge area for guests.
The property was very close to the train station which was convenient for us as we traveled on to Florence. I'd probably choose a more centrally located hotel if I were spending more time in Milan, but it was just a short and easy metro ride to the center of the city.
I wouldn't think twice about staying here again.

  • Stayed October 2012, traveled with family
    • Value
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Helpful?
1 Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Berna

Property: Hotel Berna
Address: Via Napo Torriani 18, 20124 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#2 Family Hotel in Milan
#6 Business Hotel in Milan
#6 Romantic Hotel in Milan
#12 Luxury Hotel in Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Berna 4*
Number of rooms: 116
Official Description (provided by the hotel):
If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more   less 
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Also Known As:
Berna Hotel Milan
Hotel Berna Milan

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